Busy Bees Nurseries Reviews 

1,608
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 547 reviews, reviewers overwhelmingly had a great experience with this company, describing it as a wonderful, highly supportive, and nurturing place for young children. Families consistently praise the friendly staff for their incredible dedication, genuine care, and engaging daily activities that help little ones build strong confidence in a very clean environment. However, some customers also noted frustrations regarding unexpected short-notice closures, temporary facility relocations, and frequent changes in staff that caused ongoing scheduling difficulties for parents. A few reviewers additionally mentioned that communication from management could be quite poor during these operational disruptions, leaving many families struggling to find reliable alternative childcare.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting how friendly, caring, and welcoming the team is.... See more

Service

Clients share positive opinions on service, noting that staff go above and beyond to meet children's care and... See more

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting a wide range of experiences. While... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how the app keeps parents... See more

Facilities

People report positive experiences with facilities, highlighting clean, safe, and nurturing environments with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My little boy started just over a year ago and he is flourishing. He loves going to nursery and always has a big smile on his face. The app helps with seeing what he’s been up to on a daily basis an... See more

Rated 5 out of 5 stars

Busy Bees Clare Park has been incredible for both of our children. They have both slotted in amazingly, we have always felt supported, informed and confident that our children’s best interest are alwa... See more

Rated 5 out of 5 stars

So friendly and helpful. Great communication. My son loves coming here and loves his key worker and all the members of staff. They are focused on learning and milestones and share all the experiences... See more

Rated 5 out of 5 stars

The team is brilliant. From the induction at the beginning to the day to day, I can only say our daughter has continued to thrive. We are amazed by how much love and care the staff show to her. The le... See more


Company details

  1. Nursery School
  2. Child Care Center
  3. Day Care Center
  4. Plant Nursery
  5. Preschool

About Busy Bees Nurseries

Written by the company

Busy Bees Nurseries is the UK's leading childcare and nursery provider with 390+ exceptional nurseries across the UK and Ireland.

Founded in 1983, we've always believed in giving children the best start in life. We go beyond Government standards to provide your child with a range of diverse experiences and activities to support them on their learning journey - offering rich learning opportunities and warm, caring environments that parents and children love.

With 40 years of experience guiding our understanding of what children and families want, we remain committed to providing children with the best start in life and look forward to welcoming children and parents to experience the Busy Bees difference with a nurturing and supportive environment fit for generations to come.


Contact info


4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 23% of negative reviews

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4.4

All reviews

(1,608)

531 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have a 1 year old son and he loves…

I have a 1 year old son and he loves being at nursery especially playing in the huge garden! The whole team have been amazing throughout starting nursery and I cannot thank them enough for all the hard work and how nurturing they are!!
Highly recommend!!

6 July 2026
Rated 1 out of 5 stars

Very disappointing experience

My daughter attended Busy Bees Glenalmond in St Albans for only two days because the experience was so upsetting. She was not given the care, attention, or reassurance that a young child needs when starting nursery. I felt that no one made a real effort to help her settle in or make her feel safe and welcome.

As a parent, it was heartbreaking to see how distressed she became after just two days. This has been the worst nursery experience my daughter and I have ever had. Based on our experience, I cannot recommend this nursery.

13 January 2026
Rated 5 out of 5 stars

Our boys love going here

Our boys love going here, the girls are great with them and will always help us out if we’re on our own dropping off or picking up our triplets! They are always out in the garden as much as possible playing and they are always so happy so thank you

13 July 2026
Rated 5 out of 5 stars

The most wonderful nursery

The most wonderful nursery. The teachers are so full of passion and love for my kids; so much so that I drive out of the way to bring my youngest now that my eldest is in school. He has settled in perfectly and is coming along very well after 6 months. Thanks so much Busy Bees!

13 July 2026
Rated 1 out of 5 stars

SERIOUS SAFEGUARDING CONCERNS

Busy Bees Colton Mill - Allows staff member to return to the setting after force feeding a child. The incident caused distress to staff and children who witnessed the event, yet no action has been taken against the staff member, instead they have been allowed to return! The company is a disgrace and parents deserve to know the truth about higher management, dealing with the nursery and how they process decision making after the nursery recently reopened.

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Fine - when open

Staff are v.friendly with children and the curriculum is meant to be very good, also a nice outdoor space. So why 1 star? Because increasingly the centre is subject to frequent short notice closures due to weather/ staff shortages etc - and on the former they have been very slow to address - so expect to have to pick up your child at short notice in summer/ that it won't be open. (Currently over June/ July it stands at 6 days closed). Now if you have a flexible employer this might be less of an issue (but even then don't expect a refund or discount) - however given how expensive childcare is I would currently recommend looking at one of the many other centres that have aircon available until busy bees address

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Busy Bees Severalls 10/10

Staff are so very welcoming. They take incredible care of the children. They have the children's best interests at heart. My daughter comes home with a smile on her face and cant wait to go back the next day. Would recommend to anyone whose nervous about their baby starting nursery as they make every effort to ensure both you and your child settle in nicely.

2 July 2026
Rated 5 out of 5 stars

We are extremely happy with Busy Bees…

We are extremely happy with Busy Bees Nursery kingsway. The staff are always welcoming, kind, and approachable. They take the time to listen to any concerns and are always happy to help and support both children and parents. My son, Ibrahim, absolutely loves spending time at nursery and enjoys being with his wonderful teachers. He often comes home talking about the fun activities he has done and says such lovely things about his teachers, which gives me great peace of mind as a parent. Seeing how happy and excited he is to go to nursery every day means a lot to us. I would highly recommend Busy Bees to any parent looking for a caring, friendly, and supportive nursery. Thank you so much to all the staff specially (jade, hylae, Chloe and there are few more am sorry I don’t remember the name )for everything you do for Ibrahim!

2 July 2026
Rated 5 out of 5 stars

Just amazing! Cannot fault it

The staff are amazing and so informative. I love the app as I can keep an eye on naps/eating etc and they also tell me what my little one has been doing/learning. The food is very good and healthy. My little one loves it here.

8 July 2026
Rated 1 out of 5 stars

Avoid!!!

Avoid this place, says it all when there’s barely any children there to start with.

8 July 2026
Rated 5 out of 5 stars

Lovely nursery with dedicated and…

Lovely nursery with dedicated and caring staff. Management that listens to concerns and acts on it. My children loves going to nursery. Massive garden for play. Structured learning experiences with the BeeCurious curriculum. Happy parents

7 July 2026
Rated 2 out of 5 stars

Poorly run business with some great key workers

Operationally the nursery could do better, communication has been poor due to closure following an Ofsted report. Last minute communication resulting in many parents struggling for child care unless were willing to travel 10+ miles to another nursery, lots of agency staff due to poor senior management.

The main reason we have not removed our child is due to the actual staff in the nursery, mainly Laura & Macey who have been wonderful with Jasper, following a great experience with Karen in the baby room. I'm sure that they have others who are also great but if it would not have been for them we would have looked to move nurseries.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing nursery

This is my son’s second nursery, he has been going now for 7 months and he settled in almost straight away. The nursery has such a warm friendly atmosphere and the staff are absolutely amazing. My son is thriving. I highly recommend this nursery

6 July 2026

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