BusterBox Reviews 

3,366
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that their dogs get incredibly excited for the monthly deliveries, eagerly anticipating the arrival of fun toys and tasty treats every single month. Consumers truly love the diverse selection of high-quality products and consistently note that these wonderful items keep their pets happily entertained for many hours. Some reviewers were not happy with the lengthy subscription terms and experienced frustrating billing issues or unexpected communication delays. A few other people also felt that certain items lacked sufficient durability or simply did not provide good value for their money.

What people talk about most

Product

Customers consistently note positive experiences with product, sharing that their dogs get incredibly excited... See more

Quality

Clients share positive opinions on quality, consistently highlighting that the toys are durable, sturdy, and... See more

Subscription

Customers had positive experiences with subscription, frequently highlighting the amazing variety of toys and... See more

Value for money

Reviewers mention positive feedback about value for money, highlighting that consumers get amazing variety... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My dog gets so excited when his BusterBox delivery arrives So far, the toys have been a massive hit. Especially considering he wasn't much of a toy dog when he first came to us. The treats, although... See more

Rated 5 out of 5 stars

Absolutely amazing boxes, very high quality toys and top notch treats for my 2 huskies, Sally and Odin, get so excited when they see the boxes come. Plenty of treats for the month, so less time wasted... See more

Company replied

Rated 5 out of 5 stars

We have been subscribed to BusterBox for years now and will continue to be subscribed for as long as we have dogs. Russ (my 11 year old cocker x golden retriever rescue) has learned that the box arriv... See more

Company replied

Rated 5 out of 5 stars

We love are buster box each month. Always comes with quality toys and my puppy lives the tasty treats. She gets excited every month when her box comes. Excellent delivery and always packaged well. Cus... See more

Company replied


Company details

  1. Pet Store

Information provided by various external sources

Dog Subscription Box Service in Ireland and the UK - Sending healthy treats and fun toys for dogs monthly. Join our pack of happy doggies :)


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(3,366)

202 reviews in the last 12 months

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Rated 5 out of 5 stars

Tough toys certainly living upto their name so far.

We rehomed a lovely dog called Pepper. She’s a Greyador and just adorable. She loves toys but very quickly destroys general ones you can buy in local shops. I heard Buster Boxes have great themed toys and lovely treats. I upgraded to the tough toys and they are lasting so far. She especially loved the dinosaur 🦕.

Looking forward to seeing what’s included in the next box in March.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

I have been using buster box for the…

I have been using buster box for the past 3 years nearly now, I have a large staffy who knows his box as soon as I walk in the door paw on it my box! 😂 some of the toys inside he kills in 2 seconds flat others he has had since the first box but whether he destroys or not he is happy and that's all that matters he enjoys he treats thanks buster box ( Stormin B)

23 February 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had BusterBox for a few years now…

I’ve had BusterBox for a few years now and my dogs go nuts when it arrives each month. The toys are themed each month and they are excellent quality, durable toys not cheap rubbish. The treats / chews / biscuits etc are always good quality and they are well received by my dogs too! Really good value for money considering how much you get in each box.

23 February 2026
Unprompted review
Rated 4 out of 5 stars

Good strong toys

Good strong toys if you ask for the tough ones. Most of the treats are vegetarian but the dogs liked them anyway. I think it would be better every other month as far too many toys and I've got 5 dogs, we can't keep up!!

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Our boy loves his monthly box

Our boy loves his monthly box. Saves me going out and buying new toys constantly and there’s a variety of treats. If I had to ask for anything different it would be for more natural treats rather than ones with lots of cereals and derivatives. We do get some repeat treats as well which seems a bit wasted when he doesn’t like them. However in my eyes it’s still very much worth it!

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Lovely great quality items… different every delivery with a theme for the month. My dog loves the treats and the toys. Great customer service and monthly price also. Highly recommended

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Never disappoints!

I don’t know who enjoys the BusterBox deliveries more, me or my dog?! Each month we love finding out what goodies are being delivered and spend hours playing with the new toys! Thank you BusterBox!

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Rebel our French Bulldog always enjoys the treats and toys in his BusterBox. I wanted to say how great the customer service from Mandy was last year too. Rebs was poorly on 2 separate occasions in 2 months with extensive vet treatment and with no fuss, just empathy and genuine care, we were able to pause his boxes. It was a really stressful time and BB being so understanding and easy to deal with honestly made such a difference

2 December 2025
Unprompted review
Rated 1 out of 5 stars

Locked me into a 12 month subscription…

Locked me into a 12 month subscription without my knowledge, refused to respond to me on several occasions (currently I have been ignored for over a week) they have then proceeded to take more money off of me after I have cancelled everything and continued to HOLD onto their products because I have been waiting on advice to return since I am being forced to return the items due to their error.

They have not provided me any compensation, they have barely acknowledged my existence and I was disgusted to see another buster box delivery at my door today. Crap toys, RUBBISH treats, honestly very terrible value for money all round.

DO NOT buy from these people, they are a complete joke and will scam you out of your money.

19 February 2026
Unprompted review
BusterBox logo

Reply from BusterBox

Hi there,

We’re sorry to read that you feel this way, but we do need to clarify a few important points.

No one is “locked into” a 12-month subscription without their knowledge. During the sign-up process, customers are clearly asked to choose between a 1, 6, or 12-month subscription. If your account is on a 12-month plan, this is the option that was selected at checkout.

We’re also concerned to hear that you feel ignored. We reply to all emails within 24 hours (Monday–Friday). If you haven’t seen a response, it’s possible our reply may have gone into your junk/spam folder. We would never intentionally ignore a customer.

Regarding cancellations and returns, UK Citizens Advice guidance explains that when a subscription is opened and a customer later decides they no longer wish to continue, unused goods should be returned, or payment should be made to cover the cost of goods already received and used during the active subscription period.

Where customers sign up to a longer-term plan that includes a heavily discounted first box (50% off) and a free bed as part of the promotional offer, those items are provided on the basis that the subscription commitment is honoured. Unfortunately, we do occasionally see situations where someone claims the promotional items and then attempts to cancel immediately without returning the goods or covering the promotional cost. That would not be fair or sustainable for any small business. It is only fair that someone who decides to sign up and complete a six or 12-month subscription receives a beautiful welcome gift.

We believe our approach is a fair way to manage cancellations — customers can either:
• Return any unused goods, or
• Make payment to cover the promotional items received (such as the discounted box and bed), after which the account can be closed with no further payments taken.

In your case, if you chose to keep the bedding box supplied at 50% off, we simply require payment to cover that promotional item. Once resolved, your subscription can be cancelled fully.

We’re genuinely sorry you’re unhappy with the products, as many of our customers love their boxes. Our aim is always to be transparent and fair, and we are more than willing to resolve this directly with you.

Please contact us again via email so we can bring this to a proper conclusion.

Kind regards,
The Customer Care Team

Rated 5 out of 5 stars

My puppy loves these boxes

We love buster box I signed up for 6 month subscription and the first two boxes have been amazing! Also came with a bed which my puppy loves. Thank you! I recommend to dog lovers and it gives good ideas on what treats to get your dog and gives you a chance to trial different ones to see what they do and don't like. Also toys are good quality!

18 February 2026
Unprompted review
Rated 3 out of 5 stars

I did write a bad review due to the…

I did write a bad review due to the delivery issues and the fact I didn't think it was worth the money. But they have been very helpful with me for cancelling the subscription. So I'm writing a better review. It's all about affordability I suppose. The dog bed I was very happy with my dogs did love it and the treats TBF but I just couldn't see the worth of having to pay £30 a month for 2 bags of treats and 2 toys. Especially after such difficulties with delivery etc

1 January 2026
Unprompted review
BusterBox logo

Reply from BusterBox

Dear Rhiannon

Thank you so much for taking the time to update your review—we really appreciate your honesty and your kind words about our team.
We're genuinely glad to hear that your dogs loved the bed and treats, and that we were able to help you with cancelling your subscription smoothly.

We’re very sorry again for the delivery issues you experienced. That’s never the experience we want our customers to have, and we’re continually working to improve our delivery reliability and overall service.

We completely understand that affordability is an important factor, and subscriptions aren’t the right fit for everyone. Your feedback is incredibly valuable to us as it helps us review our pricing, value, and offerings to ensure we're providing the best possible experience.

Thank you again for giving us a chance and for sharing your experience so openly. We hope your dogs continue to enjoy their goodies, and we’re always here if you decide to return in the future.

♥️The BusterBox Team

Rated 5 out of 5 stars

Highly recommend

Highly recommend, great communication, quick delivery well packaged, fast response from customer services who are so happy to help with any questions.
Buddy absolutely loves his new bed and healthy treats and toys he’s looking forward to his next box!

24 January 2026
Unprompted review
Rated 1 out of 5 stars

Taking payment although cancelled

Not only the box is overpriced for what you get, they continue trying to take payment after cancellation.
The products in my box were all available at cheap stores such as B&M and barely anything in the box, would cost around £4 for £5 for the contents I received - I was disappointed.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Love it

Dobbie loves receiving her box every month, she always loves the toys and it’s great to try a new range of treats that she won’t have had before. Great value!

8 February 2026
Unprompted review
Rated 1 out of 5 stars

Impossible to cancel

Products are good but near enough impossible to cancel. They are dreadful.

8 January 2026
Unprompted review
BusterBox logo

Reply from BusterBox

Hi Beverly,

We are not able to help you and sort this out for you but you have not replied to ur request for your email address so we can contact you and help sort this asap.

Please email us at bark@busterbox.com so we can help.

Rated 1 out of 5 stars

Overpriced, take your money but don’t send the goods.

12/02 - Just an update that they have cancelled the box I’ve paid for without informing me, after they responded to this review.

Don’t waste your time. Signed up to a 6 month subscription in December. The free bed ‘worth £60’ can be bought online for about £15-£20. Also didn’t send one for the size of my dog. So overpriced. I found the toys and treats online for a few pound each, doesn’t add up to anywhere near £30. I never received my second box this month, no replies to emails but they’re trying to take a third payment when they haven’t even sent my second box. I’ve had to put a block against the company on my bank & now trying to claim my money back for the box I never received.

30 January 2026
Unprompted review
BusterBox logo

Reply from BusterBox

Hi Leisha,
I’m really sorry to hear you feel disappointed — that’s never the experience we want for our customers.

I’d like to clarify that we have replied to all emails sent, and your payment on 21 January fell after our monthly cut-off date of the 13th, meaning your next box was scheduled for shipment on 15 February. This is outlined in our subscription terms, but I appreciate it can be frustrating if this isn’t clear at the time of sign-up.

We’re more than happy to adjust billing dates, resolve any sizing issues, or discuss alternative options so this works better for you.
Please feel free to reply to our most recent email so we can sort this out quickly and fairly.

Kind regards,
Kristina

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