BusterBox Reviews 

3,364
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 203 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love receiving their monthly packages and frequently mention how incredibly excited their dogs get when the delivery arrives at the doorstep. People also deeply appreciate the durable toys and the wonderfully tasty, healthy treats designed to keep their pets thoroughly entertained every single month. Some reviewers were not happy with the overall quality of certain items and felt that the subscription was poor value for money. A few consumers additionally noted frustrating delivery delays, missing parcels, and occasional difficulties when trying to reach customer support for extra help.

What people talk about most

Product

Users describe strong satisfaction with the product, frequently highlighting the excellent quality of the... See more

Quality

Clients share positive opinions on quality, consistently highlighting that the toys are durable and... See more

Subscription

Customers consistently note positive experiences with subscription services, expressing satisfaction with... See more

Value for money

Consumers find value for money to be positive, highlighting great overall pricing and special seasonal... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazing boxes, very high quality toys and top notch treats for my 2 huskies, Sally and Odin, get so excited when they see the boxes come. Plenty of treats for the month, so less time wasted... See more

Rated 5 out of 5 stars

My dog gets so excited when his BusterBox delivery arrives So far, the toys have been a massive hit. Especially considering he wasn't much of a toy dog when he first came to us. The treats, although... See more

Rated 5 out of 5 stars

We have been subscribed to BusterBox for years now and will continue to be subscribed for as long as we have dogs. Russ (my 11 year old cocker x golden retriever rescue) has learned that the box arriv... See more

Rated 5 out of 5 stars

We love are buster box each month. Always comes with quality toys and my puppy lives the tasty treats. She gets excited every month when her box comes. Excellent delivery and always packaged well. Cus... See more

Company replied


Company details

  1. Pet Store

Information provided by various external sources

Dog Subscription Box Service in Ireland and the UK - Sending healthy treats and fun toys for dogs monthly. Join our pack of happy doggies :)


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.4

All reviews

(3,364)

200 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Tried to cancel

Tried to cancel, said set to cancel in 3 months. I thought fair enough must still have 3 months left on the contract, 4 months later the moneys come out again, logged in and still says set to cancel but says set to cancel in 13 months. Absolutely avoid, this company is getting plastered all over social media.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Buster absolutely loves his Buster Box

Buster absolutely loves his Buster Box. The treats are perfect for his age and he loves them. The toys are perfect size for his puppy stage. The free bed is amazing he loves to sleep in it. Cant wait for the next one to arrive

21 August 2026
Unprompted review
Rated 1 out of 5 stars

Feeling completely stitched up by…

Feeling completely stitched up by BusterBox. 😠 Didn't realise I was signing up for 12 months, can't cancel subscription, and you don't even know what you're getting until the box arrives. Not great

20 August 2026
Unprompted review
BusterBox logo

Reply from BusterBox

Hi,

I’m sorry you feel this way. I can see that we previously asked you for some information so that we could look into this and help you, but unfortunately we didn’t receive a reply. Without the requested details, we’re unable to access the specific information needed to assist you further.

When signing up, the system clearly gives you the option to choose between a 12-month, 6-month or 1-month subscription. The 12-month subscription is therefore selected at the point of sign-up rather than being applied without a choice.

As for the contents, BusterBox is designed to be a surprise for your pup each month, which is part of the fun. However, if your dog has specific preferences, dislikes or needs, we are more than happy to personalise the box where possible.

Please reply to our previous request with your details, and we’ll be happy to look into your account and see how we can help.

Warm regards,
BusterBox Team

Rated 2 out of 5 stars

IMPOSSIBLE TO CANCEL

I have to say i was happy with the products I was recieveing. Worth the money, not really but was worth it as you didnt have to think about it and you got something nice for your dog every month.

Now the bad part, canceling is impossible. I requested to cancel 12 months ago and was blanked but I thought my dogs enjoying it i will see through the next 12 months with it set to cancel however 12 month goes by and hasn't cancelled so contected them to get it sorted otherwise going to cancel direct through the bank which I think will be case.

Quite sad really as I enjoyed what I was recieving but left with a bitter taste to end it.

They need to do better when it comes to customer support.

14 August 2026
Unprompted review
BusterBox logo

Reply from BusterBox

Hi,
We’re sorry to hear that you’ve been left with a bitter taste after previously enjoying your BusterBox subscription.

I can see that when you contacted us by email, we cancelled your account for you. We’re sorry that you feel you didn’t receive the level of customer support you expected, and we appreciate you taking the time to share your feedback.

We’re glad to hear you were happy with the products and found value in the boxes, and we’re sorry to see you go.

Best regards,
BusterBox Customer Support

Rated 1 out of 5 stars

Awful Company

I emailed to explain that my dog had passed and asked them to cancel the subscription but they ignored me and continued to try and charge me. Thankfully, I put a block on them after the first attempt.

The products aren’t great. Especially since I had a large dog, the treats were often so small he could barely be bothered with them. You could easily get better treats and toys for the same or better price in shops. Only good for the convenience.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

The boxes are amazing

The boxes are amazing. My puppy loves his new toys every month 💜
It's such a lovely way of getting quality toys and a joy to see a happy pup.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Love it!

My milo loved his first box! Good size toys and he really liked the treats. Although his favourite, of course - was the tennis ball!

Thoroughly impressed, we got a free bed with his first box and although slightly small for him he still makes it work! Quick delivery and nice quality too.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Great box of goodies for dogs!

Ordered after seeing adverts on Instagram and Facebook. Signed up for the 12 month box plan and received a free bed! The shipment arrived quickly, was packaged well and my puppy loves all of it, the toys, treat, bed and the box it came in. We are already looking forward to our next box arriving.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Our first busterbox for bruno

I bought the Busterbox we got the deal with dog bed as well for Bruno. The bed is the perfect size for him, when he realised the box wad for hom he was so excited he loved everything that came in his Busterbox from the treats to the toys. Cant wait to see what he gets in his next order

30 June 2026
Unprompted review
Rated 1 out of 5 stars

Impossible to cancel beware

As others have said be extremely careful. Like others I was sucked into a 12 month subscription. Toys are terrible quality our Patterdale destroys them in seconds. Was told could not cancel until 12 months were up. Set account to cancel, just logged on as I have received a notification that a box is on its way, even though cancelled and now time expired. It now says set to cancel in 13 billing cycles. Wtf? It seems the only way you can escape this is to cancel directly with bank, which I will do.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

My girl is a lab cross and She has a…

My girl is a lab cross and She has a strong jaw, and the toys sent are amazing. She likes to chew toys, and the ones sent suit her perfectly as they are for extra strong dogs. And the amount of treats and the selection is great. She loves her treats esp when training. Definitely worth the money.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant honestly boxes are…

Absolutely brilliant honestly boxes are different every month and if u have any issues with ur dogs eating there toys ig balls lol they can stop sending them and change to teddys and ropes my dog gets sad when its not his delivery and he absolutely loves getting his delivery he goes crazy rips open the box in secs to see what toy he has i love seeing him so happy delivery service brilliant product are great quality but my dogs hust destruction 🤣 busterbox started small I'm also a member of top dog prizes I recommend buster box

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Shadow loves it

Shadow the labradoodle says his Buster Box is the highlight of his month and he always knows that it’s his box when the postman comes! The toys last really well despite him being a chewer and the treats are perfect for scattering in the garden and filling kongs!

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Quality

My dog Rio love Buster Box .Hes always happy when kurier deliver box for him.Only one kurier he not bark on it Smart..🤣🤣.Toys and snacks are perfect for age and size ,always healty and fresh.Reccomend buster box for every dog .lts very nice idea for ur ,,babys,,🥰

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Perfect monthly treat for my dog

Conversation with Gemini
Write a review for busterbox. I have been receiving these every month for over 2 years. My dog Lola who will be 3 in September knows what it is as soon as it arrives and gets very excited. She loves the toys and the treats. I don't mind so much if she manages to rip a toy which is rare as I know next month she will have a new one to replace it. Her toy box is now over flowing

Here is a review written from your perspective, ready to post:

⭐⭐⭐⭐⭐ Perfect monthly treat for my dog!
I have been subscribing to BusterBox every month for over two years now, and it is easily one of the best purchases I make for my dog, Lola.

Lola will be 3 this September, and she has completely figured out what that delivery box means. The second it arrives through the door, she knows it’s for her and gets incredibly excited!

The boxes always have a fantastic mix, and she absolutely loves both the toys and the treats. On the rare occasion that she does manage to rip one of the toys, I don’t even mind because I know a brand-new one will be arriving the following month to replace it anyway. In fact, her toy box is now completely overflowing!

If you want to spoil your dog every month, I couldn't recommend BusterBox enough. It’s consistent, high-quality, and brings so much joy to my dog.

27 June 2026
Unprompted review

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