HSBC UK Business Banking Reviews 

Really helpful and informed. Also good follow-up.

In a short 30 minute Zoom call, Dean Pike - Portfolio Manager was able to quickly and easily demonstrate 2 very useful bank products which will both save me money and time.
Why can’t banks provide more human interfaces like before so customers can benefit from the services on offer?!
Thank you

Joe Craddock - Thank You.

I had an ongoing issue with an online Safeguarding form.
Contact with the Safeguarding team members was limited and difficult via phone and unsatisfactory using the online contact system. After a month of trying to resolve several questions I asked to talk to somebody else.
Joe Craddock rang me earlier this afternoon, thank goodness! A knowledgable and helpful person with great interpersonal skills. He untangled the the meaning and significance of the specific questions that I had raised regarding the questionnaire whilst dealing with the the grumpy old person on the other end of the phone i.e. Me!
Joe pointed out that he wasn't part of the Safeguarding team but he was obviously familiar with the types of questions raised and the ways in which the answers would be formulated. He also made several very useful suggestions regarding our general use of HSBC facilities that we will be following up.
All in all, Joe poured oil on the waters, answered my queries and kept me onside.
Thanks Again Joe

communication was excellent and process explained all the way through, luke from EPM was great

I received excellent support from Ashad Ibraimo regarding my business credit card. He understood the issue clearly, kept me informed and arranged for my new card to be dispatched quickly. He was professional, helpful and efficient throughout the process. Thank you very much for your excellent support.

I had an outstanding experience with HSBC, and I would especially like to thank Annette Pearce for her exceptional support throughout my business account application.

Annette’s professionalism, patience, kindness, and excellent communication made the entire process simple and stress-free. English is my second language, but she explained everything so clearly that I understood every step with complete confidence. She was always polite, respectful, and quick to respond whenever I had a question or needed an update.

I have opened bank accounts before and dealt with many banks, but I can honestly say that I have never experienced such a high level of customer service in my life. The way Annette handled my application, guided me through every stage, and genuinely cared about helping me was truly remarkable.

She is a real credit to HSBC, and I feel very fortunate that my application was handled by her. I sincerely hope that HSBC recognises her dedication and outstanding work because she truly deserves to reach the highest levels within the organisation.

Thank you, Annette, for making this such a positive experience. I wish you continued success, excellent health, happiness, and every achievement in your career. You have my highest recommendation

Alpa has helped me to open my business account. She was very professional and helpful.

This is a review of the interaction between Jordan Samuels and my wife and I in relation to our Business Banking needs.
I had previously made numerous phone calls and spoke to various teams until finally I was put in touch with Jordan for a zoom call.
What a difference being able to speak to someone who could deal with ALL our queries without being bounced around different teams.
If only all interactions could be dealt with in this way I wouldn't have pulled my hair out before.
Jordan had excellent Customer Service Skills and was able to talk us through our queries to reach the best solutions.
His manner was friendly, knowledgable and very efficient.
He is definitely a credit to HSBC and although Trustpilot only awards up to 5 Stars I award Jordan 10 out of 10 for his service.

Joshua Acton was professional personable and patient. Excellent customer service! Joshua took time to explain the processes and gathered information required respectfully and effectively.

Yaseen Has been my account manager for around 9 months , He took the time to visit our site . Really took interest in our company and has worked tirelessly to assist us with our requirements . I cant rate him highly enough. He is a pleasure to work with.

Sonal Patel helped me set up a business banking account for my new company. She was very helpful, answered all of our questions promptly and did what she could to expedite the process.

Mayz M Patel

Mayz advised us on the request in hand around HSBC.net he was clear and concise and advised us how to move, he followed up with a clear email as per our teams meeting. He was a pleasure to speak to and really helpful. 10/10

Very supportive through my change of location and name of the company and offering products to suit my needs. We resolved the solution and we are now up and running in our new Suffolk home.

Clear and quick response. Time frame given was correct. Good service.

Thank you, Khushboo Modi, for your help with our loan application. You were friendly, helpful and professional throughout, and we appreciate the support you gave us in getting everything over the line.

Thank you for the amazing support I received regarding my overdraft issues today.

Great service by the business banking department. Had a slight issue spoke to Chris Harman who went through everything with me and the issue was sorted out by the end of business.

Excellent service, been with HSBC since I started my business venture and I’d definitely recommend them.

I also have a personal account with HSBC.

Great service from the HSBC team. Efficient, clear, and genuinely supportive. A special thank‑you to Gemma Lam, who guided me through the loan process with excellent communication and care. Her help made a big difference.

I visited the Hounslow branch because i was struggling to open my business account with HSBC Bank once i came to the branch the staff was very helpful but they have no idea how they can help then they send me to one of their staff called Shobha gupta because they believe that she have very good knowledge in business accounts and interestingly she was about to leave the branch because she finished her shift but still she stayed and help me to do the new application and my account was get opened with in 24 hours and again she called me to helped me to setup my online banking
I am very great full to her for all help she gives me and overall very happy with hsbc bank staff please keep it up HSBC
Thanks you very much