Mobile charger points faulty. The downstairs door handle missing and made in and out access in polite. The door kept swinging open. Otherwise the travel was comfortable and staff polite. Departed half... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Online booking and e-tickets are smooth and easy! I especially liked the reminder notice when I did not complete a booking with all my choices to date, saved and ready to confirm or cancel! I was frus... See more
Company replied
Overall good experience, but waited a long time for connecting be buses. Now that might be cruel but it would help keep the ebus on time. Also trip departures and arrivals where announced which helpe... See more
Company replied
The wi-fi did not work, but it did not matter as we had an amazing bus driver, Andrew, Drew for short, to keep us company with sharing tales all day to Dundee and from Edinburgh. Looking outside to en... See more
Company replied
Company details
Written by the company
Busbud is the ultimate platform for all your bus and train travel needs. Our website and apps provide instant access to the most extensive global network of city-to-city buses and trains. With just a few clicks, you can easily discover thousands of destinations around the world and book your next bus or train trip online. We make it easy for you to plan your next adventure or commute and find the perfect bus or train ride to take you there. With Busbud, you can sit back, relax and enjoy the ride, knowing that you have everything you need to make your next bus or train trip a success.
Contact info
Montreal, Canada
- support@busbud.com
- www.busbud.com
4.4
Excellent
13K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The washroom needs to be renovated.
5 June 2026
Unprompted review
Reply from Busbud
Hello Louisa,
We're really sorry to hear about the washroom conditions you experienced. We understand that this may have caused some discomfort and we truly appreciate your feedback on this matter.
Thank you kindly for your review! We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
I had a very good experience with…
I had a very good experience with Aircoach. The bus was comfortable, clean, and on time. The journey was smooth, and the staff were friendly and helpful. I would happily use Aircoach again. Thank you.🇮🇪
6 June 2026
Unprompted review
Reply from Busbud
Hello Abdulsattar,
Thank you kindly for your review! We're delighted to hear about your positive journey with Aircoach and that you found our service comfortable, clean, and punctual. Your kind words about our friendly and helpful staff are much appreciated. It's fantastic to know that you'd happily use Aircoach again.
We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
booking process is straight forward and…
booking process is straight forward and simple.
18 May 2026
Unprompted review
Reply from Busbud
Hello, Djupriadi
Thank you kindly for your review! We're thrilled to hear that you found our booking process straight forward and simple. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
quick response
29 May 2026
Unprompted review
Reply from Busbud
Hello, Khushroo
Thank you kindly for your review! We are thrilled to hear about your satisfaction with our quick response. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
An excellent and professional experience
An excellent and professional experience
4 June 2026
Unprompted review
Reply from Busbud
Hello,Thabani
Thank you kindly for your review! It's wonderful to hear about your excellent and professional experience with us. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Easy to look at national coaches to…
Easy to look at national coaches to book and payments . Simple is always best without any fancy other ways for people.
4 June 2026
Unprompted review
Reply from Busbud
Hello, Foskett
Thank you kindly for your review! We at Busbud love hearing that our simple and straightforward booking process makes your travel planning easier. It's our goal to keep things uncomplicated for our valued users like you. We're pleased to be your go-to platform for searching, comparing, and booking your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Always wrote when something gets wrong…
Always wrote when something gets wrong with the arrival of the bus. It helps somehow to have an ease mind. Easy booking just the follow-up must be work out.
29 May 2026
Unprompted review
Reply from Busbud
Hello, Mayumi
We appreciate your feedback and understand there's room to improve on our follow-up process. Your peace of mind is our top priority, and we are committed to refining our services based on your experience.
Thank you kindly for your review! We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
I just decided to create a profile…
I just decided to create a profile dedicated to share my experience with busbud, i will call it " dont buy with Busbud" stranded without a ticket without the money unable to send an email or message. I will.share and share and share my experience.
4 June 2026
Unprompted review
Reply from Busbud
Hello,
We're truly sorry to hear about your experience and understand your frustration. We strive to provide a seamless service and it's concerning to learn that was not the case for you.
Please know that we take your feedback seriously. We’d like to assist you further and ensure your concerns are addressed.
We have sent you a private request for information about your reservation so that we can provide you with personalized attention. We kindly ask that you complete the request so we can proceed.
We look forward to resolving this for you.
Warm regards,
— Your Busbud Team
Bus arrived early or not at all
3 June 2026
Unprompted review
Reply from Busbud
Hello, Barry
Thank you for sharing your experience with us. We understand how frustrating it can be when a bus arrives early or doesn't show up as expected, and we sincerely apologize for any inconvenience this may have caused.
As a marketplace, we work with many bus operators to provide the best service possible, and we take these matters seriously. We would like to look into this further for you.
Please reach out to us at support@busbud.com with more details, and our team will be happy to assist.
Warm regards,
— Your Busbud Team
Reply from Busbud
Hello, Daniel
Thank you kindly for your review! We are thrilled that you appreciated our efficiency, professionalism, cleanliness, and punctuality. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Great!!!!!
3 June 2026
Unprompted review
Reply from Busbud
Hello,
Thank you kindly for your review! We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Very cool trip and so enjoyable.More…
Very cool trip and so enjoyable.More comfortable
1 June 2026
Unprompted review
Reply from Busbud
Hello, Tumeka
Thank you kindly for your review! We're thrilled to hear that you had such a cool and enjoyable trip. It's wonderful to know that you found our services comfortable. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
It was a good experience I did it all…
It was a good experience I did it all from my phone I was working in Kap didn’t know much on where to take a bus, but google has all the answers 🤷♂️ it was very easy and the bus does stop once and awhile just ask to take a quick smoke break when they do stop at there designated areas.
2 June 2026
Unprompted review
Reply from Busbud
Hello, Isaiah
Thank you so much for your feedback! We're happy to hear that you had a good experience booking your trip through your phone and that you found our service easy to use. At Busbud, we love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel whenever, wherever, all over the world!
Have a great trip!
Your Busbud Team
Last minute booking
I missed my previous bus connection and needed to find alternative transport from Jasper to Banff. This company was not well known in the community, however by luck I found someone who referred me to Budbud. My lucky day!
2 June 2026
Unprompted review
Reply from Busbud
Hello, Kay
Thank you kindly for your review! We are thrilled that you found Busbud during your time of need and we were able to help you find a suitable alternative transport from Jasper to Banff. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Reply from Busbud
Hello, Linda
Thank you kindly for your review! We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
My experience with Busbud was extremely…
My experience with Busbud was extremely good
2 June 2026
Unprompted review
Reply from Busbud
Hello, Nosimphiwe
Thank you kindly for your review! We at Busbud love helping you search, compare, and book your sustainable travel needs! We're thrilled to hear that your experience with us was extremely good. We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Excellent service Dean was a fabulous…
Excellent service Dean was a fabulous driver and extremely knowledgeable
2 June 2026
Unprompted review
Reply from Busbud
Hello, Denise
Thank you so much for your positive review! We're thrilled to hear you found our service excellent and that Dean was able to make your trip even more enjoyable with his extensive knowledge. At Busbud, we love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel whenever, wherever, anywhere in the world!
Happy travels!
Your Busbud Team
Everything is great about this route…
Everything is great about this route from Vancouver to Kelowna to Salmon Arm. I enjoy it everytime and its a positive experience! :)
2 June 2026
Unprompted review
Reply from Busbud
Hello, Aimee
Thank you kindly for your review! It's wonderful to hear that you've had such a great experience on your route from Vancouver to Kelowna to Salmon Arm. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
The process was extremely easy to…
The process was extremely easy to understand and went through with no problems. I would use again and would recommend using anyone else.
2 June 2026
Unprompted review
Reply from Busbud
Hello, K !
Thank you kindly for your review! We're thrilled to hear that you found our process extremely easy to understand and that your booking experience was problem-free. Your recommendations truly mean a lot to us. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Safe travels
Safe travels, accomodate everyone in the ,order in a bus was awesome 👌. We can charge our fones while traveling that's shows careness, thanks a lot 🙏
1 June 2026
Unprompted review
Reply from Busbud
Hello, Sabelo
Thank you kindly for your review! Your positive feedback about the orderly environment and the charging facilities on the bus shows us we're on the right track. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
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