Mobile charger points faulty. The downstairs door handle missing and made in and out access in polite. The door kept swinging open. Otherwise the travel was comfortable and staff polite. Departed half... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Online booking and e-tickets are smooth and easy! I especially liked the reminder notice when I did not complete a booking with all my choices to date, saved and ready to confirm or cancel! I was frus... See more
Company replied
Overall good experience, but waited a long time for connecting be buses. Now that might be cruel but it would help keep the ebus on time. Also trip departures and arrivals where announced which helpe... See more
Company replied
The wi-fi did not work, but it did not matter as we had an amazing bus driver, Andrew, Drew for short, to keep us company with sharing tales all day to Dundee and from Edinburgh. Looking outside to en... See more
Company replied
Company details
Written by the company
Busbud is the ultimate platform for all your bus and train travel needs. Our website and apps provide instant access to the most extensive global network of city-to-city buses and trains. With just a few clicks, you can easily discover thousands of destinations around the world and book your next bus or train trip online. We make it easy for you to plan your next adventure or commute and find the perfect bus or train ride to take you there. With Busbud, you can sit back, relax and enjoy the ride, knowing that you have everything you need to make your next bus or train trip a success.
Contact info
Montreal, Canada
- support@busbud.com
- www.busbud.com
4.4
Excellent
13K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
App easy to navigate
App easy to navigate, all stages from details to payment and receiving tickets straight forward
8 June 2026
Unprompted review
Reply from Busbud
Hello Amanda!
Thank you kindly for your review! We are thrilled to hear that you found our app easy to navigate and the ticket booking process straightforward. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Great travel support
I got all the information I needed and the trip was smooth
7 June 2026
Unprompted review
Reply from Busbud
Hello Godswill,
Thank you kindly for your review! It's wonderful to hear that you found our travel support helpful and your trip went smoothly. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
I was just exploring my options but found the best app for booking
The service is amazing the booking process is easy to access and is clearly very informative even the location of the departure and arrival are very much relatively accessible and safe to go to and also close to where I stay and this shows the high level of care Busbud has for its customers as every detail is outlined very well one of the best decisions of my life is switching to Busbud 🧘🏽👌😤🫡
8 June 2026
Unprompted review
Reply from Busbud
Hello there,
Thank you kindly for your glowing review! Your satisfaction is extremely important to us at Busbud. We're thrilled to hear that our service, from the booking process to the convenience of our departure and arrival locations, has made your travel experience easier and safer. It's wonderful to know that we're a part of one of the best decisions of your life! We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Bus was very cold all night lost
Bus was very cold all night lost, and found no communication at all horrible experience
4 June 2026
Unprompted review
Reply from Busbud
Hello Elihle!
We’re very sorry to hear about your experience and the discomfort you faced during your trip.
Busbud is a booking platform that helps you search, compare, and book bus and travel tickets. We do not operate buses, nor do we have staff at stations or onboard. The services, vehicles, and on-the-ground communication are managed directly by the transport companies.
Our role is to facilitate the booking process and connect you with these providers, and we appreciate you taking the time to share your feedback.
If you would like us to review your request in more detail, please contact us at support@busbud.com so we can assist you further.
Best regards,
Changing Tickets
I'd like to change our tickets to one day earlier, at the same time, because I miscalculated the flight arrival time. For two days, I put a lot of effort into this, but nothing worked. And there was nobody to help. I had to buy another ticket. I won't purchase tickets from Busbud or Megabus, and I don't recommend them; their customer service has been very poor. I am sure nobody read this message, and nobody cares. You just think of making money.
4 June 2026
Unprompted review
Reply from Busbud
Thank you for reaching out, Shekoofeh. We're sorry to hear about your experience with changing your tickets and the challenges you faced. Please know that we've sent you an email to address your concerns directly.
Warm regards,
— Your Busbud Team
Reply from Busbud
Hello Nabil,
Thank you kindly for your review! It's wonderful to hear about your excellent experience and how our amazing driver contributed to it. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Reply from Busbud
Hello Chandran
Thank you kindly for your review! We're thrilled to hear that you found our platform extremely user-friendly and buying tickets a breeze. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Easy access to various bus options...
6 June 2026
Unprompted review
Reply from Busbud
Hello Lisa,
Thank you kindly for your review! We at Busbud love helping you search, compare, and book your sustainable travel needs! Easy access to various bus options is something we strive to provide for our users. We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
I tried 3 bus companies
I tried 3 bus companies. Flixbus always on time but the pick up located info is very poor. Intercity bus is old and not clean. Velocity is a van which more comfortable and the pick up/drop off area info is the best. The driver is more concern about if the passengers all present or not. they will made personal contact which is a plus.
6 June 2026
Unprompted review
Reply from Busbud
Hello there,
Thank you for your feedback. We’re glad to hear you had a good experience with Velocity, especially regarding comfort, clear pickup/drop-off information, and the driver’s communication.
We’re sorry the other operators did not meet your expectations in terms of cleanliness and information. Your comments are appreciated.
Busbud is a booking platform that helps you search, compare, and book travel options. We do not operate the buses ourselves, but we value your feedback on the different providers.
Best regards,
Reply from Busbud
Hello Mohamed
Thank you kindly for your review! We at Busbud love helping you search, compare, and book your sustainable travel needs! It's fantastic to hear that you had a perfect experience using our service. We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Punctuality
Punctuality, working charging pots, fair communication from drivers. Checking if passengers are all in before leaving
7 June 2026
Unprompted review
Reply from Busbud
Hello Nangamso,
Thank you kindly for your review! Your positive feedback regarding the punctuality, the functioning charging ports, and the fair communication from the drivers is much appreciated. We're also glad to hear about the carefulness of our drivers in ensuring all passengers are aboard before departure.
We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Reply from Busbud
Hello Freddy,
Thank you kindly for your review! We're thrilled to hear about your perfect, value-for-money journey with us. At Busbud, we take pride in offering our customers satisfying travel experiences. We love helping you search, compare, and book your sustainable travel needs! We look forward to assisting you in your future travels, helping you travel when you want, where you want, all over the globe!
Happy trails!
This company is amazing
This company is amazing, the staffs very professional nice and friendly.
I recommend. 🤗
5 June 2026
Unprompted review
Reply from Busbud
Hello Janny
Thank you kindly for your review! We are thrilled to hear that our team's professionalism and friendliness made a positive impact on your experience. Your recommendation means a lot to us. At Busbud, we love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Reply from Busbud
Hello Rashpal,
Thank you kindly for your review! We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Reply from Busbud
Hello Ivelin,
Thank you kindly for your review! We're thrilled to hear about your positive experience with the driver. At Busbud, we take pride in offering the best service to our customers, and it's wonderful to know that our efforts are appreciated. We love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Reply from Busbud
Hello Joyce,
Thank you kindly for your review! It's wonderful to hear that you had a pleasant drive with a welcoming driver, and enjoyed the ample room available. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Reply from Busbud
Hello William,
Thank you kindly for your review! It's great to know you had a positive experience with the driver. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Easy to navigate including change the…
Easy to navigate including change the return trip
6 June 2026
Unprompted review
Reply from Busbud
Hello Nikhil,
Thank you kindly for your review! We are thrilled to hear that you found our platform easy to navigate, including making changes to your return trip. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Booking process was easy and service…
Booking process was easy and service was good
5 June 2026
Unprompted review
Reply from Busbud
Hello Ndumiso,
Thank you kindly for your review! We at Busbud love helping you search, compare, and book your sustainable travel needs! It's great to know that you found our booking process easy and our service good. We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
The washroom needs to be renovated.
5 June 2026
Unprompted review
Reply from Busbud
Hello Louisa,
We're really sorry to hear about the washroom conditions you experienced. We understand that this may have caused some discomfort and we truly appreciate your feedback on this matter.
Thank you kindly for your review! We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
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