It was ok until Barnstaple but then a woman sat near the driver chatting loudly. The bus then took a very circuitous route to Bideford, dropping her off beside the road near to some houses. He then co... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The wi-fi did not work, but it did not matter as we had an amazing bus driver, Andrew, Drew for short, to keep us company with sharing tales all day to Dundee and from Edinburgh. Looking outside to en... See more
Company replied
Wow wow Hope Diamond Transport is the best, it was my first time travelling with them and I must say I was impressed. It's clean the seats are so comfortable and the charging point behind the seats pe... See more
Company replied
The scenery and the comfortable seats were the highlight of my trip. The train staff were very helpful and friendly. The food was good they offer a 3 course dinner with dessert with your choice of a c... See more
Company replied
Company details
Written by the company
Busbud is the ultimate platform for all your bus and train travel needs. Our website and apps provide instant access to the most extensive global network of city-to-city buses and trains. With just a few clicks, you can easily discover thousands of destinations around the world and book your next bus or train trip online. We make it easy for you to plan your next adventure or commute and find the perfect bus or train ride to take you there. With Busbud, you can sit back, relax and enjoy the ride, knowing that you have everything you need to make your next bus or train trip a success.
Contact info
Montreal, Canada
- support@busbud.com
- www.busbud.com
4.4
Excellent
13K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Busbud
Hello, Pier
Thank you kindly for your review! We're thrilled to hear that you found our service to be worth the money and professional. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Reply from Busbud
Hello, Johnny
Thank you kindly for your review! It's wonderful to hear that you found our service clean and professional. We at Busbud love helping you search, compare, and book your sustainable travel needs! We're committed to ensuring that our drivers maintain the highest standards, and your positive feedback means a lot to us.
We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Fantastic customer service 👍
8 May 2026
Unprompted review
Reply from Busbud
Hello, Dior
Thank you kindly for your review! We at Busbud love hearing about our fantastic customer service 👍. Helping you search, compare, and book your sustainable travel needs is our utmost priority. We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Misleading Advertisement
I had a very disappointing experience with Busbud.
I purchased the "Refund for any reasons add-on" when I booked my tickets. It said explicitly that this would entitle me to a "Full refund" in case of cancellation. However, when I had to cancel my ticket 6 weeks in advance, they refused to give me a refund and offered me Busbud credits instead.
Advertising a "full refund" while only providing a coupon is considered an unfair commercial practice and is unlawful. It constitutes "Misleading Advertisement", because the generally accepted meaning of "Refund" is "a return of money" (Cambridge dictionary).
I really feel I was deceived and will never use this company again.
8 May 2026
Unprompted review
Reply from Busbud
Hi Virginie,
Thank you for bringing this to our attention, and I'm truly sorry for the confusion and frustration you've experienced. We understand your concerns regarding the clarity of our "Refund for Any Reason" policy and appreciate you highlighting this important feedback.
Our Customer Experience Manager has already reached out to you directly, offering an exceptional resolution to refund your payment back to your original method instead of credits.
We hope this resolves your issue satisfactorily and that we can regain your trust in the future.
Warm regards,
— Your Busbud Team
Reply from Busbud
Hello, Jay
Thank you kindly for your review! We are delighted to hear that you appreciated our modern look and feel, and found it to be comfortable. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
drivers good behaviour
i had the best trip ever, good passengers and great bus driver ever playing nice music as well
4 May 2026
Unprompted review
Reply from Busbud
Hello, Lesego
Thank you kindly for your review! It sounds like you had a wonderful trip with good company and enjoyable music. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to continuing to provide you with great experiences when you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Very easy & straight forward
7 May 2026
Unprompted review
Reply from Busbud
Hello, Carol
Thank you kindly for your review! We at Busbud love to hear that our platform is easy and straightforward to use. It's our pleasure to help you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Bathroom out of order and I have Kidney…
Bathroom out of order and I have Kidney issues needing to use the bathroom frequently. Charging ports 2 of the 3 I tried didn't work.
6 May 2026
Unprompted review
Reply from Busbud
Hello, Ernest
I'm genuinely sorry to hear about the inconveniences you experienced during your journey, particularly given your health condition. Having a functioning bathroom and charging ports are essentials that should be in order, and we regret that this was not the case.
Thank you kindly for your review! We at Busbud love helping you search, compare, and book your sustainable travel needs! We will make sure to address these issues to improve our service. We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Reply from Busbud
Hello, Muziwandile
Thank you kindly for your review! It's wonderful to hear about our punctual driver. At Busbud, we love helping you search, compare, and book your sustainable travel needs! We look forward to assisting you in all your future travels, ensuring you reach your destination on time, every time.
Happy trails!
Your Busbud team
Reply from Busbud
Hello, Tinaye
Thank you kindly for your review! We at Busbud love hearing that you had a good experience with our service. It brings us joy to help you search, compare, and book your sustainable travel needs! We look forward to assisting you in your future travels, wherever and whenever that may be.
Happy trails!
Your Busbud team
The drivers are very helpfull…
The drivers are very helpfull knowledgeable and fun. Very kind
5 May 2026
Unprompted review
Reply from Busbud
Hello, Carley
Thank you kindly for your review! We're delighted to hear you had a positive experience with our knowledgeable and fun drivers. At Busbud, we pride ourselves on our helpful and kind staff. We love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Reply from Busbud
Hello, Tinuseye
Thank you kindly for your review! Your positive feedback about our timing and neatness is very much appreciated. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
On time every time👌
3 May 2026
Unprompted review
Reply from Busbud
Hello, Barry
Thank you kindly for your review! Your positive feedback about our punctuality is greatly appreciated. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
The trip was shorter than estimated and…
The trip was shorter than estimated and comfortable
2 May 2026
Unprompted review
Reply from Busbud
Hello, Minenhle
Thank you kindly for your review! It's wonderful to hear that your trip was shorter than estimated and comfortable. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Reply from Busbud
Hi Sibusiso
Thank you for sharing your experience with us. We understand how frustrating it can be to wait when a bus is delayed by 1 hour and 45 minutes.
As a marketplace, we work with various bus operators and strive to ensure timely services. Your feedback is invaluable to us.
We have contacted you privately to follow up on and resolve your case, as well as to provide you with personalized attention
Warm regards,
— Your Busbud Team
Completely bad service
Completely bad service. The company must just close shop because this was not the first bad service experience
5 May 2026
Unprompted review
Reply from Busbud
Dear Sthoeka
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced and regret that this was not the first time.
At Busbud, we strive to provide reliable service, and we're sorry to hear we fell short in your case. We appreciate your feedback and are committed to addressing these issues with our partners.
We have contacted you privately to follow up on and resolve your case, as well as to provide you with personalized attention
Warm regards,
— Your Busbud Team
Reply from Busbud
Hello, Shirley
We're sorry to hear that your trip was less enjoyable due to the presence of other passengers. We understand that this can sometimes be uncomfortable.
Thank you kindly for your review! We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Great Service and Reliable
The bus was on time and the driver was extremely nice and clearly cared about our experience. Took the midnight bus because I missed my flight and was really pleased with the experience. Clean interior and each stop was very efficient.
3 May 2026
Unprompted review
Reply from Busbud
Hello, Frederick
Thank you kindly for your review! We're thrilled to hear that our driver made your journey a pleasant one and that you appreciated our timely service, clean environment, and efficient stops. At Busbud, we love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Worth it
The scenery and the comfortable seats were the highlight of my trip. The train staff were very helpful and friendly. The food was good they offer a 3 course dinner with dessert with your choice of a complimentary alcoholic beverage or non alcoholic beverage when you buy dinner or lunch. Breakfast at 6:00 am is free for all passengers. I highly recommend traveling with Amtrak for the experience and convenience. I was on the train from Sunday May 3rd at 5:15 pm to Tuesday May 5 at 2:15 am I travelled from Eugene Oregon to Salt Lake City Utah.
2 May 2026
Unprompted review
Reply from Busbud
Hello wyatt,
Thank you kindly for your review! We're thrilled to hear that you had such a wonderful journey with the comfortable seats, breathtaking scenery, and the exceptional service provided by the train staff. Your high recommendation means a lot to us!
We at Busbud love helping you search, compare, and book your sustainable travel needs! Whether you're travelling from Eugene, Oregon to Salt Lake City, Utah or any other routes, we're here to make sure your journey is as smooth and enjoyable as possible.
We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
It was a bad experience
It was a bad experience, I did not receive my ticket, the money was debited from the card, the company does not refund it.There is no ticket there either.This is a natural fraud.
I have not received any refund or support from busbud, although I have repeatedly contacted them with a description of the situation that the ticket from San Jose to Nicaragua has not been received.I requested a refund, but the company just repeatedly unsubscribes, as if there are only bots, not people.I don't recommend it to anyone.Moreover, I also paid extra for a refund under any circumstances.This company is just a circus.No respect or help for clients.
13 April 2026
Unprompted review
Reply from Busbud
Hello Nadezhda,
Thank you for sharing your experience with us. We understand how frustrating it must be not to receive your ticket and we apologize for any inconvenience this has caused. Please rest assured that we are committed to resolving this issue for you and providing the support you need.
We've reached out to you privately to discuss your situation further and ensure that it is addressed promptly.
Warm regards,
— Your Busbud Team
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