Bunnings Reviews 

DONT ODER SAME DAY DELIVERY. THIS IS THE 4TH TIME I HAVE ORDERED SAME DAY DELIVERY AND 2 DAYS LATER THE PARCEL IS STILL IN TRANSIT ! LIKE WTF - AGAIN !!!! THE LAST TIME THEY DELIVERED THE WRONG ITEM 1 WEEKS LATER AND THEN TOOK 2 WEEKS TO SEND ME THE CORRECT ITEM. THIS TIME I HAVE CANCELLED THE ORDER. COMPLETLY USELESS THEY SHOULD NOT OFFER SAME DAY DELIVERY AS THEY CAN NOT DELIVER

Found what I was looking for very easy, cashier was freindly.

Bunnings Stafford - asked a lady in the department to give me quote on carpeting the house so showed her the plan and she said " this is beyond me . Look for a tradie to do this for you ". I thought, then why are you in this department. " Surely you are not just expected to accept payment but to answer customer queries". I hope their staff get more training in customer service.

Bunnings website has consistently got worse over the past six years on both mobile and laptop devices. A tragic example of enshitification. It takes forever to load, many of the products are incorrectly sorted into searches and its a crapshoot if products are actually on the shelves when it says they're available.
What a pity there is no realistic alternative for buying hardware given the success of their predatory destruction of competition and exclusive vendor agreements. Ive spent thousands there over the past few years, so it feels personal when basic attenpts at being a customer are frustrated. Infuriating.

Today we were at bunnings Campbelltown. While having a coffee in the cafe at around 11am we noticed in the outdoor furniture there was a staff meeting with about 20 staff. Bad time to have a staff meeting especially when people are looking for a staff member to help them.
Not impressed.

Two wasted trips for things that were apparently available in store online but in reality were not. So sick of their terrible crappy website and clueless customer service.

It appears now that dogs have the upper hand (or is it paw) when it comes to bunnings shopping nowadays. People taking their dogs for a walk while they wander aimlessly around the aisles in the shop have increased in numbers recently and if bunnings thinks that I should have to push my way past the wayward pets that are not controlled by their owners, well I choose to go elsewhere when possible so that I can have a more pleasurable shopping experience. Yes dog owners, its all yours now. Give your dog a credit card.

If you order from Bunnings online.. Don't even bother trying to contact them on there...
Absolutely Hopeless Online Support even though I ordered from them online...

Staff take forever to answer the phone and then put you on hold whilst supposedly transferring you to the department you want until the call rings out and you get cut off. When you call back, you wait over 15 minutes to try and speak to someone at customer service until you give up in disgust. Truly awful customer service.

Grass seeds bought 3 times, nothing came out of it! what a lowlife company is this? Bought Ryoby wipper snippeer, worked 3 times than straight in the resicle bin,

We bought an Kitchen Couture air fryer for a xmas present from Bunnings online and when the person who the air fryer was for tried use it, it would not work so we went to the Batemans Bay store and were told it was not their responsibility as Bunnings only sells them for some one else. We were given contact details and told go home and try these people. But we got placed in queues that never get answered we then tried the distributor but he hung up on us so back to Bunnings. The staff there tried to contact them as well but no avail we have now spent about 3 hours being run around and generally getting nowhere

I gave a one star review to Bunnings after my purchase but they would not publish it. There was nothing offensive just my honest opinion of the goods. I wonder how many other negative reviews are treated like this.

I’ve been shopping at Bunnings Ellenbrook for 8 years and have always had bad experiences with the floor staff, but today was exceptionally pleasant-A big shoutout to Wendy for going the extra mile to get my barbecue from receiving it really was fantastic.
Then the checkout was just as pleasant-Thank you Ella for your great service it really was amazing.
Johan

Okay, so I got a plant stand for Christmas from a family member. One of those ones where you had to put it together yourself.🤦‍♀️ anyway as expected all did not go well with one of the pieces welded at an angle therefore not letting the screw go in properly. I took the item back to our local store and the staff there were wonderful and absolutely agreed that it needed to be replaced or refunded. There was nothing they could do to fix it.. unfortunately they don’t stock that item in that particular store ,and if I wanted that item to be sent up to that store for me to pick up -well I would have to pay for it.
Now does that seem fair to anybody?. I’m thinking not. If they’ve sold a product that is faulty ,they need to replace it and send it to the closest place to the customer rather than that customer having to go out of their way to get this item fixed or replaced.
Anyway, after a couple of trips backwards and forwards, I took the credit… I use Bunnings a lot so I was quite happy with that, and as I said the staff at that particular branch were very nice… but what annoyed me was that I wrote a review about the product on Bunnings review area and they just wrote back to me this morning and said that it doesn’t fit their criteria so they’re not going to publish it.. in other words they don’t want bad reviews -although there was quite a few about this product already on there so I’m very confused

Ordered something online for $10 and paid a $15 dollar delivery fee to receive the item the same day as I wanted it before Xmas.i didn’t receive it that day or the next.called customer services who advised it was packed and ready but they forgot to deliver it (oopsyand no apology. Still don’t have it and it’s the 3rd of Jan. Don’t ever bother ordering anything online!!! Or maybe don’t ever use Bunnings because they clearly don’t care about their customer

Ordered online, never got any of the items it’s a joke better off going for the slightly more expensive price as at lest those companies deliver.

Terrible service from the online ordering and customer service department. We ordered 10 furniture legs (which is the number we required) and they sent 7. When we contacted customer service, they did nothing to rectify the issue, so now we have 7 furniture legs that we cannot use.

I buy all my tools from Bunnings. They have everything I need, I'm now looking for a Petrol lawn edger.

In shock they had the self checkout closed and used the excuse for customer service he was more interested in my empty trolley which I brought to purchase my goods and get home in as usually they have no bags so came prepared I literally lifted my trolley and said look at its wheels they have definitely been used
Last time any one serves me their
Just plain rude

The price match guarantee is a joke. We have a valid quote from a competitor for the same product that we were going to get delivered. Bunnings first tried to get out of the guarantee by saying it was a trade quote (it was not) then when applying the price match they included the competitor freight cost but excluded their own freight cost (which was higher). They also did all of this via email and took days to reply. Overall it was a bad experience and I'm dissapointed given how much they spruik the guarantee.