Nothing but praise for the service from BullionVault over the years, for multiple family members. Everything works online. Getting into metals was so easy, reliable audits and monthly statements, g... See more
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Review summary
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I like BullionVault because it is easy to buy and sell on their online system. I deposit and withdraw cash after I sell gold. they have full transparency about every user's amount of gold and where i... See more
Company replied
There is good hand holding and everything you need to know and understand is available! The small deposit is obviously a tease to draw you in but its something for nothing and a small investment will... See more
From the outset of using Bullion vault, I have found the set up and service easy and excellent. from transferring funds to withdrawls. Site is easy to navigate and make changes as necessary. Any pr... See more
Company details
- Gold Dealer
- Alternative Financial Service
- Gold and Silver Trading Company
- Investment Company
- Investment Service
- Non-Bank Financial Service
About BullionVault
Written by the company
BullionVault is the world's largest physical gold and silver market on the web, offering private investors the cheapest access to and storage of physical bullion. Launched in 2005, it has now enabled more than 130,000 private investors across 175 countries to benefit from the low dealing costs, deep liquidity and ultra-high security of the wholesale bullion market.
Holding more gold between them than do most of the world's central banks, BullionVault users – 89% of whom live in North America or Western Europe – today own £6.9 billion worth of gold, silver, platinum and palladium bullion in total ($9.2bn, €8.0bn, ¥1400bn).
BullionVault.com offers:
• Oine & smartphone trading 24/7;
• Instant settlement of physical bullion for GBP, EUR, USD and JPY;
• Low-cost storage in secure vaults (London, New York, Singapore, Toronto & Zurich);
• A unique Daily Audit proving the full allocation of client property in public
In 2008 BullionVault became a full member of professional trade body the London Bullion Market Association (LBMA). In 2011 it was one of only four businesses to feature on both The Sunday Times' Fast Track and Top Track league tables of private companies by growth and by size. Winner of a 2009 Queen's Award for Enterprise Innovation, BullionVault received a second award in 2013, this time for International Trade after growing overseas sales by 140% in 4 years. In 2017 it was chosen as online vaulted bullion partner by the mining-industry-backed World Platinum Investment Council.
For further information, please visit https://www.bullionvault.co.uk
BullionVault Details
Written by the company
Contact info
3 Shortlands (7th floor), W6 8DA, London, United Kingdom
- +44(0)208 6000 130
- support@bullionvault.com
- www.bullionvault.com
Buy Gold Bullion Online at BullionVault
4.6
Excellent
3K reviews
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BOTS IN PLACE TO YOUR DISADVANTAGE
How strange is it that when you watch the silver, gold, and other metals charts, you often see a wide spread between the buying and selling prices — yet the moment you sell, you immediately notice bids on the order board increasing, often rising close to the spot price? Likewise, after you buy, you suddenly see selling prices on the order board dropping. So what exactly is happening?
What appears to be happening is this: when you sell, BullionVault seems to encourage or pressure bidders to place higher bids so that the company can quickly resell what was sold to them. Conversely, when you buy, prices appear to be artificially suppressed, almost pressuring sellers to lower their asking prices so that BullionVault can step in and buy back at prices below what they previously sold for.
BullionVault may claim that this is not done by humans but by automated bots. However, those bots did not descend from the moon programmed to behave this way; BullionVault programmed them to their advantage, and naturally they operate in BullionVault’s interests.
I consider this to be an unfair practice, and financially it may well breach regulatory standards and obligations. In any event, I have noticed this pattern and I am far from happy about it. It places BullionVault’s clients at a disadvantage, intentionally, by design, and with full awareness.
10 May 2026
Unprompted review
Reply from BullionVault
Dear SA,
In any marketplace it's far from uncommon for a recent seller to wish that they had asked more money, or for a recent buyer to wish they had waited a little longer. But the only thing which BullionVault can control on the live Order Board is its own trading bots. We have no way to 'pressure' or 'encourage' any other user to bid or ask at anything other than a price of the client's own choosing.
On the contrary, all users - including you - have the advantage, unique in retail-investor precious metals, of freely accepting an existing order or setting your own bids and asks as you wish.
This open competition means that we cannot control the market price. It also means that you never need to accept the market spread. Instead, you can come inside it, offering to sell (for example) at a higher price than the current Best Bid but cheaper than the current Best Offer:
Beat the best selling price
https://www.bullionvault.com/help/offer_cheaper_d.html
This gives you the opportunity to get a better price, and it provides a better price to buyers, too. Your new offer also has the effect of narrowing the trading spread, and any other user who wishes to sell before you can only do so by offering at a lower price, thereby narrowing the spread still further.
Regarding our own trading bots, they are just one set of users among 130,000 on BullionVault. Each of our bots is assigned a small quantity of cash and metal from our trading inventory, so that it can quote both a buy price and a sell price 24/7. At any given moment, and tracking the wholesale spot-market price taken from the same data feeds as the live price charts we provide, each bot's asking price will of course be higher than its bid price. On having an order matched, the bot will then adjust the spread on its next set of quotes in line with whether it is accumulating more cash or more metal. That is entirely opposite to the pattern you claim to have seen:
What sort of trading patterns might bots do?
https://www.bullionvault.com/help/FAQs/FAQs_bots.html#What%20sort%20of%20trading%20patterns%20might…
You'll find lots more information about Trading Bots on that Help Page. If you require further assistance with your own trading, please do contact our friendly and knowledgeable Customer Services team at the contact details below.
Kind regards,
The BullionVault Team
Email: support@BullionVault.com
Contact us: https://www.bullionvault.com/help/contact_BV.html
Phone UK and International: +44 (0)20 8600 0130
US and Canada toll-free: 1-888-908-2858
Opening Hours: 9am to 8:30pm (UK), Monday to Friday
These guys are really efficient
These guys are really efficient. As soon as a deal is made , you get the response very quickly, by email.
26 May 2026
Its childsplay to buy and sell metals
Its childsplay to buy and sell metals
1000% recommended
25 May 2026
Execution
The speed with which my order was filled was impressive, demonstrates strong liquidity.
22 May 2026
Gogle shows time in London 4:37pm
Gogle shows time in London 4:37pm. My time is 2 37pm. Voice when answering says - they are open till 5:30. On page it says till 8:30pm. But nobody answers to me.
20 May 2026
Unprompted review
Reply from BullionVault
Dear Oleg,
We're sorry you weren't able to reach our Customer Service team by phone. Unfortunately, we aren't able to identify you from your review alone, so we are unable to reach out to you directly.
Please do try again during our advertised opening hours. You can also use Live Chat to speak with us online, or send an email to our friendly and knowledgeable team at the contact details below.
Kind regards,
The BullionVault Team
Email: support@BullionVault.com
Contact us: https://www.bullionvault.com/help/contact_BV.html
Phone UK and International: +44 (0)20 8600 0130
US and Canada toll-free: 1-888-908-2858
Opening Hours: 9am to 8:30pm (UK), Monday to Friday
great service
19 May 2026
Great software for buying and selling…
Great software for buying and selling gold, very trustable and perfect for buying physical gold on spot through digital means.
19 May 2026
Excellent experience with bullion vault
I highly recommend bullion vault, it’s extremely easy to buy and sell bullion and their fees are very reasonable. They are also quite fast with withdrawals if needed. A great way to store money and buy gold/silver for spot price.
19 May 2026
Solid
Been a customer for more than 4 years. My experience is as good as it can be.
Setting up the account can appear tedious, but BullionVault has regulatory compliance to abide by. Once that's done, the workflow was smooth.
The online sell / purchase website is very well made, I find the fees low to irrelevant for long-term investment, and moving funds in and out was without a hiccup.
I don't see one bit to complain about, and can only recommend.
19 May 2026
Very straighforward
15 May 2026
Absolutely easy and straight forward
Absolutely easy and straight forward. No hassle to understand for operate. Very knowledgeable staff
13 May 2026
Easy to use website for buying and…
Easy to use website for buying and selling your gold and silver.
Trustworthy company that I have been with for over twelve years.
They only deal in real physical gold an silver so you actually own the physical commodity and not just paper contracts.
13 May 2026
Reply from BullionVault
Dear Osama,
We're glad to hear things are now resolved and that you no longer have any issues. We hope that as you continue to use our service, your experience will reflect the five-star reviews so many of our customers leave us.
If you have any questions about using the platform or your account, our customer service team will be happy to assist.
Kind regards,
The BullionVault Team
Email: support@BullionVault.com
Contact us: https://www.bullionvault.com/help/contact_BV.html
Phone UK and International: +44 (0)20 8600 0130
US and Canada toll-free: 1-888-908-2858
Opening Hours: 9am to 8:30pm (UK), Monday to Friday
I spoke to Alberto and he solved all my…
I spoke to Alberto and he solved all my problems made things so easy !!!
12 May 2026
Unprompted review
Returns beat my conservative shares
Returns beat my conservative share investing, which is all in the black (at present!)
11 May 2026
Everything is transparent
All the fees are really great.
Everything is transparent and great customer service on the phone as well if you are not familiar with the process
11 May 2026
Monthly storage charge not clear
Was not clear that a monthly storage charge occured, and was awkward to make specific denominations. After the first purchase, I'll be withdrawing and removing my funds and soon as possible.
9 May 2026
Reply from BullionVault
Dear Ian Pocklington,
We’re transparent and proud of our low fees which is why we advertise them in the first paragraph of our homepage, on the first screen of our mobile app and in our freely available tariff.
https://www.bullionvault.co.uk/help/tariff.html
You pay a low 0.5% commission when you trade, and storage (including insurance) is 0.01% per month for gold (subject to a $4 minimum), and 0.04% per month for silver (subject to an $8 minimum and not £8).
If you find a cheaper way to buy, store, and sell physical gold and silver, we’d be genuinely pleased to hear about it.
Kind regards,
The BullionVault Team
Email: support@BullionVault.com
Contact us: https://www.bullionvault.com/help/contact_BV.html
Phone UK and International: +44 (0)20 8600 0130
US and Canada toll-free: 1-888-908-2858
Opening Hours: 9am to 8:30pm (UK), Monday to Friday
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