Buildium Reviews 618

"We've been using Buildium for about five years, and I can't express enough how much the support team has helped me. I started with zero knowledge, but thanks to their patience and support, I've come a long way. Today, I spoke with Jazmine, and she was an absolute delight to talk to. Her voice was so kind and you could just tell she was smiling. She understood my problem right away and solved it with a calm, expert approach, proving she truly knows the product inside and out. It's thanks to people like her that Buildium is so user-friendly for me now. It’s a great feeling to know that whenever I call, I can trust that my issue will be 100% resolved. Thank you so much, and God bless!" Maria Gidget from Pinnacle NW Management Services.

Benson was SO helpful and patient. He answered all of my questions and helped me tremendously!

Buildium is the Big Leagues

I just went live with Buildium today, and I have to say it has been a world class experience. My onboarding consultant, Jake, was simply outstanding. I not only learned the features and advantages of the software, but I could see my own data moving into perfect sync for reporting and tax purposes. After years of cobbling my information together through a series of manual processes, I feel like I'm in the big leagues now with this impressive system that not only keeps me organized but also reconciled and compliant. Highly recommend, not only for the quality of the product, but for the excellent customer service and tailored training provided in onboarding. Just stellar!

I rarely have to wait long for someone to answer my call. They are always friendly and thorough, walk me through the issue and are happy to answer whatever follow-up questions I may have.

customer service always quick and helpful!

My Representative Belle A. took so much time/effort to help me with a problem many previous representatives could not fix. She was patient, walked me through step by step, and gave me all the tools I needed to get my problem resolved. The customer service was a 10/10

My experience today with Rowald was excellent. He helped me solve a number of issues and very patiently helped me learn some new things. I also want to say that the support team at Buildium is excellent overall.
There is a definite learning curve to Buildium but with people like Rowald, Ben, Gerald, Evelyn, it is a pleasure to learn.

I have been buildium customer for almost 3 yeras now. Their support team is in general awesome! They are very accessible, knowledgabele and patient.

Buildium is so attentive and patient with my needs and helping me understand whatever my needs are. I feel confident they will be there to help me through any challenges I may have with my bookkeeping.

Buildium does offer some useful features, but it isn’t the best option for Canadian users. My experience with their customer service was very disappointing. I started with about 560 units to test the platform, but ultimately switched away because of poor communication and unmet expectations around which features are actually available in Canada. We pay the same price as U.S. customers, yet can’t access a significant portion of the features due to differences in regulations between countries.

I honestly called to cancel my subscription because I had become frustrated as a new owner (less than 2 months). I had never called into their support phone line before. Rowald listened to my concerns and explained all the ways Buildium customer support could help me. He made me feel like a valued customer. I asked what his experience was and he explained he was also technical support too. When I asked him if he could answer questions, he clearly knew the software and quickly gave the answers as well as great suggestions on how to make the process easier. I didn't feel he rushed to get off the phone. By the end of the call I was excited and happy at the prospect of using Buildium. Felt very lucky to have him on the other end of the call!

I just canceled my buildium subscription after three months ,and went back to my previous ,rent perfect property management software due to the fact of poor customer service with buildium and slow process of them getting my bank account verified to start collecting rents from Tenants. The only thing that really wasn’t slow with this company, is them taking the monthly subscription fee out of my account for their service on their behalf. Everything that was to benefit my company as far as using the platform was extraordinarily slow. After reading all the negative reviews ,maybe it’s a blessing that I cancel now.

CSR was amazing. He was super patient with me and very knowledgeable.

Fantastic Experience! Benson walked me through my first reconcilation and was very patient in his instructions. I have confidence that this was a good decision for my company.

Exceptional customer service and detailed flow of process. The agent was very helpful, polite, and patient when it came to answering all our queries. Will definitely be happy recommending Buildium to Others.

I am so grateful for Buildium and its support systems and employees. They are professional, knowledgeable and friendly.
I highly recommend Buildium to anybody in real-estate business.

Joe Akar