Budget Car Rental Reviews 

I rented a midsize car at BUDGET at the Milan Malpensa airport in April. Had to wait 45 minutes at the counter until a BUDGET representative was available to do the paperwork. Received a inside and outside dirty car but I had an important appointment and no time to complain and ask for different car. My Italian is very basic but the attendants English was even worse. Personnel seemed to be stressed and was whether friendly nor very helpful but in certain aspects even outright rude. Granted BUDGET offered the cheapest deals. Nevertheless, next time I shall rent from a company which costs a bit more, hoping to get a clean car and nicer service.

The local Budget Truck rental stores I've done business with are nice and helpful, but it's the national roadside assistance and customer service that is awful. Halfway through our journey, the ABS light came on on the dash. We did our part by stopping in a decent sized city (where there was a budget truck location) and called their national roadside assistance helpline. After waiting 20 minutes for them to call back after our initial call, they advised us to keep driving because it's "probably just an issue with the sensor, not the brakes themselves." Well, about an hour later, the rotor came completely off the wheel and we were lucky to maintain control of the vehicle (and not hit any other vehicles) while swerving around the road.

Once stopped, it took a long time to process our issue, to send someone out simply to say state "yes, it is broken and can't be repaired," and then another hour and a half for a tow truck to come. That added up to almost 4 hours on the side of a busy interstate. No one I spoke to really seemed to care at all about the situation I was in. They had no sense of urgency and never called back with new information to keep me updated. I was told by the last person that night that the claim was put in the system (it was now after 10PM), so it should be processed by the closest store and their inventory department starting at 7AM and we should be moving forward in the hours after that. Unfortunately, when I woke up at called them a little bit after 7 (because again, they are horrible at communicating with you), they said they were waiting on one person in New Jersey (we were stuck in Missouri) to get to the office and approve the claim. I asked every which way that I could if there was any other living soul on the planet that could approve this claim and they said no (even though all the boxes had been checked off to get a new truck and someone literally just had to say "yes"). So we waited for hours for that person to show up, and then it took many more hours for a tow truck to bring the functioning truck to us (we were a half hour from the closest store). All along, again, there was no communication from them unless I called and waited on the line for 10+ minutes each time. They also said they would hire a team of movers to help us load the items from the broken down truck to the new one, except that they didn't do that until much later so we were already done doing it ourselves by the time the movers showed up.

After I returned the truck and called the customer service to get a refund and reimbursement for the inconvenience and for the time spent in a hotel, they again showed that they really didn't care about my situation. They read their script that said "I'm sorry to hear that, sir," but when I asked them to consider more than just the "inconvenience," to think about the dangerous situation they put us in when telling us to keep driving on a faulty truck, they just kept reading their same script. "We can offer you a 20% refund on the truck fee," which turned out to be $73, and then I have to email my hotel and food receipts to a specific email address. I'm now struggling to get their email address to work, as I've spent weeks just trying to get through to someone to get some reimbursement back, and simply get someone to care enough to set this straight. My saga with them is still not over, and it feels like it never will be. They are extremely slow and their lack of caring and urgency is infuriating. I've worked in customer service for years and I know that at the end of the day, all people want is to feel like someone cares about your trouble and wants to make it right. I'm not unreasonable in my demands and issues with this company, and yet they have consistently shown through the entire process that they fall very short of the mediocre bar of service I'm asking from them.

I had booked a truck and received a confirmation number from Budget Truck and then packed my entire apartment and people ready to help load the truck and move the things.

30 min. before the pickup they call and cancel my reservation with the excuse that they have overbooked and their will be no trucks available for the coming three days. When asking on what they want to do about the situation they answer "Take you business elsewhere".
Really bad experience and really bad customer service.

Don't ever use this company if you want to be sure of getting a truck.

Reserved a moving truck and a "hand truck" (a dolly) a month in advance. I show up to pick them up and they tell me they haven't had a hand truck at their location in months! Then why did they allow me to reserve it?? Luckily, UHaul did have one and saved my trip at the very last minute. I had another bad experience with this same location when we rented a truck that would not shift into reverse - how the staff does not notice this before renting out the truck, idk. Worse yet, the staff treats your concerns with great apathy, as if you're asking too much of them to rent you a truck that has a working transmission. Will not use this company again. UHaul is more expensive but at least they actually have the equipment you need and it actually works.

Trucks are all old and not reliable.The truck broke down right before my move. I have waited 6 hours for my truck to be fixed. Costumer service is located outside of USA so service sucks.Overall, I would not recommend this company to anyone.