Actual ordering with Beauty Expert was seamless, but I struggled with the chat option as it kept dropping out while I was trying to determine shipping costs, etc. As an existing customer. I knew if... See more
Company replied
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See what reviewers are saying
As a new customer, I had reason to contact customer service. I was amazed how quickly i got onto the chat. A friendly and knowledgeable advisor called Charlotte helped me and immediately sorted my q... See more
Company replied
Very impressed first time buying from Beauty Expert. Good prices on the Jason toiletries I bought, quick delivery and well informed on order progress too. I didn't receive the 20% of first order cod... See more
Company replied
I really love shopping from you however a bit disappointed since I always spend more than €100 and this time you charged me €5.50 for the delivery whilst before it was free. I can understand delivery... See more
Company replied
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Beauty Expert - EN
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards
Sue
I received the wrong item
I received the wrong item. I asked for the correct item as advertised on the website and the same wrong one was sent. I then asked for a refund but was rebuffed whilst they made further checks. No reply within the given time frame so again asked for a refund which was authorised (but yet to be received). The item I ordered is still being advertised on the website. Communication was good in the main.
28 October 2025
Reply from Beauty Expert - EN
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the refund of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Easy
Easy, reliable and I can buy product in Canadian funds and delivery can take place in UK
2 October 2025
Reply from Beauty Expert - EN
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
My request was dealt with so quickly
12 August 2025
Reply from Beauty Expert - EN
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Reply from Beauty Expert - EN
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Avoid
Avoid. Spend a little extra elsewhere. Ensure someone hasn't already used your item.
Received a damaged item. Box was peeling in the corners. Sent without protective packaging. Raised dispute, sent pictures. Wants me to cover cost of returns despite evidence of damaged item. In accordance with Consumer Rights Act 2015, seller must cover costs.
Avoid the headache.
Edit: for response as Trustpilot no longer allows replies
When I messaged THG with evidence, they dismissed my claim. Now in a more public setting, they are pretending to be concerned. PayPal had to resolve the issue on your behalf, at their expense. Avoid, avoid, avoid!
22 April 2025
Unprompted review
Reply from Beauty Expert - EN
Hi Adam,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Liam
Great price even with delivery added.
Great price even with delivery added.
Easy to order and arrived very quickly.
Would recommend 👌
9 March 2025
Reply from Beauty Expert - EN
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Reply from Beauty Expert - EN
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Very efficient service at a competitive…
Very efficient service at a competitive price. Will definitely use again
21 February 2025
Reply from Beauty Expert - EN
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Beauty Expert - EN
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Reply from Beauty Expert - EN
Hello,
Thank you so much for your 5-star review!
We're absolutely delighted to hear that you had a great experience with us. Your feedback means the world to our team, and we're grateful for the trust you've placed in us.
If there's anything more we can do to support you, please don’t hesitate to reach out. We're always here to help!
Looking forward to serving you again soon!
Kind regards,
Jane
Very prompt and a good price.
6 February 2025
Reply from Beauty Expert - EN
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Beauty Expert - EN
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
Reply from Beauty Expert - EN
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very prompt service and high quality…
Very prompt service and high quality product at an excellent price.
22 November 2024
Reply from Beauty Expert - EN
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Beauty Expert - EN
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
First time ordering from Beauty Expert
First time ordering from Beauty Expert. Ordered 2 products on Thursday evening, they were delivered on Saturday afternoon. Genuine products at great price. Very happy!!! Thank you.
13 October 2024
Reply from Beauty Expert - EN
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Reply from Beauty Expert - EN
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Found just what I was looking for
Found just what I was looking for, at a great price. Speedy delivery! Very happy customer!
1 October 2024
Reply from Beauty Expert - EN
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Quick delivery, well packaged item
Very competitive price and well packaged delivery on time
25 September 2024
Reply from Beauty Expert - EN
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Leah
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