Saving a few bucks isn’t worth it when getting your items seem to be so difficult. My tracking never got updated after it was tagged as dropped off at the depot. Spent 2 weeks chasing and still no res... See more
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Review summary
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They don’t answer there phones. They take for ever to deliver and I’m only 30mins away order was placed Thursday morning todays Wednesday no sign of parcel. They send parcels with couriers please and... See more
Company replied
Terrible first order experience...they have picked Aramex as their delivery courier. They delivered my parcel to the wrong building and had the audacity to send me a blurry proof of delivery pho... See more
Company replied
False delivery times confirmation email says dispatched as soon as payment has cleared but this is not the case. I cancelled my order and I am still waiting for my refund. Who knows how long that'... See more
Company replied
1.9
Poor
135 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Don't expect your delivery to arrive
Exactly the same situation as apple d.
Ordered and paid in full online 11am 16/11. Confirmation email stated: ALL GOODS WILL BE DISPATCHED WHEN FULL PAYMENT HAS CLEARED.
Received an email 3:30pm 19/11 that it had been dispatched.
As of 4pm today 21/11 the order is still only sitting halfway between pickup and depot.
BPP phones close 4pm (what a lovely job, they don't work weekends either) so used the web chat to request a refund. No refund until goods are received back to the warehouse.
Asked where info is on dispatch time frames and delivery times. Dispatch info on website buried and vague and no delivery timelines I could be directed to.
So bad luck to me and my hungry dogs.
21 November 2024
Unprompted review
Reply from Budgetpetproducts
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by the delay in dispatch and delivery of your order. We completely understand how important timely delivery is, especially when it comes to keeping your dogs well-fed.
After checking, we see that your order has now been delivered as of 22/11. We’re glad it’s arrived, though we regret the delay. November’s Cyber Sales period can bring a higher volume of orders, which sometimes leads to dispatch and delivery delays despite our best efforts.
We deeply appreciate your patience and understanding, and we’d love the chance to restore your trust in the future.
Ridiculous verification process
The verification process is ridiculously. Wish I had read the reviews before shopping. Will never shop here again.
18 November 2024
Unprompted review
Reply from Budgetpetproducts
Thank you for this feedback. We are so sorry you feel disappointed with your shopping experience with us. In the current digital climate is it becoming increasingly important both for the customer and for online businesses to implement a safe and effective verification procedure. Customer verification helps reduce risks of fraudulent transactions from taking place online as well as customers from identity theft. If the customer for any reason does not wish to comply with this process, the order is cancelled.
We genuinely value your feedback and will take it into account as we work towards enhancing our services.
Honest and easy to deal with
Have bought from this company before and always find their site very easy to navigate - they have a huge range of products and their prices are nearly always the lowest. Very easy to deal with - wouldn't bother shopping anywhere else
5 November 2024
Unprompted review
Reply from Budgetpetproducts
We're so glad you're happy with your shopping experience! We try very hard to go the extra mile to ensure our customers get the best quality service possible! Thank you for taking the time to write this review.
First and last time I would ever order…
First and last time I would ever order from budget pet products. Placed my order on 26 th October 2024 and today is 4 th November I’m still waiting. Requested a refund and they said until they receive their product no refund so another 10 days before I see my money back.
Do Not Deal with this company please!
So I’m guessing it will take a month before I get my money back.
Disgusting disgusting disgusting from start to finish
4 November 2024
Unprompted review
Reply from Budgetpetproducts
Thank you for providing your feedback. We're sorry to hear about your disappointing experience. We appreciate your input, and we're committed to continuing to improve our services moving forward. Could you please provide an order number? This will help us look into the specifics to better assist you.
8 out of 10 times failed delivery
When I buy stuff from Budget Pet Products, 8 out of 10 times, Aramex failed to deliver. There was even a time when the dog shampoo arrived in a wine box while the conditioner went missing. Further, what's the point of stating that delivery is free if customers buy over $49 when you don't honour this policy? As for customer service, one personnel had the cheek to tell me to use paid postage instead and others gave excuses for Aramex when all other couriers from other companies have not failed to deliver.
25 October 2024
Unprompted review
Reply from Budgetpetproducts
Thank you for bringing these issues to our attention. We’re genuinely sorry to hear about your experience with the delivery service. Our standard practice is to send all orders in our branded Budget Pet Products boxes. If your items arrived in a different box, it’s likely that the original box was damaged in transit, and the courier repackaged it for safe delivery. Please let us know more about this so we can pass your feedback on to Aramex.
We understand the importance of a reliable delivery service, and we’re committed to addressing these issues with Aramex to prevent future occurrences. Keep a close eye on the tracking when your orders are posted as they may get taken to a collection point if the courier is unable to affect delivery at the shipping address. Thank you for your patience, and for allowing us the opportunity to improve.
Slowest delivery possible in Australia
Slowest delivery possible in Australia. Waiting, waiting, waiting.?.!.,,
I waited longer than other online deliveries but!! My dog was so happy this afternoon when I unpacked her box. So many goodies with her Nexguard. Happy dog, happy customer.
It takes a while but amazing value for the price. Edited review.
24 October 2024
Unprompted review
Reply from Budgetpetproducts
Thank you for taking the time to share your feedback with us. We apologize for the delay you experienced with your delivery. While our standard delivery timeframe to your area is typically 4-5 business days, it took a bit longer on this occasion and we understand how important prompt delivery is to our customers.
What an incredibly idiotic waste of…
What an incredibly idiotic waste of time?! The verification process for this company is so out of the park it's not funny. I spent over $200 on pet products only to have the process halted until I jumped through multiple hoops (after payment was processed, btw - had they not already processed the payment I would have binned the order immediately) just to have my order processed. I own a small business and do not have time for this slow process that requires my attention after I press "Pay Now". NEVER use this company if you are looking for prompt, reliable service.
23 September 2024
Unprompted review
Reply from Budgetpetproducts
Thank you for this feedback. We are so sorry you feel disappointed with your shopping experience with us. In the current digital climate is it becoming increasingly important both for the customer and for online businesses to implement a safe and effective verification procedure. Customer verification helps reduce risks of fraudulent transactions from taking place online as well as customers from identity theft. If the customer for any reason does not wish to comply with this process, the order is cancelled.
We genuinely value your feedback and will take it into account as we work towards enhancing our services.
Almost didn't order based on reviews
Almost didn't order based on reviews, found the validation process a bit alarming, normally would not proceed, also hate any company using Amarex as deliveries rarely turn up without me having to contact them.
Anyway I've ordered and will come back with my opinion when my order arrives
28 September 2024
Unprompted review
Reply from Budgetpetproducts
Thanks for the review Amanda. I'm glad you gave us a try, and what are your thoughts?
First time I've ever had to do a whacky…
First time I've ever had to do a whacky verification process to buy anything online. Having to wait days for a small refund to have it verified is stupid and could be done in a more effective way. Whether it be for dog biscuits or something else for your pets I recommend going elsewhere for your pets' needs.
17 September 2024
Unprompted review
Reply from Budgetpetproducts
Thank you for this feedback. We are so sorry you feel disappointed with your shopping experience with us. In the current digital climate is it becoming increasingly important both for the customer and for online businesses to implement a safe and effective verification procedure. Customer verification helps reduce risks of fraudulent transactions from taking place online as well as customers from identity theft. If the customer for any reason does not wish to comply with this process, the order is cancelled.
We genuinely value your feedback and will take it into account as we work towards enhancing our services.
Courier issues
I have used Budget Pet Products for years and their products and prices are good. However they use Aramax as their free delivery service and my orders have been delayed by weeks as they have stalled during transit for no apparent reason and so much chasing up to get my goods delivered. I have 4 dogs and buy 30kg of dog food every 6 weeks. Because of the continuous courier issues I started ordering sooner than I needed it and still got delayed and then have to go and pay a fortune to top up food while waiting for my orders to be sorted out and finally delivered. It works out costing me more in the end with a lot if stress to go with it so I will not be dealing with them anymore.
11 September 2024
Unprompted review
Reply from Budgetpetproducts
Thank you for taking the time to write this review, we appreciate the feedback and we'll continue to work hard to improve our services for the future.
Product and prices are okay but…
Product and prices are okay but delivery partner Aramex performs poorly. Order despatched quickly but then just sits in the Aramex network requiring constant chasing up. Order placed and despatched 9 days ago still not delivered.
18 July 2024
Unprompted review
Reply from Budgetpetproducts
Thank you for bringing this to our attention, and I’m truly sorry to hear about the delivery issues you’ve experienced. We understand how frustrating it can be to wait longer than expected for your order, especially when you’re eager to get your hands on your pet supplies.
I want to let you know that we’ve checked on your order, and it is finally out for delivery today. We appreciate your patience as we worked through this issue with our delivery partner, Aramex. Your feedback is invaluable, and we’ll be discussing it with them to help improve their performance in the future.
Great prices
Great prices, but please don't order if you are in a hurry! I have ordered a few times now and it has taken over 8 to 9 days for me to receive my delivery, but again the prices are amazing - so just make sure you order early!
8 July 2024
Unprompted review
Reply from Budgetpetproducts
Thank you for taking the time to write this review, we really appreciate the feedback and we'll continue to work hard to improve our services for the future
Outstanding Customer Service
I recently purchased a 1Kg bag of Liver Treats for my Fox Terrier, its the only treat she will eat, and there was a small issue with the bag. Budgetpetproducts responded immediately and followed up with their product processing, requesting batch number and use by date. End result I have been offered a replacement 1kg bag of Liver Treats and an assurance to rectify situation will not occur again. Its refreshing to deal with a company that go above and beyond for their customers.
12 July 2024
Unprompted review
Reply from Budgetpetproducts
We're so glad to hear you're happy with your shopping experience with us! Thanks for the great feedback!
Who is this company?
I've never had to verify myself so many times for $100 of pet products? Terrible process and service. The whole things seems automated and completely inconsiderate of customers. Clean up your act budget pet products. You won't last long with competitors who actually knows how to receive and deliver an online order.
Pet owners, please don't waste your time and shop with a reputable brand.
11 July 2024
Unprompted review
Reply from Budgetpetproducts
Thank you for this feedback. We are so sorry you feel disappointed with your shopping experience with us. In the current digital climate is it becoming increasingly important both for the customer and for online businesses to implement a safe and effective verification procedure. Customer verification helps reduce risks of fraudulent transactions from taking place online as well as customers from identity theft.
We genuinely value your feedback and will take it into account as we work towards enhancing our services.
Extremely unprofessional
Extremely unprofessional, always hold orders and require three different verifications just to get a over priced order, always late and never delivered how it should be there is nothing good about this website don't waste your money or time.
1 July 2024
Unprompted review
Reply from Budgetpetproducts
Thank you for your feedback. We would like to take the opportunity to investigate this further for you and contact you with more information. Please email us at info@budgetpetproducts.com.au and include your order number in the subject line and one of customer service team members will be in contact asap.
Still waiting for my items to arrive
Still waiting for my items to arrive. Staff unhelpful.
14 June 2024
Unprompted review
Reply from Budgetpetproducts
We would like to take the opportunity to investigate this further for you and contact you with more information. Please email us at info@budgetpetproducts.com.au and include your order number in the subject line and one of customer service team members will be in contact asap.
Avoid like the plague.
Avoid like the plague.
Ridiculous verification process.
Ordered and paid like any other online store, then get phone call and email asking for more verification. What a waste of my time.
No business from me. Ever.
14 May 2024
Unprompted review
Reply from Budgetpetproducts
Thank you for this feedback. We are so sorry you feel disappointed with your shopping experience with us. In the current digital climate is it becoming increasingly important both for the customer and for online businesses to implement a safe and effective verification procedure. Customer verification helps reduce risks of fraudulent transactions from taking place online as well as customers from identity theft. If the customer for any reason does not wish to comply with this process, the order is cancelled.
We genuinely value your feedback and will take it into account as we work towards enhancing our services.
I have been a loyal customer for years…
I have been a loyal customer for years and never had an issue with their service until today when Autodelivery order was completed. Budgetpetproducts send an email 7 days prior to dispatching the product and the price I was actually charged today was higher than stated in the email. In other words, you never know how much you will be charged until the money is debited. I think it's wrong!!!
25 April 2024
Unprompted review
Reply from Budgetpetproducts
Thank you for feedback about our auto delivery service. It is true the price paid for auto delivery items is that listed on our website on order creation date. Having looked into your order and communication we would have liked a different outcome. We will take your feedback onboard.
Very slow postage
Very slow postage, purchased pet product 20/3/24. It is now 3/4/24 and I am still waiting.
3 April 2024
Unprompted review
Reply from Budgetpetproducts
Thankyou for your information and feedback. I see that under normal circumstance your deliveries are quite quick. We apologise for the delay on this order. The period leading up to and over Easter can experience some delays in processing and delivering orders.
I see your parcel was delivered on the 4th. Thank you for your patience on this occasion.
Infuriating and inconvenient a waste of time
The whole purpose of online ordering is convenience, not at Budget Pet Products, their busted ass technology will ensure you have a bad day, over and over again.
RUNAWAY !
18 March 2024
Unprompted review
Reply from Budgetpetproducts
Thank you for your review and we'll work harder to improve our processes and system, to ensure our customers have a great experience.
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