Bunchesandstems Reviews 278

DO NOT buy from this company. Don’t even think about it. What I ordered was a lovely soft pink spray of flowers with a bit of greenery. What was delivered had only a few flowers and way too much greenery which was also different to the photo. Also, the photo online does not distinguish between the different arrangements and the corresponding price either. I didn’t even receive a confirmation email so had to call to confirm with people who struggled with English. And these flowers come from a warehouse, not a local florist. VERY UNIMPRESSED.

I think one star is too much for this company. They claim same day delivery if ordered before a certain time. I ordered the day before the very special occasion and believed the flowers would be delivered the next morning 17 June.
Flowers are apparently expected to arrive late today.
When I complained they offered me a credit on my next order which I refused stating that I wouldn't use their business again. They then increased the credit offer refusing my request for a refund due to false advertising and disappointment at failure of service as promised.
Do NOT use this business!!

Not a real business - it’s really Bloomex.
Will take your money - not deliver as advertised and not deliver at all - had to chase them for an answer and only offered a 2-4day hamper (when I ordered flowers locally - they lied they are not local and don’t have anyone local) or a voucher for Bloomex!!! No thank you - fraud and illegal business behaviour- now fighting for a refund! Just not ok!

Don’t buy from here ‼️‼️‼️ scam website, ordered on the 27th April to arrive on the 9th of May and it only arrived on yesterday on the 8th of June ?? I either expect a full refund because not only did it take that long, the flowers flat out look like shit they gave me all sorts of colours and it was dead and shrivelled up and didn’t even come in a jar ?? On top of all that I spent 104.95AUD on them so yeah don’t order unless you wanna be disappointed would rate a zero but couldn’t 🤦‍♂️

If I could rate zero stars I would. Steer clear of this company. I had googled Gympie Flowers. This company popped up with the heading Gympie Flowers. Same day delivery.
So I went to order, I had a look for their location but couldn't see one but felt reassured by the ad saying they were Gympie local. I ordered for same day delivery, this was a Friday. Then I got an email saying it was outside of their local delivery area and that the flowers would be delivered on Tuesday. I asked to cancel my order and be refunded based on the fact their ad said they were Gympie area. I needed the flowers sent that day. They claimed they were unable to cancel the order based on my email and that I had to email again to cancel the delivery. They kept skirting around my request for a refund, instead asking to keep my business, offered an upgrade, a refund on delivery fee, a full store credit. I finally gave in and requested a gourmet gift hamper be sent. I left it up to them to decide what would be an adequate upgrade and option. I received the hamper a full week later. I initially spent $100 on flowers and delivery fee. The entire contents of the hamper cost $20.25. I could have purchased every item from the local grocery store. Nothing gourmet, nothing special. It was literally a hamper of crackers. And the cheapest bottle of red wine you can get. Avoid them at all costs.

The flowers ordered for Mothers Day arrived two days after Mother's Day, a pathetic small bunch with a teddy bear I didn't order to make up for the crap flowers. Also not free delivery as their web site states. Do not use this company.

Mother’s Day flowers arrived 3 days early. I have never experienced such appalling customer service in my life. When calling and trying to get a refund, the operator kept saying “we delivered it early as we were busy that weekend” like that was my problem somehow. So disappointed. Now I get hung up on, they won’t even talk to me. My emails have gone unanswered for a month. Do not order from this place. And seeing as this company likes to 1. Pay for and 2. Reply to the reviews, here’s my bloomex order number: 2550844 - I will not rest until I get my money back. EDIT as I cannot respond to their comment: Yes the order from from you guys, under one of your many business names. FromYouFlowers. ABN 27 147 609 443. Cheers for nothing.

If I could give negative stars I would.

first order was placed for Mother's Day and the flowers showed up 2 days late and pretty much dead, I would expect better from dumpster supermarket flowers.

I was then offered a credit that was almost impossible to redeem. after countless emails to their "support" team, I was finally able to redeem my credit and decided to send my partner some flowers. From You Flowers claim that they were delivered, however the flowers never showed up.

Save your time and money, go elsewhere for your flowers.

terrible service all round.

Ordered flowers for 22nd of may now the 28th no delivery no humans to talk to just a call center who advise they have no manager they can access and just coward message , I can’t speak to anyone they refuse to refund my money or contact me, just auto messages. FRAUDULENT do not use this service practices

And the latest rubbish from them note now over 70 emails to them all requesting my money back and a call and nothing but random automated messages and no call from a manager .

Now been a week and I have no money returned to me

On Fri, 29 May 2026 at 9:13 am, Bloomex Australia's wrote:
Dear Kim,

Please accept our deepest apologies for the trouble and frustration caused by your order being delivered to a vacant house. We completely understand your disappointment, and we take full responsibility for this delivery error.

Since you have declined a store credit, we want to ensure we find a direct solution that works best for you. We would be glad to arrange a complimentary resend of your order, and we would like to offer you the following two options to guarantee a successful delivery:

How We Can Resolve This For You:

Option 1: Resend when the recipient is available. Please let us know a specific date and time frame when the recipient will definitely be home to receive the package safely.
Option 2: Resend to a different address. If it is more convenient, please provide an alternative delivery address where someone will be available to accept the order.

Thank you so much for your patience, cooperation, and for giving us the chance to make this right for you.

Best regards,

Customer Support Team

Terrible. Delivered a week late, dead and not even to the front door. Left in the dirt at the bottom of the drive way. They are refusing a refund and I’ve had to call multiple times and they never follow through with their promise to get back to me via email. Do not use this service.

BEWARE, do not use this company. They do not deliver on time, mine were suppose to be delivered yesterday and they still have not delivered. Customer service, there is none. They will not refund me. 1 star only because i had to.
Wish i read reviews before ordering

They took a week to deliver but promised next day and when I tried to cancel they would not give me a refund. I would give no stars if I could. They just responded to this review saying they have no order it’s not them but this is one of the email replies I received from them: Reference: Order #40063

Dear Kirsten,

We’re sorry for the delay and for the frustration this has caused. The order is still in packaging and has not been delivered yet, so it is not in a same-day delivery stage.

If you’d like to leave feedback, please reply to this email with your review and comments, and we’ll add them to your order file.

Kind regards,

From You Flowers Australia Team

Three days late
Not the flowers I ordered and severely wilted
Instead of chocolates I received 3 packets of biscuits from Aldi. I kid you not
Christmas card instead of maybe one more appropriate
A place to avoid and useless to get a refund from
Do not use
Even there response on s pathetic. Avoid at all cost
They are scammers

I sent an email complaint to From You Flowers. The following gives you an insight of their inexcusable treatment and false advertising:

I googled "florists in roma qld" and I picked the ROMA Florist "From You Florists". When I placed the order the webpage did not state that Roma was out of the delivery zone and that the flowers were going to be transported overnight 4 days later.

In my opinion, it makes the advert on Google simply false advertising.

My friend is battling cancer and was having a terrible day, so I wanted to brighten her day with the delivery of fresh flowers. From You Flowers have been a total disappointment and caused me a lot of angst. the suggestion for my friend to come back from Brisbane to Roma another day to collect flowers was totally ludicrous. She is undergoing chemo treatment - what the hell were they thinking to even suggest that!!!

A store credit was offered which I refused, a partial refund was offered (less a penalty for cancelling) and eventually a full refund was arranged.
Not a pleasant experience!!

I will not be purchasing flowers From You Flowers in future nor recommending the business.

I have contacted this company so many times over the last 2 weeks. I ordered a bunch of flowers for Mother’s Day on Friday & was told they maybe not be delivered on Sunday but if not deffs Mon or Tuesday. A week later (the following tuesday) they were delivered & of course they were moldy!! Further more they couldn’t fulfill the bunch I paid for and substituted them without asking me if I was okay with this. I have requested a full refund multiple times just to be told I can get a store credit or reshipment…. Why would I want them reshaped when Mother’s Day was nearly 2 weeks ago. I will be taking things further as they have not delivered what I have paid for.

Now saying they don’t have any record even though I’ve provided them with the exact order number, email & phone number that was used… looks like there trying to cover up there mistakes

Genuinely terrible company.

First bouquet I ordered was delivered three days early and to the wrong address, they then offered to send a new bouquet a week after the original delivery date and then didn’t deliver the bouquet.

Second bouquet I ordered was nothing like the picture and contained 4 measly roses, and this was after they tried to cancel the order due to the previous order being cancelled on their end.

Customer service is downright disgusting, refusal of a refund and only offered a partial store credit, as if I’m going to order form them.

Save your money and order elsewhere

Same day delivery order arrived 2 days late, flowers were disappointing and not reflective of the price or the website pictures. Was promised a refund for the same day delivery fee but got a teddy instead. Call centre service was rude and unhelpful

This would have to be one of the worst experiences ever! Ordered flowers and gift hamper for my mother in laws birthday, not only were they 5 days late, but they also arrived almost dead and in a damaged box! $170 was an absolute rip off. After several emails back and forth, they refused a refund. I wish I was able to upload the pictures. DO NOT PURCHASE FROM THIS COMPANY.

02560068 ORDER NUMBER Please have them find it Please tell me how I can  post another review saying how they purposely are trying to pretend they cant find., I have about 10 emails from them EVEN WORSE NOW THEY PRETEND NOT TO KNOW ANYTHING ABOUT MY ORDER THEY ARE TOTALLY INCOMPETENT NIGHTMARE TURNS INTO HORROW SHOW WHAT A NIGHTMARE THEY DIDNT DELIVER ON MOTHERS DAY, THEN OFFERED $5 , THE MISSED A BIRTHDAY 1 WEEL LATER THEN OFFERED $ 20
WHAT A JOKE
WARNING DONT USE THEM

Big disappointment experience from FROM YOU FLOWERS! I have chosen delivery date from their website and after processing my payment i got a message that delivery won’t be until after 5 days!! The flowers are for a funeral so they will arrive after the funeral? How horrible this experience is. Now im told that they will refund and it will take 5-10 working days to receive the refund. NEVER EVER ORDER FROM YOU FLOWERS AGAIN!!