Budgetdirect Reviews 

I make a claim and got my car unregistered without noticed instead of getting it fixed although you paying premium for 15 years since the was brand new. Call them up and they said they understand and help lodging a complaint within the system. Goodbye.

My experience with Budget Direct has been nothing short of appalling.

I lodged a house insurance claim that I believe was entirely reasonable and fell within the coverage I had been paying premiums for. After submitting all the required information, I then waited an entire month before finally being advised that my claim had been accepted. Naturally, I relied on that decision and believed Budget Direct had assessed the claim properly and would honour its obligations under the policy.

To my shock, approximately two weeks later I was contacted again and told that my claim was actually being declined. I was informed that a formal email would follow explaining the reasons. After waiting weeks for an outcome, being told my claim was approved and then having that decision reversed is completely unacceptable.

The whole process has been marked by delays, poor communication, inconsistency, and a lack of professionalism. It raises serious concerns about the way claims are assessed and how customers are treated. If Budget Direct can tell a customer that a claim has been accepted and then later reverse that decision, what confidence can policyholders have that claims are being handled fairly and competently?

Insurance is supposed to provide peace of mind when something goes wrong. Instead, I have been left stressed, frustrated, and feeling completely let down. I paid my premiums in good faith and expected the insurer to honour a legitimate claim. Rather than receiving support when I needed it, I have faced delays, confusion, and what appears to be an unjustified refusal to pay.

Based on my experience, I cannot recommend Budget Direct. Customers deserve clear communication, consistent decision-making, and fair treatment. Unfortunately, my experience has been the exact opposite.

I was a customer for five years with Budget Direct they treat you like shit. It’s like you are nothing to them. They keep putting their price up and they don’t offer any service. Not only that they sell your information to party so they make more money out of our information and then you get all this email or this scammers to scam your iPhone or your computer thanks to Budget Direct . Plus, when you ask them to don’t record your phone call conversation they refused to do that presenting for training their staff.
The rating it doesn’t match their service it should be closed down.

I insured my daughter (a new driver) on her little new car, the comprehensive policy costing $3245, she had a little bump in a carpark (slight bumper damage) gave her insurance details to the other driver (who ironically didnt make a claim) we paid $2000 excess and now they have the cheek to refuse to re insure her, in hindsight it would've been alot cheaper fixing the damage ourselves but then what's the point of having insurance, we've had a new quote from another insurer for $1150 comprehensive, we will NEVER use Budget direct again

Very thorough with their response on chat.

Price was better than last insurer

It was so easy and quick

Seamless and reasonable...figured for $5 per week was good value in case I actually run into a lambo🙄

I am extremely disappointed with the service I received from Budget Direct.

I contacted them to discuss contents cover including lost or stolen items outside Australia and simply wanted an explanation as to why individual items needed to be listed rather than allowing a total insured amount. Instead of answering my question, the consultant repeatedly asked the same questions about how many items I had, their individual values, and even the karat value of gold items. It felt like talking to a robot rather than someone genuinely trying to help.

The process was unnecessarily tedious and time-consuming. I was placed on hold for a lengthy period, only for the consultant to return and tell me that the percentage wasn't sufficient and that they couldn't provide cover. When I asked why, he was unable to give a clear explanation and simply continued with the script instead of addressing my concerns.

Good customer service involves listening to customers and answering reasonable questions. Unfortunately, that did not happen in this case. The lack of communication, lengthy delays, and inability to provide clear explanations made for a very frustrating experience. Based on this interaction, I would not recommend Budget Direct.

It was very easy and well explained

Good price was alot cheaper than the other company I was with.

Empathetic and genuine interest in giving the best policy possible to my needs. And willing to listen and understand.

It was a lovely experience.
I had everything explained to me and
Would not have any hesitation in recommending budget.

Taking out insurance with budget direct was very easy and meets my needs

I received good advice. I have another MV policy for my wife's car with Budget Direct. The website was easy to use and navigate and the quote for my car was instant and better than my previous insurerer. Once I had entered all the information on the website it was processed and booked with ease. Communication back was excellent to confirm the insurance.

Budget direct would have to be the worst insurance company in Australia they are useless and incompetent they have no idea on what they are doing and do not care about there customers AVOID AT ALL COST

Terrible experience every time.

When my car broke down on the highway, I was left waiting on the phone for over 30 minutes and was transferred from one person to another with little urgency or assistance. I decided to give them a second chance, but the experience was even worse than the previous time when my car broke down in my driveway.

On that occasion, it took two days for them to arrange assistance, and I again spent 30–40 minutes on the phone trying to get help. The service is incredibly slow, and there seems to be very little concern for customers who are stranded and stressed.

I would not recommend this insurance company. Even if their premiums are cheaper, it is not worth the frustration and lack of support when you actually need assistance. I would rather pay more for an insurer that provides reliable service and responds promptly in an emergency.

Website is efficient

Worst insurance claim experience I have ever had.

My accident occurred on 9 March while travelling with my two children. Nearly 3 months later, I am still without my vehicle.

Throughout the claim, I experienced poor communication, constant delays, changing information, and repeated promises of callbacks that never happened. I was initially told my vehicle may be a total loss, then later advised it would be repaired. After major repairs, I was informed there were still mechanical issues and error codes, requiring further assessment by Nissan.

I was never clearly informed about all of my policy entitlements, including accommodation and transport assistance after the accident. I have had to repeatedly chase updates myself and have often received different answers depending on who I spoke to.

I still waiting for the call , payment, written reports, and a confirmed completion date for my vehicle. The Customer Service and the EDR Case Manager
Customer Dispute Resolution
Customer & Data THE WORST EVER!!

Being without a car for this long has caused significant hardship, stress, and additional expenses.

Based on my experience, I cannot recommend Budget Direct. The lack of communication, delays, and overall claims handling have been extremely disappointing.

I tried to get a quote for contents insurance, I have a good income and a good insurance history. I filled in the form for a quote and it came back saying they would not insure me and did not give a reason why.