Budgetdirect Reviews 

Great customer service, excellent experience. Great price and extremely competitive when needing to include a P player in the policy. Would be further enhanced by simplifying the process for your operators and ultimately helping certain customers that process particularly complex long information visually. When ant the end of a working day customers can be already overloaded, fatigued and lacking the cognitive bandwidth, ability to stay focussed because answering accurately will reflect in the policy. This becomes particularly important for people who are AUdhd. Focus, attention, and a fast moving brain means that long processes that seem to have no end insight are monumentally difficult to stay focussed, accurate and inside of the context.

Easy to deal with and competitive rates with quite a comprehensive cover.

I recently purchased an insurance policy and had a really positive experience. The agent was friendly, helpful, and took the time to answer all my questions clearly. The whole process was easy, straightforward, and stress-free from start to finish. Highly recommend for anyone looking for great customer service and a smooth experience.

Maybe price competitive but you pay with poor service. Submitting a claim is dodgy, wait times to speak to a human average over 30 mins and in my experience, those you speak too have poor knowledge and I different attitude.
Strongly recommend you buy your car insurance elsewhere.

Terrible insurance company. Do not trust this company at all. Also very bad EV support.

Their insurance of EV cars is woeful. Do not use these guys you will not be insured and they will taje your money.

BAD BUSINESS ETHICS!!!! DONT TRUST THEM WITH MY MONEY

I ORIGINALLY HAD INSURANCE WITH THIS COMPANY. I SOLD THE CAR AND MOVED ON AND CANCELLED MY INSURANCE. THE COMPANY KEEPT MY DETAILS ON FILE TURNED ON THE POCILY AUTOMATICALLY.

I DIDNT REALISE AFTER 2 MONTHS OF DIRECT DEBITS CAME OUT.

CALL CENTRE IS IN SOUTH AFRICA FRUSTRATED WITH THE BORKEN ENGLISH. WASTED 2HRS OF MY FRIDAY AFTERNOON.

MONEY TAKEN FROM MY ACCOUNT $107
MOENY THEY PROPOSED TO REFUND $65.70

CANCELATION FEE OF $41.58 FOR A POLICY WHICH NEVER AGREED UPON.

THIS HAD OCURED TWICE. WASTING TIME AND BAD CUSTOMER SERVICE.

I HAVE A HOME INSURANCE WITH THEM. I AM LEAVING.

Recently went to use Budget Direct for comprehensive motorbike insurance as they were online unlike many others.
The bike was new so no Rego details which i updated the next day and reminded them on a phone call to please send out updated certificate of currency.
nope every other document except that , yet another unanswered email.
To top it off they wanted a survey of the person who took the call . Well MITHO wasnt your day you had one job!. You alone were responsible with Budget Direct for me not being able to collect my bike simply because you failed to listen to the customer . Well lucky me i got online and got a cheaper quote with an instant certificate of currency.-DO BETTER

The price was the biggest surprise. I got a quote for Home and contents. Compared to the other policy quote I got with a different company there was a saving of $2603.00. The value of the house and contents was higher as we added some extra work during the year.

What a despicable company. I originally went with Budget Direct from a recommendation with one of their customers (who has since left since making a claim and the poor experience).
I recently updated my account details on their portal which is relatively easy to navigate around.
Unfortunately, this failed to update on their backend which in turn - payments were bounced and my policy cancelled as a result with little to no warning. I immediately reinstated my policy after getting the notification.
After calling numerous amounts of times to have this rectified, I was told it wasn't their problem and they would take no responsibility for their mistakes. I am now having to pay an additional premium on my new insurance because of their ignorance and lack of care. I have never missed a payment or had any other policy affected except for this disgusting company. After making a complaint - I was contacted by a consultant called Hope, not only was she not helpful in the slightest, she was constantly talking over me, asking me to give reasons as to why I felt it wasn’t fair and just provided really terrible problem solving skills. 
Do yourself a favour and avoid at all costs. They might be slightly cheaper but you're better off going with a different provider like I am now doing.

“Insurance Sold with Budget Direct! “

Thats the easy part. Modifying Sold to Solved is the hard part.

We have a home insurance claim for a damaged garage door going back to last February. I paid the excess to the company promptly, and was subsequently contacted by a designated Builder to attend, assess damage , and derive a scope of work for quotation. The process took three subsequent visits, each spaced about a week apart. At the end of the third visit we received an automated response from Budget Direct to say we will receive an update after 10 business days. No contact was received at The 10 day milestone, so I after my call to them I subsequently learned verbally that my claim had been accepted.

At this stage I was thinking OK, we now have a green light to get repairs under way.

About three days on I received an initial contact from another Budget designated builder, who wanted to initiate the same process as before. After some clarification we subsequently learned the second builder was being asked to do a “desk top assessment and quote” based on what we presume is the scope of works produced by the first builder.

We have not seen the scope of works, despite requesting one.

We are now at day 78 since the accident. They have my $5000 excess payment and I am out of pocket a further $660 for emergency repairs to make safe the area, pending attendance by Budget Direct.

Frequent phone calls to Budget Direct receive the same response. “They are waiting for the builder to respond to a request for an amended scope of works”.

I have also contacted the builder directly for an update, and they say “waiting for approval from Budget Direct”

If you are contemplating taking out insurance with Budget Direct, think carefully. All insurance products are untested until you need them. Forget the TV advertising!
It’s a myth.

Our saga is ongoing. I intend to publicise our progress for the benefit of the unwary.

I purchased a house insurance from Budget Direct get service and I had a lot of laughs with the guy who served me.
I spent 2 weeks looking for a good price product and BD fit the bill.
Very happy so far.

A customer of budgetdirect went into the back of me, they admitted liability but refuse to get our car fixed. Whenever you call you're on hold or transferred among teams and they say they'll get back to you but never do. Claim #118524163

The customer service is very poor
They don't seem to know what they are doing
I have made my claim online and paid the excess.
But after a couple of days they called me and said that I am " NOT at fault " for the accident.
So was refunded the full amount.
Then I started to receive the same message saying that I have yet to pay the excess
So, i called the insurance about this and the reason was ridiculous...!!!!!!!
Then I suddenly received an email claiming i am %100 at fault with no clear explanation as to why this decision was decided..
Seemingly, the lady on call took the matter personally and was very unprofessional.
And till now (2 months later) we havent heard any updates and still dont have the car repaired.
do NOT sign up with budget direct.
I wish there was an option to put 0 stars for this review and the experience with them overall. 🤦‍♀️🤦‍♀️🤦‍♀️

Website pretty easy to use. Much cheaper than other options.

We had car insurance with Budget Direct, and after being involved in an accident, the experience has been extremely frustrating. It has now been almost two months, and the issue is still not resolved.

Throughout this time, we have received repeated calls with vague updates such as “we will check the case” or “we will assess the car,” but no real progress has been made. The process has felt disorganised and unprofessional.

After the accident, we were not even informed where the car had been taken. We had to find out ourselves and then contact the insurance company to provide them with that information. When we contacted the repairer multiple times, they told us—even after 2, 5, and 6 weeks—that the insurer had not contacted them. This is the main reason the car has still not been repaired.

The car was a standard vehicle, yet the handling of this case has been extremely slow and poorly managed. Even when trying to make a complaint, we only received generic responses such as “good news, we will check your car soon,” which was sent after one month with no actual action taken.

Now, after two months, the car is still at the mechanic and we are left without a solution. This level of service is unacceptable, and based on this experience, I would not recommend this insurance company to others. Please if you dont want to stay 2 months without car after any incident dont get budget direct. This is the worst company for car insurance..