Brown Paper Packages Reviews 

218
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Excellent help when I needed assistance with delivery date. Great choice of gifts to put in package.

Rated 5 out of 5 stars

Lovely business and even lovelier owner. I have arranged Brown Paper Packages for my colleagues twice now. The first time (which was a while ago) we had a few issues with the courier which was easily... See more

Rated 5 out of 5 stars

I ordered a Build a Box for my sister’s birthday and was really impressed with the excellent service I received. The company kept me updated on the progress of my order and were very responsive to my... See more

Company replied

Rated 5 out of 5 stars

We have used Brown Paper Packages several times and have always been very happy with the choice and quality of the products. Helen did an incredible job of pulling together a very last minute order... See more

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4.7

Excellent

TrustScore 4.5 out of 5

218 reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(218)

16 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome stuff team

Awesome stuff team! Very happy receiver and quick turnaround. Thank you!!

6 June 2021
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Reply from Brown Paper Packages

Its our pleasure to serve Alex. Glad to hear the package went down well!

Rated 5 out of 5 stars

Good website, communication and shipping

Website was easy to use even on my phone. Good communication of my order via email of the confirmation and invoice and the shipping was as expected and came when it said it would.

2 June 2021
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Reply from Brown Paper Packages

Great to hear Victoria. Glad you had a positive experience with our site & we look forward to welcome you back soon..

Rated 5 out of 5 stars

Very helpful staff who went above and…

Very helpful staff who went above and beyond to assist me with the gift. The products are ethical and that was very important to me.

18 May 2021
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Reply from Brown Paper Packages

Thankyou Nigel & Katie. We're more than happy to assist. Our experience with International deliveries has meant we can advise to the best of our understanding on customs requirements, so I'm glad we were successful for you on this occasion.

Rated 5 out of 5 stars

Efficient service

Efficient service, delivered on time & helpful regarding my request to add a card option which wasn’t listed with the unicorn package. My niece was very happy with her present - thank you

15 May 2021
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Reply from Brown Paper Packages

Lovely to hear Carlotta. We continue to add more options to our Kids range to make it more appealing to more ages, so super happy to hear your package went down well.

Rated 5 out of 5 stars

Wonderful experience for corporate order

Helen and team have helped organise a rather large shipment of boxes to our team at work to lift people's spirits. Helen was a pleasure to work with, responsive and attentive to our needs - and very patient with us when things took a while (because of us!). We customised the boxes and could pick each item inside individually.

Delivery was brilliant as well, 95% of the shipment making it to the 60+ recipients the next day after shipping! For those not delivered on the first day it got delivered the day after - and Dan messaged me to make sure I could track the last few packages.

Overall I'm very happy with Helen and team with the whole process from start to finish. Very grateful and day made for 60+ people. Amazing work and thank you! Will definitely recommend them to anyone.

14 May 2021
Unprompted review
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Reply from Brown Paper Packages

Thanks Polina. It was a pleasure to work with you and deliver our packages to your employees

Rated 5 out of 5 stars

Brilliant efficient customer service…

Brilliant efficient customer service and support when I accidentally paid for the wrong delivery. Perfectly packaged box and delivered in a wonderful condition. Would definitely recommend to anyone thinking of buying a gift for someone.

11 May 2021
Rated 5 out of 5 stars

The package was absolutely lovely and…

The package was absolutely lovely and well received! They were also so helpful with queries i had about delivery dates and got back to me really quickly! Thanks a million :)

12 April 2021
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Reply from Brown Paper Packages

Thanks Conor. Whereas we can't fulfill every request, we do try & provide the best service possible so happy you were pleased with your experience with us.. hope to see you again soon!

Rated 5 out of 5 stars

Thanks for making my mum smile!

My mother recieved her package in tune for her birthday. It was wrapped with love and made her smile!!! Thank you

11 April 2021
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Reply from Brown Paper Packages

Thanks Nikola. Glad your package made it to Northern Ireland in time & that the package went down well.

Rated 5 out of 5 stars

Packaged wonderfully

Packaged wonderfully, they literally hand wrote the note I had in the package, really wonderful. I brought my partner a grieving gift set and he was so overwhelmed with it, absolutely perfect

11 April 2021
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Reply from Brown Paper Packages

Thanks Lorna. We actually have some ex-teachers writing the notes at our packing office, so hopefully the handwriting & spelling was perfect! We're glad it brought some comfort at a what i'm sure is a difficult time..

Rated 5 out of 5 stars

Great service

Great service. I bought for a friend and she loved it so much.

9 April 2021
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Reply from Brown Paper Packages

Thanks Vicky. Glad your friend enjoyed her gift package!

Rated 5 out of 5 stars

Fast

Fast, effective service, would highly recommend this company.🙂
One small item was missing from my order and I contacted BPP and they immediately sent the item and also included a bar of salted caramel chocolate which was a lovely little unexpected treat.
Thank you BPP😃

8 April 2021
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Reply from Brown Paper Packages

Thankyou Lynenette. Pleasure serving you from the other side of the world!

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