Broadbench Reviews 

503
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, knowledgeable, and genuinely supportive, making interactions pleasant and stress-free. People frequently highlight the exceptional service, noting the efficiency, clear communication, and personalized approach that simplifies complex processes. Many consumers appreciate how the company helps them secure optimal products, such as mortgages and insurance, often finding deals that others could not. Reviewers consistently feel well-supported and confident in their choices, highlighting the company's commitment to understanding individual needs and providing first-class advice.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Service

Users describe positive interactions with service, consistently highlighting the professional, knowledgeable,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the professionalism and helpfulness... See more

User experience

People report positive experiences with the user experience, often describing the process as enjoyable,... See more

Product

Customers consistently note positive experiences with product, often highlighting how their needs were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really friendly, warm & Neuro friendly approach. Tom explained things clearly and didn’t overwhelm me with information or try and force a specific type of policy. His approach was large facto... See more

Company replied

Rated 5 out of 5 stars

Mike and his team are just amazing. Extremely professional and very prompt. What I appreciate the most is that they aren’t out to just close a sale - they carefully understood our requirements , wer... See more

Company replied

Rated 5 out of 5 stars

Tom talked us through the process from start to finish, explained it all keeping us informed throughout with the various options available. He then took charge of sorting all employees individually.... See more

Company replied

Rated 5 out of 5 stars

Recently arranged Life Insurance & Critical Illness insurance with Tom. Tom talked through the various options and benefits of both policies which are ideal for me as i am self employed. He arranged c... See more

Company replied


Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Financial Consultant
  4. Mortgage Broker

Written by the company

Broadbench is regulated by the Financial Conduct Authority (FCA) and offers expert and impartial Financial Advice for Business Owners, Professionals and Contractors. With a focus on understanding you and your circumstances, Broadbench continues to innovate and enhance its service. By maintaining excellent relationships with its customers and the best lenders and insurers in the market, we continuously strive to make financial advice more seamless and accessible for the independent professionals most mortgage and insurance companies ignore.


Contact info

5.0

Excellent

TrustScore 5 out of 5

503 reviews

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5.0

All reviews

(503)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding Customer Service

Thomas provided an excellent, tailored and personal package that exactly met my needs. His professional and personable approach was key to me having trust in his recommendations, meaning i didn't have to 'compare the market' at all! Well done to the Broadbench team.

12 December 2025
Unprompted review
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Reply from Broadbench

Many thanks, Mr & Mrs Williams, for leaving us such a lovely review ;) It means a great deal to our team.

Rated 5 out of 5 stars

Very helpful and efficient

Very helpful, open and efficient. Clear explanation of insurance options through business. Would recommend highly.

6 January 2026
Unprompted review
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Reply from Broadbench

Many thanks, Jeremy! We really appreciate your taking the time to leave us a review :)

Rated 5 out of 5 stars

Fantastic experience from Broadbench…

Fantastic experience from Broadbench and highly recommended.

Mike made the process simple, easy to understand and personable.
He had great attention to detail and always made sure I was aware at every step of the process.

22 October 2025
Unprompted review
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Reply from Broadbench

Many thanks, Refique. We really appreciate your review and I'm sure Mike will be thrilled.

Rated 5 out of 5 stars

Great service & great price

Very good and attentive service! They were very helpful and present every step of the way, and the price was great too. They got us a mortgage deal that otherwise would have been impossible to get with any high street banks. Highly recommend!

9 November 2025
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Reply from Broadbench

Many thanks for taking the time to review our service. This is great feedback!

Rated 5 out of 5 stars

Very helpful team and happy to work via…

Very helpful team and happy to work via email which is very helpful for a small business owner with little time during working hours!

1 December 2025
Unprompted review
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Reply from Broadbench

Many thanks for taking the time to review our service. It really is appreciated!

Rated 5 out of 5 stars

Great experience with Tom and Emily

Great experience with Tom and Emily, very easy to go through information, everything is there to help you make an informed decision. Would recommend to others.

18 November 2025
Unprompted review
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Reply from Broadbench

Thank you, Chris. This is fantastic feedback! I'll pass it on to Tom & Emily :)

Rated 5 out of 5 stars

Great Staff & Support

Tom and Emily and their team were really lovely to work with. I feel confident I got a good deal on my business life insurance.

1 December 2025
Unprompted review
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Reply from Broadbench

Many thanks, Angie. We really appreciate your review.

Rated 5 out of 5 stars

Very pleasant

Mike and Jess were both very pleasant to deal with and highly attentive. They explained what I needed thoroughly as a layperson and had it organised for me quickly and efficiently. Definitely will recommend their services to anyone who needs similar products.

28 November 2025
Unprompted review
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Reply from Broadbench

This is great to hear! Thank you so much for reviewing our service.

Rated 5 out of 5 stars

The staff are always pleasant

The staff are always pleasant, knowledgeable and attentive. Makes dealing with them very easy.

Every query I've had has been answered and not once have any of these questions treated as a silly request.

Would recommend.

25 November 2025
Unprompted review
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Reply from Broadbench

Many thanks for reviewing us, really glad our team was able to assist you :)

Rated 5 out of 5 stars

Excellent service and advice

Excellent service and advice. I would recommend Broadbench services to any other freelancers or contractors.

27 October 2025
Unprompted review
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Reply from Broadbench

Many thanks, Stephen, for your lovely feedback.

Rated 5 out of 5 stars

Jordan and Joanne - 10/10 service!

Absolutely amazing service from both Jordan and Joanne. From the start and to the end, the communication and level of service has been nothing but fantastic. Everything was dealt with and all questions answered and explained properly. Would definitely recommend to anyone and everyone! Thank you for providing a service that many other brokers have failed to do!

23 October 2025
Unprompted review
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Reply from Broadbench

Thank you, Mohammed, for leaving this amazing review. I've passed this on to Jordan & Joanne, and they're thrilled!

Rated 5 out of 5 stars

Family Financial Planning

This is the third time we’ve used Tom and his team to manage our personal finances. Firstly, through recommendation, for a mortgage and then life and critical illness insurance. The third and most recent time to review the latter after two years, saving us more money. It has been a thoroughly pleasant experience. The team are very personable and easy to get on with. Each time I have dealt with someone different and the transfer has been seamless - they invest in getting to know the client. I can honestly say each time I have ‘walked away’ totally satisfied that I have got the best product at the best price for our circumstances. Thanks Broadbench.

8 October 2025
Unprompted review
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Reply from Broadbench

Many thanks for taking the time to review. This is fantastic feedback and will mean the world to Tom & the team :)

Rated 5 out of 5 stars

Enabled Contractor To Get Large Mortgage

Jordan & Joanne have been absolutely amazing with getting me my mortgage. As a contract worker, I was really struggling to get a mortgage on my house following my separation. Jordan got me the exact mortgage I needed, enabling me to buy my ex out so that my kids & I could stay in our home. I'm so grateful.

The team have stayed in touch, constantly reviewing rates to ensure I have the lowest rate. Will be coming back to you again in a few years for my remortgage!!

13 October 2025
Unprompted review
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Reply from Broadbench

This is terrific feedback, Alex. It'll mean so much to Jordan & Jo! Thank you.

Rated 5 out of 5 stars

We used Broadbench to provide our company insurance needs

We used Broadbench to provide our entire team with key insurances. They quickly identified the best products for our needs via a whole market search and the process to onboard and administer our options was super efficient. Everyone we dealt with couldn't do enough to help us. I have no hesitation in recommending them.

18 September 2025
Unprompted review
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Reply from Broadbench

Many thanks, Rich. We really appreciate your review, and we're so glad that our team provided a great service :)

Rated 5 out of 5 stars

Great service for contractors

Jordan was really helpful in helping us find a competitive mortgage. As a recent contractor I was struggling to find a suitable lender. Jordan was able to find a number of options that gave us choice and the team were helpful in navigating the whole process. Thank you

3 October 2025
Unprompted review
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Reply from Broadbench

Thank you, Chris, for this great review. Really glad that Jordan was able to help :)

Rated 5 out of 5 stars

Excellent for contractors seeking a mortgage

Really happy with the service provided by Jordan Tomlinson. We needed a mortgage and as a contractor I had to seek specialist advice - Broadbench were excellent, the whole process has been seamless and the product is also very competitive

16 September 2025
Unprompted review
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Reply from Broadbench

Many thanks for this review, I'll pass your feedback to Jordan :)

Rated 5 out of 5 stars

I'm very happy with the service I…

I'm very happy with the service I received from Broadbench Ltd. I am a director of my own small business; I was looking health and life cover , but didn't know where to begin. I needed clear, trustworthy advice—and that's exactly what I got. I never felt pressured at any point; on the contrary, I was always given the relevant information to make my own informed choices. The team was professional, approachable, and genuinely supportive throughout. I've now taken out various forms of cover with confidence, knowing they were tailored to my needs. Happy to recommend.

8 September 2025
Unprompted review
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Reply from Broadbench

Many thanks, Rob, what a lovely review! So glad we were able to support you and find the right solutions for your needs.

Rated 5 out of 5 stars

Great service

Tom and Emily were really friendly and helpful. Communication was great, they made sure that we understood everything and we're flexible. They were a pleasure to deal with.

9 September 2025
Unprompted review
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Reply from Broadbench

This is great to hear, thank you, Alice!

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