Broadbench Reviews 

503
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and genuinely supportive and friendly approach. The service is frequently highlighted as excellent, with many people appreciating the personalized attention and efficient process that makes the experience smooth and stress-free. Reviewers note that the team excels at understanding individual requirements, providing clear and tailored advice without any pressure. This expertise ensures customers secure optimal products and deals, often surpassing the offerings of other providers and leading to long-term satisfaction.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, knowledge, and... See more

Service

Clients share positive opinions on service, consistently describing it as great, professional, and amazing... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the professionalism and... See more

User experience

People report positive experiences with the user experience, describing the process as enjoyable, smooth, and... See more

Product

Customers report positive experiences with the product, highlighting that the company takes time to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mike and his team are just amazing. Extremely professional and very prompt. What I appreciate the most is that they aren’t out to just close a sale - they carefully understood our requirements , wer... See more

Company replied

Rated 5 out of 5 stars

Really friendly, warm & Neuro friendly approach. Tom explained things clearly and didn’t overwhelm me with information or try and force a specific type of policy. His approach was large facto... See more

Company replied

Rated 5 out of 5 stars

Tom talked us through the process from start to finish, explained it all keeping us informed throughout with the various options available. He then took charge of sorting all employees individually.... See more

Company replied

Rated 5 out of 5 stars

Amazing professional experience. I recently started working as consultant and wanted cover my risks. I contacted Broadbench and the response was swift. I worked with Mike who is knowledgeable and help... See more

Company replied


Company details

  1. Insurance Broker
  2. Business Insurance Company
  3. Financial Consultant
  4. Mortgage Broker

Written by the company

Broadbench is regulated by the Financial Conduct Authority (FCA) and offers expert and impartial Financial Advice for Business Owners, Professionals and Contractors. With a focus on understanding you and your circumstances, Broadbench continues to innovate and enhance its service. By maintaining excellent relationships with its customers and the best lenders and insurers in the market, we continuously strive to make financial advice more seamless and accessible for the independent professionals most mortgage and insurance companies ignore.


Contact info

5.0

Excellent

TrustScore 5 out of 5

503 reviews

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5.0

All reviews

(503)

68 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Spoke with Mike

Spoke with Mike, great guy, great service. Would highly recommend!

13 March 2026
Unprompted review
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Reply from Broadbench

Many thanks, Jon, for reviewing our service. I'll pass this on to Mike & our team :)

Rated 5 out of 5 stars

Joanne and Jordan have been amazing…

Joanne and Jordan have been amazing throughout the lifecycle of my mortgage, from each fixed rate lock in term, to remortgaging, their attention to detail and helpfulness was gone far and beyond what i could have asked for

13 March 2026
Unprompted review
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Reply from Broadbench

Many thanks, Robert. Jordan & Jo will be thrilled with your feedback.

Rated 5 out of 5 stars

Tom and Broadbench - life insurance expertise on call

Tom and Broadbench have been advising me on life insurance for several years with changing circumstances due to company ownership and levels of cover.
Throughout, Tom has been professional in knowledge, timeliness and understanding of my and my family’s needs to find the optimum insurance provider. After selecting an insurance provider, Tom’s been great in doing the paperwork and necessary arrangements - smooth and speedy.
Do give Tom a call if you’re looking for a good life insurance policy.

2 March 2026
Unprompted review
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Reply from Broadbench

Thank you, Douglas. Tom will be thrilled with this feedback!

Rated 5 out of 5 stars

Smooth and easy process

Easy, smooth process to get protection in place. Great support throughout from Mike and Jess.

4 March 2026
Unprompted review
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Reply from Broadbench

Many thanks, Joe. Really glad you had a great experience :)

Rated 5 out of 5 stars

Highly recommended

Amazing service, superb outcomes, great value for money, couldnt recommend highly enough!

28 February 2026
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Reply from Broadbench

Many thanks, Gareth! This is great feedback to receive. Thank you.

Rated 5 out of 5 stars

Exceptional Service from Broadbench – Jordan Tomlinson and Joanne Kirk Were Outstanding

I had an excellent experience with Broadbench Ltd and would highly recommend them to anyone looking for professional, knowledgeable, and proactive mortgage advisers.

Jordan Tomlinson and Joanne Kirk were exceptional throughout my mortgage product transfer and Help to Buy redemption process. From the very beginning, they were organised, responsive, and completely on top of every detail. Communication was consistently clear, timely, and reassuring, which made a complex process feel far more manageable.

Jordan was confident, knowledgeable, and always willing to go the extra mile to keep things progressing. He explained each stage clearly and ensured I always understood what was happening, which gave me real confidence throughout.

Joanne was incredibly thorough and detail-oriented. Her organisation and professionalism truly stood out! Nothing was overlooked, and everything was handled with care and precision. It was clear that she takes genuine pride in her work.

My case did encounter errors and delays on the lender’s side, and at times the process felt exhausting and stressful. However, not once did Jordan or Joanne stop chasing, following up, and pushing things forward on my behalf. Their persistence, dedication, and genuine commitment to their client made all the difference.

For my next remortgage, I will absolutely be using Broadbench again, and I will confidently recommend them to friends and family for years to come.

If you’re looking for advisers who are professional, responsive, and truly committed to achieving the best outcome for their clients, I would strongly recommend Broadbench and especially Jordan Tomlinson and Joanne Kirk.

- Semkou Rashidi

25 February 2026
Unprompted review
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Reply from Broadbench

Many thanks, Semkou. This is a wonderful review - I've shared your fantastic feedback with Jordan, Jo and our team.

Rated 5 out of 5 stars

Highly Recommended!

Fantastic service from all the Team at Broadbench. They took time to understand our needs and worked hard to find the right products. Thank you!

25 February 2026
Unprompted review
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Reply from Broadbench

Many thanks, Chris. We really appreciate your taking the time to review our service :)

Rated 5 out of 5 stars

Quality advice and excellent service

Having used Broadbench a number of times now, I am always impressed with the quality of advice and the excellent service received. Tom and the team are great, providing all the details and explaining things clearly before delivering the appropriate products for my needs.

4 February 2026
Unprompted review
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Reply from Broadbench

Many thanks, Darren. This is wonderful feedback.

Rated 5 out of 5 stars

5 Star advice and service

I have been with the guys for a number of years and always rate the knowledge and guidance above all else. Mike has managed to untangle some very poor financial advice we had been given by a previous advisor and managed to get us back to where we needed. With the support of Jess who is invaluable to their team.

Thanks for your ongoing support. Fantastic as ever. Strongly recommend you to anyone.

16 January 2026
Unprompted review
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Reply from Broadbench

Hi Phil, thank you so much for leaving us a review. I'm thrilled we were able to untangle your protection and find the right solution to meet your needs. I'll pass this on to Mike & Jess :)

Rated 5 out of 5 stars

Quick service

Quick service, no question is too small to answer.
Very friendly deal with.

27 January 2026
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Reply from Broadbench

Many thanks for leaving us a review. Much appreciated.

Rated 5 out of 5 stars

Six years... wouldn't dream of using anyone else

I've been a client at Broadbench for over 6 years now and have always been impressed with their professional service and impeccable support.
One thing that strikes me, aside from the professionalism is the friendliness and energy of all the agents I've had the pleasure of speaking with.

26 January 2026
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Reply from Broadbench

Thank you so much, Vaschil. This is such lovely feedback! :)

Rated 5 out of 5 stars

I highly recommend them

I have been with Broadbench a few years now and I have Life Assurance, Critical Illness Insurance, both expensed through my Ltd company, plus they arranged my re-mortgage 5 years ago.
Every time Tom and Emily have sought to reduce my costs and have been supremely caring and careful to meet my needs.

They are a high Recommend from me…. (and over the last 38 years I have dealt with lots of insurance brokers and insurance companies).

22 January 2026
Unprompted review
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Reply from Broadbench

Many thanks, Yannis. We really appreciate you taking the time to review our service. I'll pass your feedback to Tom & Emily :)

Rated 5 out of 5 stars

Rates checked and re-checked. Best rate locked in!

Emily and Tom were fantastic. They went above and beyond to secure the best possible rate, regularly checking and re-checking offers and locking in the most competitive re-mortgage deal at exactly the right time. Their advice was invaluable throughout the process, and I’d highly recommend Broadbench to anyone looking for expert and trustworthy advice.

19 January 2026
Unprompted review
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Reply from Broadbench

This is fantastic to hear, Artur! I'll pass your feedback on to Tom & our team :)

Rated 5 out of 5 stars

Recently arranged Life Insurance &…

Recently arranged Life Insurance & Critical Illness insurance with Tom. Tom talked through the various options and benefits of both policies which are ideal for me as i am self employed. He arranged comprehensive cover for very reasonable prices which is great for peace of mind. He also dealt with everything from start to finish which saved me a lot of time.

19 January 2026
Unprompted review
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Reply from Broadbench

Thank you, Lee. We really appreciate your taking the time to review our service. I'll pass your feedback to Tom & the team!

Rated 5 out of 5 stars

Outstanding Support from Tom at Broadbench

I had a great experience working with Tom at Broadbench. He was excellent in helping me secure the right insurance policy and took the time to fully understand my needs.

As a founder and director of Broadbench, Tom works directly with his clients, which really shows in the level of care and professionalism he brings. He is knowledgeable, approachable, and leads a strong team that made the whole process smooth and stress free.

I really appreciate all the hard work and support. Thank you again, Tom.

13 January 2026
Unprompted review
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Reply from Broadbench

Many thanks, Asfan. This is a wonderful review, Tom, and our team is thrilled we were able to support you.

Rated 5 out of 5 stars

Tom and the team are brilliant

Tom and the team are brilliant. Super clear and informative about what would work best for us as a family. Very easy and pleasurable to deal with. I would highly recommend anyone reading this thinking about working with Tom and Broadbench. You will be in very safe hands.

16 January 2026
Unprompted review
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Reply from Broadbench

Many thanks Edd, such a lovely review :)

Rated 5 out of 5 stars

I don’t know much out insurances but…

I don’t know much out insurances but Tom and the team made the process very easy from start to finish. It was clear, straight forward, and saved us money on our premiums - I’ve already recommended Tom and the team and will continue to do so, thanks again!

14 January 2026
Unprompted review
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Reply from Broadbench

This is fantastic to hear, Loz! I'm so glad Tom and our team assisted you and made the process easy.

Rated 5 out of 5 stars

Mike and Jess had great experience to…

Mike and Jess had great experience to guide me through the most appropriate cover for my business needs.

12 January 2026
Unprompted review
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Reply from Broadbench

This is terrific to hear, James. I'm so glad we were able to meet your needs. I'll pass your feedback to Mike & Jess.

Rated 5 out of 5 stars

Broad bench Mortgage Renewal

I’ve used Broadbench for both my mortgage as well as life insurance for over 7 years. Tom and his team have been incredibly well informed, conscientious and professional.

I have no hesitation in recommending them and will continue to use them in the future.

19 December 2025
Unprompted review
Broadbench logo

Reply from Broadbench

Many thanks, Ahmad. Tom will be thrilled with your feedback :)

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