Brilliance.comReviews 

4,654
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 775 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the exceptional quality of their products, especially rings and diamonds. Customers consistently highlight the outstanding customer service, noting helpful and knowledgeable staff who provide excellent communication throughout the ordering process. Many reviewers were impressed with the competitive pricing, often finding beautiful items at a fraction of the cost compared to other vendors, making luxury affordable. The ordering and shipping processes are frequently described as easy, fast, and efficient, with products arriving as expected or even earlier. However, some customers also noted issues with product quality control, specifically mentioning defective backings for earrings and stones that did not meet expected standards. A few other people also felt that communication from customer care managers could be inconsistent, leading to frustration when resolving issues.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the exceptional... See more

Quality

People report positive experiences with quality, with many reviewers praising the exceptional quality of... See more

Customer service

Users describe positive interactions with customer service, highlighting that the support was great,... See more

Price

Customers consistently note positive experiences with price, often highlighting great pricing without... See more

Order

Customers had positive experiences with the ordering process, finding it easy to choose and customize items,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was assisted by Janet Chauhan when I was looking to replace my lost engagement ring. My partner purchased my beautiful ring from Brilliance last year and I unfortunately lost it last week. I was dev... See more

Rated 5 out of 5 stars

Brilliance made my shopping experience so easy and simple. I was looking to upgrade my wife’s wedding ring set. Navigating Brilliance website was very simple from picking the band to choosing a stone... See more

Rated 5 out of 5 stars

Designed fiancé’s wedding ring and trusted that it would look amazing when it arrived, and I now don’t know why everyone doesn’t do it this way. She was incredibly happy with the look and fit, and I w... See more

Company replied

Rated 5 out of 5 stars

Worked with Tom on a necklace for my daughter and her wedding. Tom did a great job offering a fair price and getting me comfortable with a company new to me. Always a concern when making a significant... See more


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Jewelry Designer

About Brilliance.com

Written by the company

Engagement rings, wedding rings, diamonds, loose diamonds and diamond jewelry online at Brilliance. Exceptional quality, selection and pricing. Specialties:
Women's & Men's Engagement Rings

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(4,654)

703 reviews in the last 12 months

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Rated 5 out of 5 stars

Great company

I had such a great experience with Brilliance. They answered all my questions and had a great selection to choose from. I was able to find the perfect stone for my fiancé’s engagement ring. Would highly recommend!

13 February 2026
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

Hi Noah! We're thrilled to hear that you found the perfect ring with us! Thank you for your kind words and recommendation.

Rated 5 out of 5 stars

Great options

Great options, shipping on time and the ring was in excellent condition.

2 February 2026
Unprompted review
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Reply from Brilliance.com

Thank you for taking the time to provide us with your valuable feedback, Andrew. We are always excited to serve you!

Rated 5 out of 5 stars

i got the most beautiful bracelet

i got the most beautiful bracelet ! it’s very nice and the price was very reasonable . My girlfriend loves it!

1 April 2026
Unprompted review
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Reply from Brilliance.com

Thank you so much for sharing your experience with us. Looking forward to serve you again!

Rated 5 out of 5 stars

The Brilliance team is amazing

The Brilliance team is amazing! From the creation all the way to it arriving at my doorstep. She loves the ring and keeps showing it off! I highly recommend.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful diamonds, at first unsure but we love the diamond

The ordering experience was easy. My girlfriend picked the diamond she wanted. A rare champagne diamond. At first we were worried that the diamond might not look the way we expected. The delivery of the diamond also was a bit unclear, we were told it would take a few weeks, and there weren’t really clear updates, but my girlfriend called to check on the diamond and a few days later it arrived and it was perfect and she absolutely loves it.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful ring!!

My fiancée loves the ring so much. It’s so beautiful. I was looking for a ring for a while but here you get your best money worth. Shipping was so fast!

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing!

Brilliance is a fantastic company to buy from. Super transparent about everything. Tons of options. My fiancé is constantly getting complimented for her ring. They even were able to rush shipping to make sure it arrived before the planned proposal. Could not have been a better experience!

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful product

Beautiful product. Shipping was as stated and there was great personalized communication at each step.

25 December 2025
Unprompted review
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Reply from Brilliance.com

We truly appreciate your feedback, Bob. We are always happy to serve you!

Rated 5 out of 5 stars

Great experience from beginning to end

Great experience from beginning to end. Clear communication, helpful support, and wonderful product.

1 December 2025
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

Hi Adam! We really appreciate your wonderful feedback. We can't wait to serve you again in the future!

Rated 5 out of 5 stars

Amazing!

Brilliance deliver exactly what I ask for! The ring was so easy to design with many options to choose from. The ring looks amazing! The customer service was very friendly and always updating me!

27 November 2025
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

Hi Steven! We are so happy to know that you had great buying experience with us. Thank you for choosing Brilliance!

Rated 5 out of 5 stars

Great and amazing quality

Great, I trust them so much and it turned out to be a great ring + my fiance loves it.

31 March 2026
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

Hi Nick! We really appreciate your wonderful feedback. We can't wait to serve you again in the future!

Rated 5 out of 5 stars

WOW!!!

WOW!!!! From start to finish Trevor gave great advice! The process is seamless. I must admit, at first I had my doubts about all the choices, but glad I listened. I would send in photos if I could! Thank you Brilliance team.

30 March 2026
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

Hi Laurie! We are so happy to know that you had great buying experience with us. Thank you for choosing Brilliance!

Rated 5 out of 5 stars

Great customer service

Great customer service! Fast response and delivery, my fiancé loves her ring

27 November 2025
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

Hi Tom! We're absolutely delighted to hear how much your fiancé loves the ring. We can't wait to assist you again with your future jewelry needs!

Rated 5 out of 5 stars

I can’t say enough about the company

I can’t say enough about the company. Then only did they take the time to really walk me through the process and create an amazing engagement ring, but at 10000% made my fiancé’s day. Couldn’t have asked for a better team to work with an amazing prices. Highly recommend and will use multiple times.

26 November 2025
Unprompted review
Brilliance.com logo

Reply from Brilliance.com

Thank you for your kind words, Bren. Your feedback is truly appreciated!

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