Brilliance.com Reviews 

Brilliance is a fantastic company to buy from. Super transparent about everything. Tons of options. My fiancé is constantly getting complimented for her ring. They even were able to rush shipping to make sure it arrived before the planned proposal. Could not have been a better experience!

Beautiful product. Shipping was as stated and there was great personalized communication at each step.

Great experience from beginning to end. Clear communication, helpful support, and wonderful product.

Brilliance deliver exactly what I ask for! The ring was so easy to design with many options to choose from. The ring looks amazing! The customer service was very friendly and always updating me!

Great, I trust them so much and it turned out to be a great ring + my fiance loves it.

From customer service to the price and all in between I couldn’t be happier

WOW!!!! From start to finish Trevor gave great advice! The process is seamless. I must admit, at first I had my doubts about all the choices, but glad I listened. I would send in photos if I could! Thank you Brilliance team.

Great customer service! Fast response and delivery, my fiancé loves her ring

I ordered a loose diamond and it came in fast and I had no problem with tracking or the delivery.

Excellent customer service and support. Beautiful, quality jewelry.

They were very responsive and helpful. I was on a time crunch and they help expedite my order.

Great product and support

I can’t say enough about the company. Then only did they take the time to really walk me through the process and create an amazing engagement ring, but at 10000% made my fiancé’s day. Couldn’t have asked for a better team to work with an amazing prices. Highly recommend and will use multiple times.

My ring is beautiful! Looks way more expensive than what was paid. The packaging was beautiful. The shipping was great. And customer service was wonderful.

Great ring. Exceeded expectations!

Great purchasing experience, and the product was perfect. The customer support was also very responsive and up front with any concerns.

Working with Ariel was a great experience. She was extremely helpful and attentive. She answered all of my questions and concerns, sent an additional tweezer video of the diamond I ended up buying, and replied to my emails within minutes. I just ordered the diamond today, so I will leave another review once I receive the diamond, but so far, everything has been fantastic, in large part thanks to Ariel. Highly recommend working with her!

EDIT: I received the diamond and everything went great. The diamond was perfect and the shipping team at Brilliance even worked with me on the shipping date so that I would be home when it arrived. I was definitely worried about making such a large purchase through an online dealer, but everything turned out great.

If you’re even considering buying a ring online, stop searching and go with Brilliance—specifically ask for Christopher Soto. I cannot say enough good things about our experience.

We originally had concerns with a diamond we purchased, and instead of shutting us down, Christopher and the team stepped up in a way that completely exceeded expectations. From day one, communication was constant, clear, and genuinely helpful. Christopher kept us updated throughout every step of the process and made sure we felt comfortable and informed the entire time.

Not only did they help us exchange the diamond, but they also worked with us to redesign and strengthen the setting exactly how we wanted it—down to the smallest details like lowering the stone, refining the prongs, and ensuring everything sat perfectly flush. They truly listened and executed.

The final result? Absolutely perfect. The new diamond is stunning—no windowing, no dark quadrants, just pure brilliance. And somehow, the quality of work we received was significantly better than what we previously paid a local jeweler… at nearly half the cost.

On top of that, the level of service was unreal. Flexible shipping, constant updates, fast turnaround, and a team that clearly cares about getting it right. Christopher in particular went above and beyond—always available, always responsive, and fully invested in making sure we were happy.

This was hands down one of the best customer service experiences I’ve ever had in any industry.

If you want incredible value, top-tier craftsmanship, and white-glove service, go with Brilliance and ask for Christopher Soto. You will not regret it.

Would 100% recommend Brilliance.com, purchasing and shipping was a breeze with constant updates about my shipment that gave me reassurance that my package would arrive safely