Brilliance.comReviews 

4,653
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 775 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the exceptional quality of their products, especially rings and diamonds. Customers consistently highlight the outstanding customer service, noting helpful and knowledgeable staff who provide excellent communication throughout the ordering process. Many reviewers were impressed with the competitive pricing, often finding beautiful items at a fraction of the cost compared to other vendors, making luxury affordable. The ordering and shipping processes are frequently described as easy, fast, and efficient, with products arriving as expected or even earlier. However, some customers also noted issues with product quality control, specifically mentioning defective backings for earrings and stones that did not meet expected standards. A few other people also felt that communication from customer care managers could be inconsistent, leading to frustration when resolving issues.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the exceptional... See more

Quality

People report positive experiences with quality, with many reviewers praising the exceptional quality of... See more

Customer service

Users describe positive interactions with customer service, highlighting that the support was great,... See more

Price

Customers consistently note positive experiences with price, often highlighting great pricing without... See more

Order

Customers had positive experiences with the ordering process, finding it easy to choose and customize items,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was assisted by Janet Chauhan when I was looking to replace my lost engagement ring. My partner purchased my beautiful ring from Brilliance last year and I unfortunately lost it last week. I was dev... See more

Rated 5 out of 5 stars

Brilliance made my shopping experience so easy and simple. I was looking to upgrade my wife’s wedding ring set. Navigating Brilliance website was very simple from picking the band to choosing a stone... See more

Rated 5 out of 5 stars

Designed fiancé’s wedding ring and trusted that it would look amazing when it arrived, and I now don’t know why everyone doesn’t do it this way. She was incredibly happy with the look and fit, and I w... See more

Company replied

Rated 5 out of 5 stars

Worked with Tom on a necklace for my daughter and her wedding. Tom did a great job offering a fair price and getting me comfortable with a company new to me. Always a concern when making a significant... See more


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Jewelry Designer

About Brilliance.com

Written by the company

Engagement rings, wedding rings, diamonds, loose diamonds and diamond jewelry online at Brilliance. Exceptional quality, selection and pricing. Specialties:
Women's & Men's Engagement Rings

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(4,653)

704 reviews in the last 12 months

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Rated 5 out of 5 stars

My first experience with Brilliance and…

My first experience with Brilliance and it was top notch! My diamond expert was extremely helpful and patient while deciding on the perfect diamond. The ring craftsmanship was excellent and turned out beautifully. My Fiancée absolutely loved it. I would not hesitate to recommend Brilliance for your engagement ring purchase!

5 January 2026
Unprompted review
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Reply from Brilliance.com

Thank you for your kind words, Robert. Your feedback is truly appreciated!

Rated 5 out of 5 stars

I had a great experience with…

I had a great experience with Brilliance. The customer service was great and helped me pick out the exact ring I was looking for.

10 February 2026
Unprompted review
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Reply from Brilliance.com

We truly appreciate your kind words, Jake! We are thrilled to hear that the ring exceeded your expectations. Thank you for choosing Brilliance!

Rated 5 out of 5 stars

Fantastic group and I was very…

Fantastic group and I was very impressed with the level of detail.
The Rings are beautiful and the presentation and shipping are top notch
I would like to give a special thanks to Johnathon for his service and support

19 May 2026
Unprompted review
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Reply from Brilliance.com

Your feedback makes us very happy, Gilbert! Thank you so much for being one of our amazing clients!

Rated 5 out of 5 stars

Everything was great order came fast…

Everything was great order came fast and it was easy to order. The ring is perfect

1 May 2026
Unprompted review
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Reply from Brilliance.com

Thank you for choosing our ring for such a special moment. We're delighted to know you love it!

Rated 5 out of 5 stars

They made everything so great and easy

They made everything so great and easy. Along with a very cost effective way to get a ring. It cut out a lot of the local jeweler fees and you get a high quality product with less costs.

27 February 2026
Unprompted review
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Reply from Brilliance.com

Thank you for taking the time to provide us with your valuable feedback, Jani. We are always excited to serve you!

Rated 5 out of 5 stars

In the age of everything online and AI…

In the age of everything online and AI chatbots, I was super happy to connect with a real customer service representative online: Scott. Not only did Scott answer my three specific questions, but he swayed me from ordering from a different only vendor by demonstrating excellent familiarity and knowledge of Brilliance's products. Even better -- Scott's recommendations yielded exactly what I was looking for -- and before tax, was nearly $800 cheaper than the other vendor's offering! I have a new favorite online jeweler. Thanks, Brilliance!

24 May 2026
Unprompted review
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Reply from Brilliance.com

We are so glad to know that you love our product and services. We can't wait to serve you again in the future!

Rated 5 out of 5 stars

Brilliant!

They were in touch from purchase to delivery. Bracelet looks fantastic and wife loves it. Would definitely buy from them again

1 March 2026
Unprompted review
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Reply from Brilliance.com

We are thrilled to have had the chance to provide you with the best product and your satisfaction is very important to us. Thank you for your trust and support, Enrique!

Rated 5 out of 5 stars

Excellent!

Everything was fast/simple! All jewelry was stunning! Loved that it comes with appraisal paperwork, diamond authentication paperwork, and ways to insure your jewelry!

16 February 2026
Unprompted review
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Reply from Brilliance.com

Hi Erik! We really appreciate your feedback. Thank you for your purchase! We can't wait to serve you again in the future!

Rated 5 out of 5 stars

Great company and great jewelry

The communication with the customer service team was excellent, responsive to every question and concerns, product arrival was within the expected timeframe and was beautiful beyond what I was hoping for, I constantly get compliments on my ring 💍😊

10 May 2026
Unprompted review
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Reply from Brilliance.com

Thank you for taking the time to provide us with your valuable feedback, Zella. We are always excited to serve you!

Rated 5 out of 5 stars

Amazing diamond with a seamless and…

Amazing diamond with a seamless and easy transaction process.

3 January 2026
Unprompted review
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Reply from Brilliance.com

We are happy to know that you had great buying experience with us. Thank you for choosing Brilliance!

Rated 5 out of 5 stars

Tom is the best

Tom made my experience very easy, was extremely supportive in answering questions and went above and beyond to help me with what I needed.

19 May 2026
Unprompted review
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Reply from Brilliance.com

Hi Matt! We really appreciate your wonderful feedback on our services. We can't wait to serve you again in the future!

Rated 5 out of 5 stars

Recommend

Brilliance has a great selection and prices were super competitive. Product was delivered on time and as expected.

3 February 2026
Unprompted review
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Reply from Brilliance.com

We are happy to know that you had great buying experience with us. Thank you for choosing Brilliance!

Rated 5 out of 5 stars

It was super easy to customize the ring…

It was super easy to customize the ring exactly how I wanted it. The ring was exactly as pictured and created. It arrived quickly and I didn't have any issues with customer service. Great ring, and a great overall experience!

19 February 2026
Unprompted review
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Reply from Brilliance.com

Hi Cody! We really appreciate your wonderful feedback on our services. We can't wait to serve you again in the future!

Rated 5 out of 5 stars

The Best Jewelry Store

I had sent in a design that I liked from a different jewelry store and Brilliance took all of the measurements, then created the exact ring with a better diamond for half of the price. After having the ring for a month or so, I decided the setting was not my favorite and wanted a more simple look. I contacted Brilliance and let them know I had engagement pictures coming up soon and was hoping to get the new ring back in time. Gwen reached out immediately to find out when the ring was needed back and was so helpful on sending me the instructions to return my diamond to be placed in the new setting. They send updates the whole time your ring is in the work shop. I could not recommend this place enough. They are fast at replying, so helpful, very knowledgeable, the customer service is seriously top notch and the jewelry is BEAUTIFUL!!!

15 May 2026
Unprompted review
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Reply from Brilliance.com

Thank you so much for your kind words and recommendation! We are very happy to hear that you had such a positive experience with Brilliance. Your support means the world to us!

Rated 5 out of 5 stars

Wonderful experience and great…

Wonderful experience and great communication with how long the process is and a step by step visual to see where I am at in the order.

28 November 2025
Unprompted review
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Reply from Brilliance.com

We are happy to know that you had great buying experience with us. Thank you for choosing Brilliance!

Rated 5 out of 5 stars

My engagement ring and wedding ring…

My engagement ring and wedding ring were from Brilliance. They are both incredibly beautiful and well made. The center stone of my engagement ring is over 3 carats, but it feels very secure in the 6 prong setting. I cannot recommend Brilliance enough!

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Super easy process and super…

Super easy process and super affordable. Ring turned out beautiful

10 February 2026
Unprompted review
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Reply from Brilliance.com

We are happy to know that you had great buying experience with us. Thank you for choosing Brilliance!

Rated 5 out of 5 stars

Incredible experience

The customer service was absolutely incredible and helpful. My diamond is BEAUTIFUL!

27 January 2026
Unprompted review
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Reply from Brilliance.com

We truly appreciate your feedback, Kristen. We are always happy to serve you!

Rated 5 out of 5 stars

Great customer service

I had a really nice experience buying myself a ring upgrade last year. I communicated with 2 different people via chat and email a they were both so helpful in answering my questions and getting me the best price available. The ring was gorgeous and exactly what I was looking for. I highly recommend Brilliance!

30 December 2025
Unprompted review
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Reply from Brilliance.com

Hi Lisa! We are happy to hear about your positive experience with us. Thank you so much for your trust and for recommending us to others!

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