Brighthouse Reviews 2,856

Long term customer, and found staff at Harlow store very friendly and helpful.

Sad to see your going out of business, and want to express best wishes to all at Harlow store, they became more than just staff in a shop, they became friends, who, took the time to check on me when I became ill, and always asked my partner how I was, whenever he came in to pay my account.

You will be missed.

Very disappointed with brighthouse insurance. I am customer around 2 years, i know this was mistake to take new tv there. On 25th april my tv was damaged, and I remember what probably i have insurance. I just submitted claim same day, and had a call from customer service team on monday. And they are lost my claim, and on 30 april i had conversation again. After that submitted claim again, had call on monday 4th may. Everything was fine, claim submitted. But now i had conversation with brightcare team, and he said what due to coronavirus restrictions he can’t tell me when someone can collect it, because 55inch tv is to big. And i am still paying for this tv and insurance weekly. I will change this review and rating when someone can let me know when it will be replaced. CF31 3DU Brighthouse customer service if read this review can find my account with this post code and my name

Doesn't deserve the one star, rubbish company got a washing machine it broke after 3 weeks left me paying for 2 months without fixing it the door wouldn't close, couldn't use it. Then the apparent brand new fridge freezer the fridge doesn't work i told them this they did nothing ive paid so much for it, it freezers my veg in the fridge so if i turn it down it's not even cold, waste of money I wished i got one off fb not worth the money at all

Absolutely disgusted with the way brighthouse have treated me in such a ignorant way. I have been their customer for nearly over a year and have purchased one product with them (cordless hoover). I made sure it was paid completely as I chose to pay the last three payments before my deadline which includes adding on insurance every week so if there was a problem with my Hoover I can get it repaired or replaced. This issue has been going on for over a month now as I put in the enquiry in March, I called up the repairs team and a engineer was sent out. I had put myself at risk letting an engineer come into my house when I’ve been isolating keeping safe. He stated straight away I should not carry on using this product as it sounds like it’s going to blow up and eventually could. Baring in mind I have a toddler, the engineer put in for a new motor replacement and the order was put in place as the motor has died out completely. I was told to wait up to two weeks for delivery (beginning of March). Then 2 and a half weeks later I receive a call off a bright house engineer stating he can not come to my property and put in my new motor as this was beginning of covid-19, I then said I was told it was a delivery and I don’t need help putting the hoover together, they said there’s nothing they can do and said they will be in touch (which they haven’t been). Another two weeks later I called, baring in mind I have been having to sweep for weeks as I have carpet throughout my whole house, they said they are looking into my situation and will get back in touch. They have said my claim is still open and will get in touch when the government guidelines tell them otherwise and haven’t heard nothing, I have enquired on multiple occasions and something needs to happen in to resolving this case.

been working there for a while, and the truth is the prices people have to pay are sky high, 2nd hand items you can easily find for like a £10 while bh was listing them for hundreds of pounds also most of the time broken, we were always fed bull like " teamwork" and " one team" but once their problems became unavoidable they left everyone stranded with no money or help, they own people thousnads of pounds. people out there have been working for a month with no pay left wondering how they gonna feed their familly. they knew what is happening but refused to let any emloyees know that they can prepare themselfs. most of us found out from sky news and the same they we got notified that we are getting terminated.

I was a customer to brighthouse for a long time now and in the past however before the administration my local store assured me that the sofa I was still paying for would be repaired I heard nothing from their chester store then my TV went still nothing . When I heard of the administration I called to speak to them about these said repairs a lady answered asked for my personal details and when I passed them I asked to know if I was talking to brighthouse she said no and wouldnt divulge who she worked for . To be fair I'm glad you have gone into administration . But I cannot and will not be paying anymore on my agreements a 200.00 sofa was 3000.00 ridiculous.

I will be seeking compensation also on a mis sold insurance scam which clearly has no standing .

Do your research before you buy. I paid over the odds, on a high apr rate. Even after I paid them back in full, I still owe an additional 20%

Update there claiming my review is not relating to them. Now I see how they get users to take down the negative ones.

Love it
Cat did a turde on sofa, couldn’t clean it off
They replaced for me
Nice one guys
Sorry you had to shut

I give 1 star because I bought 2.5 years ago nearly 700 £ leisure cooker .
This week broken I called the said its not have any insurance because this paid off.
I called engineer to repair HE WAS SHOCKED WHAT KIND OF JOB THEY DID WHEN THEY FIXED FOR ME.
HE SAID I WAS LUCKY Didn't have
ACCIDENT .
THE CABEL ON THE BAcK it's long and short not the same they did cowboy quick job .
The short cable it's not reached properly easy get fire .burn the oven. I played 65£ to te fix .

Shocking aftercare. Paid insurance plus bright care. 1st issue we have and are fobbed off. Cancelled my easy pay until they sort the issue. Told we were getting a replacement sent, waited 2 weeks, called again to be told it's been put on hold. Fair enough then, my payments are on hold now too. Never missed any payments in over a year. Disgusting customer service. Jokers. Honor your insurance or get nothing else from me.

Karma is all I can say bright House now in administration, feel for the staff, but this company had it coming good riddance.

Update to reply: yes I did contact you about my concerns I received money back for that. It's not a personal dig it's a dig at the bright House outfit itself

Brighthouse are praying on the working class. They charge over 69% APR and employ thugs in there stores to collect there weekly payments. This company stands for everything that is wrong in our capitalist society. In short they are no different to shilock of other evil loan shark.

Bright house are ignorant muppets!!

I have never had an account with them

I live in Sheffield yet keep getting texts regarding somebody called Scott Reeves, who lives in Southampton.

I have all his details as bright house jeep texting me them,I have called numerous times and spoke to the DIM customer service team who claim they cannot help me as I’m not on there system!
Even though my phone number is!!
It’s not rocket science they need to contact Scott Reeves and tell him to change his number!! The

Really good Service thay r very helpful Thay help me a lot wen I was in ther

Don't even go!!!! Way overpriced Apr is a joke for the items paying double then what there actually worth customer services don't listen when your struggling one week saved up for a new console got it from the shop took it back

U got to be reallyyyyyy desperate to go to these back passages

Very enoying wont leave people alone you agree monthly payment but yet want money weekly even though we agreed weekly we spoke to a.member of staff and the fault was on your end but the sound on tv keeps going
Of and picture keeps.going funny . We would not fall.behind on payments if original agreement was kept on your end not ours

Well for people who have bright care think before you buy it as sent ps4 pro in for repair they say we will replace it if it can't be fixed that's what has happened now aweek later still waiting so my advice is don't get bright care as they break down you never get what you pay for service not as it as on paper

Complete scam of a company who dont deliver items and still charge you for them and then harass you on a daily basis, this is by far the worst company I have ever dealt with and the shirley branch store manager dean is the rudest nastiest piece of work I've ever encountered who thinks hes all high and.mighty because he runs a brighthouse store 😂 blokes a complete tool who will talk to you like crap over the phone but cowers like a dog in person, his customer service skills truly are appalling and he seems to take pride in making his customers feel bad, please avoid this store at all costs