Brick Borrow Reviews 567

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 382 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the product, highlighting the opportunity to build various Lego sets without the need for storage or significant expense. The subscription model is highly praised for its value and the convenience it offers. People consistently commend the excellent customer service, noting quick responses, helpfulness, and a friendly approach. However, some customers also noted issues with missing pieces in their sets, which occasionally led to frustration. A few other people also felt that the availability of larger, more popular sets was limited, making it difficult to borrow them.

What people talk about most

Product

People report positive experiences with product. Customers appreciate the wide variety of Lego sets... See more

Subscription

Customers consistently note positive experiences with subscription. Many reviewers praise the concept,... See more

Price

Reviewers highlight ambiguous aspects of price. Many consumers find the service a much more affordable way to... See more

Service

Users describe positive interactions with service. Many customers praise the service as fantastic, excellent,... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as excellent, fantastic, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brick Borrow is incredible - our two boys get to choose and build new Lego sets then send them back and get new ones. It’s a never ending carousel of bricks! What takes it from an amazing idea to... See more

Company replied

Rated 5 out of 5 stars

If you love Lego this is the way forward. A fantastic idea, I have had hours and hours of enjoyment building some incredible sets. Excellent value for money especially if you like building Lego... See more

Rated 5 out of 5 stars

Fabulous customer service. In the chaos of everyday life, we forgot to cancel my wife's annual subscription that I bought her as a birthday present a couple of years ago. She dropped them an emai... See more

Company replied

Rated 5 out of 5 stars

Excellent company and service - been using for around a year, the concept is great as can do new Lego sets every month at a much cheaper price than buying them and without need to store once built. Ha... See more

Company replied


Company details

  1. Toy Library

Written by the company

Welcome to Brick Borrow - a sustainable monthly subscription service to borrow LEGO® at affordable prices.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

567 reviews

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Replied to 97% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Amazing

Amazing great to borrow then return especially if like me not much space to display lots of lego so brick borrow is fantastic

11 February 2026
Unprompted review
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Reply from Brick Borrow

Thank you so much - we’re really glad Brick Borrow is the perfect solution for building without needing the display space. Happy building, and we hope you enjoy your next set just as much.

Rated 5 out of 5 stars

Lovely company

The lego kit arrived quickly and all the pieces were there. It was a fun build to do.

11 February 2026
Unprompted review
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Reply from Brick Borrow

Thank you for your review Laura. We’re really pleased the LEGO® set arrived quickly and that everything was complete - and most importantly, that you enjoyed the build.

Rated 5 out of 5 stars

So grateful to come across brick…

So grateful to come across brick borrow. What an amazing company you are.
I’ve spent an absolute fortune on Lego for my son and to come across you and for my son to get so many opportunities to borrow build and send back is just amazing.

11 February 2026
Unprompted review
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Reply from Brick Borrow

Thank you so much for your lovely words Sarah! It truly means a lot to us! We’re so pleased Brick Borrow is giving your son the chance to enjoy building again and again without the huge cost. That’s exactly why we do what we do.

Rated 5 out of 5 stars

Brickborrow makes Lego fun and easy

I love building Lego but don’t have the space or money to be able to keep getting new sets, Brickborrow allows me all the fun of the building without breaking the bank. There’s a great selection of sets to choose from and the process to return is quick and easy so I get to pick a new set in no time!

11 February 2026
Unprompted review
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Reply from Brick Borrow

Thank you so much for the lovely review. We’re really pleased Brick Borrow is giving you all the fun of building without the cost or storage worries. Enjoy choosing your next set!

Rated 2 out of 5 stars

Great idea, poorly executed

I was really looking forward to borrowing some Lego sets and reliving a bit of childhood nostalgia. The website initially gives the impression that there’s a huge range of sets available to borrow. However, you can only see what’s currently in stock after registering and committing to a paid subscription. In my opinion, that feels misleading — if availability were visible upfront, I suspect many people might think twice before signing up.

Although the library is extensive, the vast majority of sets appear to be out on loan most of the time. For example, out of 66 Star Wars sets, only six were available — and most of those weren’t particularly appealing. The same situation applied to the Harry Potter range. I checked multiple times over several days.

I considered borrowing a set I wasn’t especially interested in just to make use of the subscription. However, if a set I really wanted became available, I’d need to return the one I was building. By the time that return was processed, the set I wanted would likely already be gone.

Realistically, the only option would be to constantly monitor the website and hope to catch a set at the right moment. Other reviewers have mentioned that even when alerts come through, the sets are often snapped up immediately. Meanwhile, the subscription fee continues to be charged, and you’re left waiting with nothing to build.

Another frustration is the £5 fee per set borrowed, which isn’t clearly highlighted during sign-up. While it is mentioned in the FAQs, it feels somewhat buried rather than transparently presented upfront.

I will say my email was responded to quickly.

Overall, I’m extremely disappointed. I’ve seen responses from Brick Borrow suggesting that borrowing patterns “stabilise over time,” so perhaps I’ll reconsider in the future. For now, however, it doesn’t feel worthwhile paying £15 a month to repeatedly check a website that rarely has the sets I want available.

6 February 2026
Unprompted review
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Reply from Brick Borrow

Thank you for taking the time to share your feedback Niall. We’re sorry to hear you were disappointed, but we do feel it’s important to clarify a few points.

Our library is extremely active, with over 650 sets processed and returned every single day, and more than 950 different sets available across the full range. We currently stock well over 100 LEGO® Star Wars™ sets, alongside a large LEGO® Harry Potter™ collection, with availability changing daily as sets are returned, checked and reissued. It has not been the case that only six sets from these ranges have been available - stock levels move quickly, but they remain consistently strong across both themes.

Like any rental model, sets must be returned and processed before the next member can borrow them. Many of our members borrow hundreds of pounds’ worth of LEGO® each month and thousands of pounds’ worth each year, which naturally means popular sets move quickly. To help with this, members can set back-in-stock alerts - we can see no alerts were set during your short membership of a couple of days, which would have shown how frequently sets reappear.

Regarding shipping, the £4.95 fee (which covers both outbound and return postage regardless of parcel size) is outlined in our FAQs and Terms. This charge contributes towards handling and courier costs, which often exceed this amount.

We appreciate your comments on our response times and are always working to improve transparency and member experience. While Brick Borrow may not be the right fit for everyone, many members find the value and flexibility far outweigh the monthly cost.

We do hope you may reconsider in the future.

Rated 5 out of 5 stars

Absolutely brilliant!

Me and my son have had a blast using BrickBorrow. It has become a Saturday tradition for us to build a BrickBorrow set! I can’t fault the customer service either, extremely fast response times and always happy to resolve any issues! Definitely recommend 😊

7 February 2026
Unprompted review
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Reply from Brick Borrow

Thank you so much for sharing this, we love the idea of a Saturday Brick Borrow tradition! It’s wonderful to hear you and your son are having such a great time building together. We’re also really pleased our customer service has been helpful. Thank you for the recommendation. Your review was lovely!

Rated 5 out of 5 stars

Amazing Customer Service!!

I emailed the Customer Service team to upgrade from the Builder to the Master plan as my daughter had seen how much her brother was enjoying his borrowing, I received replies so quickly from Mandy, she was so helpful and polite, it was sorted within half an hour and now have 2 brick borrow on the way to my two children :-) thanks Mandy!!

10 February 2026
Unprompted review
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Reply from Brick Borrow

Thank you so much for the lovely words Charlotte! We’re so pleased the upgrade was sorted quickly and that both of your children now have a Brick Borrow on the way! Mandy will be thrilled to read your kind words - we really appreciate your support.

Rated 5 out of 5 stars

Brick Borrow is amazing

Brick Borrow is amazing. So many Lego sets to choose from. Arrives in excellent condition and super quick delivery. 5* definitely recommend. If you’re a fan of Lego but have no space to display them all. This is for you.

10 February 2026
Unprompted review
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Reply from Brick Borrow

Thank you so much for the fantastic review. We’re delighted you’re enjoying the range of LEGO® sets and the quick delivery. It’s brilliant to hear Brick Borrow is the perfect solution for building without the display space. We really appreciate the recommendation.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, brilliant idea, just fab. Highly recommend it all, serious value for money.

10 February 2026
Unprompted review
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Reply from Brick Borrow

Thank you so much for the lovely feedback Jane! We’re so pleased you’re enjoying the service and finding real value in it - that’s exactly what we aim for. We really appreciate the recommendation so much!

Rated 5 out of 5 stars

Brick Borrow is an amazing idea

What an amazing idea Brick Borrow is. I have re-discovered Lego at the age of 55 but don't have the room or money for all the sets I'd like to build. Brick Borrow has solved this problem, plus I also enjoy taking Lego models apart again piece by piece!
Quick delivery and easy to follow instructions.
Highly recommend.

10 February 2026
Unprompted review
Brick Borrow logo

Reply from Brick Borrow

Thank you so much for the lovely review. We’re thrilled Brick Borrow has helped you rediscover your love of LEGO® without the cost or storage worries. It’s great to hear you enjoy the dismantling just as much as the build! We really appreciate the recommendation.

Rated 5 out of 5 stars

Brick Borrow is such a fantastic…

Brick Borrow is such a fantastic service. The turnaround time is really quick, which suits me perfectly as a fast builder who likes to swap sets as soon as I’m ready. Being able to exchange whenever I want makes the whole experience feel flexible and effortless.

I love the concept behind it. Living in a small apartment means storage space is limited, so being able to enjoy LEGO without having to keep piles of boxes or completed builds is amazing. It lets me keep the hobby without the clutter.

The value for money is excellent too. The sets you receive are worth far more than the monthly subscription, and the whole process is made so simple and stress-free by Brick Borrow.

The referral scheme is a great added perk, giving free shipping for both you and the person you refer. Overall, it’s just a really well thought-out service and such a clever idea. I’d happily recommend Brick Borrow to anyone who loves LEGO but doesn’t have the space to store it.

10 February 2026
Unprompted review
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Reply from Brick Borrow

Thank you so much for such a thoughtful review Gabrielle! We’re really pleased the quick turnaround and flexible swaps are working perfectly for you - especially as a fast builder! It’s brilliant to hear Brick Borrow is helping you enjoy the hobby without the storage stress. We truly appreciate the recommendation and your support.

Rated 5 out of 5 stars

Brick Borrow is a brilliant idea

Brick Borrow is a brilliant idea. I’m a massive Lego lover but some sets I wouldn’t collect or buy myself but would love to build. So brick borrow gives me that opportunity. Thankyou BB

10 February 2026
Unprompted review
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Reply from Brick Borrow

Thank you so much - we love hearing this. That’s exactly what Brick Borrow is for, giving LEGO fans the chance to build amazing sets without having to buy them all. Happy building!

Rated 5 out of 5 stars

New Subscription but GREAT!

So far I am really happy with Brick Borrow! I love lego but hate the cost and don't have space to store all the ones I want to build so this is PERFECT! I get to build amazing sets and destroy them when I'm ready to send them back. It's great. I have only recently joined and built one set but ready to break it down and return it so I can order another one! Will update more when I have had a few sets too.

10 February 2026
Unprompted review
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Reply from Brick Borrow

Thank you for the lovely review. It’s great to hear the subscription is working perfectly for you already. Enjoy picking your next build!

Rated 3 out of 5 stars

I’m enjoying the experience so far…but

I’m enjoying the experience so far although have been slightly disappointed that many of the sets advertised are in such high demand that they never seem to be available to borrow. This unavailability is only apparent after purchasing a plan and then browsing sets to borrow. I’ve still enjoyed the experience however, and customer support are always very quick to respond on the odd occasion that sets arrive with missing pieces.

10 February 2026
Unprompted review
Brick Borrow logo

Reply from Brick Borrow

Thank you for your feedback Luis! we’re glad you’ve enjoyed the service overall and found our support helpful. We currently have 950+ different sets in our library, with 500+ sets returning to availability every day from our returned sets, and we’re continually adding more of our most in-demand builds to ensure the best possible library for our amazing members.

Since starting your annual membership on 2 July 2025, you’ve already borrowed £514.93 worth of LEGO®, with many months still left on your plan to enjoy even more high-value sets. We can also see that you haven’t set up any back-in-stock alerts yet - we’d really recommend doing this, as it’s the best way to secure our most popular sets as soon as they return.

Thank you Luis and we can't wait to send out your next order!

Rated 5 out of 5 stars

Very Positive Experience

First time borrowing and building Lego from Brick Borrow. Very positive experience. Brought all the family together. Sign up was easy. Delivery was swift and the set was brand new. Looking forward to our next build.

7 February 2026
Unprompted review
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Reply from Brick Borrow

So pleased to hear your first Brick Borrow experience has been a positive one. It’s great that it brought the whole family together, and we hope you enjoy many more builds to come.

Rated 5 out of 5 stars

2 years still loving it

They have a massive selection, website is easy to use, price plans are clear.
Always easy to get in touch if they're are any issues which are resolved quickly.
If there are any missing bits. Which is rare but happens they will source a replacement and send it to you with no further expense
I recommend sorting trays as the sets arrive in a single big bag. Unless it's a first build then it comes as it would from lego. But you also send it back in a single bag, where other lending sites want you to reverse bag
You can expect to get 2 maybe 3 build a month if your quick enough. Package turnaround can take from 3 days. Post office to picking a new set. You can even get royal mail to collect from your house to send it back rather than going to the shop.
I have been a subscriber more than 2 years and have had more than 20 sets. with 3 of those being first builds. You do struggle to get the more popular sets. Much like any library, But they do have multiples of the same ones. To try and mitigate.

6 February 2026
Unprompted review
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Reply from Brick Borrow

Thanks for such a detailed and honest review. It’s great to hear you’ve been with us for over two years and are still enjoying the service - from the selection and turnaround to the flexibility of returns. We really appreciate you sharing the tips and balanced insight for other members too.

Rated 5 out of 5 stars

Really enjoy being able to make Lego…

Really enjoy being able to make Lego without the huge cost of Lego and the hassle of storing or selling built sets. I’ve had a membership for a month and have already built £400 worth of Lego. A great idea and really good service.

3 February 2026
Unprompted review
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Reply from Brick Borrow

Great to hear you’re getting so much value from your membership already Michael! Being able to enjoy the builds without the cost or storage hassle is exactly what Brick Borrow is about - thanks for the kind feedback.

Rated 5 out of 5 stars

Well what can I say just brilliant…

Well what can I say just brilliant genuines idea and works in every possible if u love anything lego will always continue to use thank you brick borrow

1 February 2026
Unprompted review
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Reply from Brick Borrow

Love hearing this! It’s great to have you as part of the Brick Borrow community. Thanks for the support.

Rated 5 out of 5 stars

Wish I knew about this sooner!

I have been with brick borrow for nearly a year now and absolutely love it! I have a huge personal Lego collection but am limited on funds and space. Brick borrow allows me to build the sets I want without the price tag!
Their customer service is amazing!! I have had a few enquiries with them and they are very helpful and respond very quickly!
Highly recommend!

1 February 2026
Unprompted review
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Reply from Brick Borrow

Thank you for such a lovely review Emma. We’re so pleased Brick Borrow has been a good fit for building without the cost or space worries, and it’s great to hear our customer service has been helpful - we really appreciate the recommendation.

Rated 5 out of 5 stars

Great idea

Great idea, great company. Always helpful.

22 January 2026
Unprompted review
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Reply from Brick Borrow

Thank you for the kind words Sue! We’re really glad you’re enjoying the idea and have found the team helpful - we appreciate the support.

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