Briant Communications Reviews 2

We have been looking at different broadband providers and Briant hooked us up with City fibre. I have been very impressed with their speed at installation, ease of switching and efficiency at getting everything set up.
After one of the storms the internet speeds dropped and Briant quickly jumped into action with city fibre and got the speeds back up to normal.
As I work from home some of the week and have a house hold of internet users this was very much appreciated.
It’s great to be able to speak with the team and love the fact that they’re a local company.
I wholeheartedly recommend Briant to my friends and family.

Very poor customer service - complete miscommunication. When issues were raised with the company, they failed to engage in a meaningful way. Putting aside the miscommunication, the company was invited back to do the job in good faith but refused, making various excuses as to why the work could not be done. When each was disproved by our builder and other companies, the story changed and communication ceased. I would not recommend using this company and suggest going elsewhere. Real shame as the engineer was very pleasant.