Brethertons LLP Solicitors Reviews 

280
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the team and individual staff members are exceptionally helpful, warm, and professional, taking the time to explain complex legal proceedings clearly and patiently. People consistently appreciate the swift communication, reassuring guidance, and dependable support provided throughout various sensitive estate and family matters. Many individuals note the efficient handling of wills and property transactions, making a stressful process remarkably smooth and reassuring. Some reviewers were not happy with occasional communication delays when waiting for a response to initial quotes, alongside unexpected billing disputes.

What people talk about most

Service

Clients share positive opinions on service, frequently describing the staff as courteous, highly... See more

Staff

Customers consistently note positive experiences with staff, frequently expressing deep satisfaction and... See more

Customer service

Consumers find customer service to be positive, highlighting that agents go above and beyond with prompt,... See more

Response time

Reviewers highlight positive aspects of response time, noting that consumers receive immediate replies and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I approached Brethertons for help rewriting my will and preparing a LPA. My estat is not complicated but there were issues with the LPA tht I found confusing. Amber Morris dealt with my case, She was... See more

Rated 5 out of 5 stars

Amber Morris dealt with our Lasting Powers of Attorney. She was extremely helpful and professional and explained a very complicated system in words we could understand without patronizing us in any... See more

Rated 5 out of 5 stars

I recommend Brethertons Solicitors as this is the second time I have used them myself. Always very professional and willing to go beyond their call of Duty. They were ready to take on all family... See more

Rated 5 out of 5 stars

Hats off to Lindsay Gutteridge in understanding our wishes in what turned out to be a re-write of our old wills. She professionally guided us through some of the more intricate processes. Not at all i... See more


Company details

  1. Lawyer

Written by the company

Brethertons Solicitors is a full service law firm with offices in Banbury, Rugby, Bicester & London. Contact us today to see how we can help 01295 270999


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

280 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(280)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent for any family matters...

Really needed some financial advice following a divorce and went to Brethertons as I already knew they were the best in town. Spoke to Dominic, one of the Partners, and within half an hour he had put any concerns of mine to rest as well as spotting a potential issue which I could then address. Bear in mind they offer the first thirty minutes initial consultation free of charge so don't be afraid of calling them as they are more than happy to provide their experience within that timeframe without any pressure. I know now that if any further issues arise I will know who exactly to speak too, and although it would be at cost I would be confident I was receiving the best advice without bias and/or judgement. Thanks!

11 April 2024
Unprompted review
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Reply from Brethertons LLP Solicitors

~Thank you very much for taking the time to review us. We really appreciate your 5 star review. We are so pleased we could help you and you had a positive experience with Dominic.

Rated 1 out of 5 stars

Would not recommend

If you like doing it yourself go ahead and use their fix price service. No responses, emails ignored, error on consent order which could have cost over £50k if I hadn’t spotted it. Seemed like you fill in the paperwork and then they don’t bother checking it very well. Once your divorce comes through forget about your pension share order as they don’t want to know! Oh and apparently everytime you email the lady is out of office/on annual leave and I do mean every time.

14 April 2023
Unprompted review
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Reply from Brethertons LLP Solicitors

At Brethertons we are committed to providing a professional and efficient service to all of our customers and we consider feedback as an opportunity for improvement. We are very sorry to hear of your experience and would welcome the opportunity to resolve your concerns but have not been able to identify your matter based on the information provided. If you are able to contact us on this email address info@brethertons.co.uk with your matter reference number and further details of your concerns, we will take the opportunity to consider the full background and to respond to you directly.

Rated 5 out of 5 stars

Fantastic Solicitors and can highly…

Fantastic Solicitors and can highly recommend.
From the start to the finish of my divorce proceedings, I was informed about everything including expenses, the process and my choices every step of the way.
If I had any questions, they always responded quickly, putting my mind at ease. Very efficient.
It was dealt with in a professional, polite and friendly manner.
Very happy with their service.

6 July 2023
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We really appreciate your 5 star review. We are so pleased we could help you and you had a positive experience with Brethertons.

Rated 5 out of 5 stars

Grant of Probate.

The team dealing with the Grant of Probate headed by Amber Morris were excellent.
The team kept me informed of progress throughout the process and highlighted any issues that could arise.
I found them to be extremely professional and would not hesitate in referring them to anyone that requires assistance with the above service.

19 February 2024
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We really appreciate your 5 star review. We are so pleased we could help you and you had a positive experience with Amber.

Rated 5 out of 5 stars

Great value!

My case has been straightforward, and I find the service I have got is of great value. It's easy to work with their team.

11 March 2024
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We really appreciate your 5 star review. We are so pleased we could help you and you had a positive experience with Brethertons.

Rated 5 out of 5 stars

Great work

I am very happy with work. I have received a very professional and informative communication in regards of my divorce.
I would highly recommend to use services of Brethertons Solicitors

11 March 2024
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We really appreciate your 5 star review. We are so pleased we could help you and you had a positive experience with Brethertons.

Rated 2 out of 5 stars

Friendly staff but poor service and documents not in plain English

My sisters and I engaged Brethertons to set up a life interest trust and transfer half the ownership of our parents’ house to the trust, following the death or our father.

The staff with whom we dealt were all very friendly and helpful.

However, at the start of the process, we and our mother each had to prove our identity. This was not a very straightforward exercise, even more so for my mother who doesn’t use a computer. And even after we had gone to the trouble of providing our details, we found that Brethertons had still not managed to add this information correctly to documents. This didn’t give me much confidence that they would then be able to carry out the rest of the matters correctly. Given the hourly rates of the staff concerned, I expected a relatively simple task like copying client details to be done without error.

The engagement pack that we were sent at the start of the conveyancing appeared to be tailored to a more usual property sale or purchase than our situation, which meant that a lot of it was not applicable. More significantly, the section entitled “Our Understanding Of Your Instructions” didn’t actually include any detail of what Brethertons would do, until we pointed this out.

When it came to signing documents, there were some problems with electronic signing of PDFs, for example links to out-of-date PDFs being sent.

According to the engagement pack, "Brethertons is a new breed of legal service providers” and “information will be in plain English”. However, our experience was that their letters and documents are coded in a language that is distinctly Dickensian in its verbosity and opacity.

So, overall, although I think Brethertons has some nice, well-meaning staff, it has a very long way to go to prove that it’s really a new breed.

2 February 2024
Unprompted review
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Reply from Brethertons LLP Solicitors

We are very sorry to hear of your experience with Brethertons as we take pride in delivering excellent client care for each of our clients. Thank you for the feedback you have provided.

We would very much welcome the opportunity to discuss your concerns with you directly. If you are able to contact us on this email address info@brethertons.co.uk we will ensure that you are directed to the appropriate Head of Department who will be ready to assist with a view to handling matters to your satisfaction.

Rated 5 out of 5 stars

We worked with Laura and then Amber…

We worked with Laura and then Amber Morris to handle my Father's Estate and I highly recommend them. It was a little complicated as we wanted to do a variance on the will to allow my niece to keep dad's house in the family while ensuring the other grandchildren were all treated equally. Very happy with the service. We have also used Brethertons for several property purchases and sales. Good firm, very respectable and the offices look professional.

22 February 2024
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you for your 5 star review. We are so happy that we could help, and that you had such a positive experience with Laura and Amber.

Rated 5 out of 5 stars

I highly recommend Brethertons LLP…

I highly recommend Brethertons LLP Solicitors. Brethertons LLP Solicitors and the rest of the team eased my worries about the whole process. Definitely great customer service and professionalism. If I ever (which I hope I don’t) get into any other trouble, Brethertons LLP Solicitors is the one I will call on.

17 January 2024
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We really appreciate your 5 star review. We are so pleased we could help you and you had a positive experience with Brethertons.

Rated 1 out of 5 stars

Ridiculous prices for a basic will

I recently rang Brethertons for a quote for a will, which would be uncontested and with no property involved. I was quoted a whopping £550 plus VAT! Are you serious?!

9 January 2024
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you for your feedback; we are sorry to hear that you are dissatisfied with the estimate you have recently received. We would like to assure you that our costs are inline with the average costs for a Will written by a lawyer and our estimates vary depending on a number of different factors.

Rated 1 out of 5 stars

Serious Concerns Regarding Pricing Transparency

UPDATE: Since writing this review, Brethertons are now gaslighting me and trying to have Trustpilot take it down.

I engaged the services of Dominic Wisdom. During our collaboration, there were some challenges regarding the clarity of costs. Initially, I paid £500 as an advance payment, with the understanding, based on Dominic’s assurances, that I would be notified before reaching this amount.

Unexpectedly, I received an additional invoice for £1,787.00. This was without any prior indication that the initial budget of £500, which I had set for the specific consultation, was being exceeded.

8 February 2023
Unprompted review
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Reply from Brethertons LLP Solicitors

We are very sorry to hear of your experience with Brethertons as we take pride in delivering excellent client service and value for all of our clients. We note you have recently contacted Brethertons, and we will respond to you directly.

Rated 5 out of 5 stars

Professional, thorough and personal

Always a professional, thorough and efficient team at Brethertons, and lovely people to work with too.
Emma Morris is excellent.

30 November 2023
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you for your 5-star review Adrian. We are really pleased you had such a positive experience with Emma and Brethertons.

Rated 5 out of 5 stars

Professional, personable and very helpful.

I can't thank Annabel Burchett , Nimita Rana and team enough for the excellent advice, guidance, professionalism and friendliness in dealing with family trusts and my late mother's complex estate. They managed to make what is an emotional process as stress free as possible. The process was made easier by the clarity of the wills, trusts and powers of attorney drawn up by Brethertons over 20 years ago. I'd also like to thank Lottie Dunkley and Julia McVeigh for their excellence in the legal work associated with selling a house that had been in the family since it was built in the early 1950s. Great communicators one and all.

29 November 2023
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you very much for taking the time to review us Bob. We really appreciate your comments and your 5-star review! We are pleased you had a positive experience with Brethertons.

Rated 1 out of 5 stars

Brethertons Rugby - accountability

Brethertons has agreed with a case assessment from the Legal Ombudsman from November 2025 that they made a currency error and did not rectify the error and were unreasonable.
I am grateful for this accountability from the Legal Ombudsman but it does not make any difference whatsoever. Brethertons has not rectified their error or acted reasonably. I can sue Brethertons if I want to try and for compensation that is my only option with them.

15 May 2023
Unprompted review
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Reply from Brethertons LLP Solicitors

At Brethertons we are committed to providing a professional and efficient service to all of our customers and we consider feedback as an opportunity for improvement. However, on this occasion your concerns have already been fully considered and responded to in line with Brethertons’ complaints procedure and we have provide you with our regulators details, explaining how to escalate your concerns, should you remain dissatisfied.

Rated 5 out of 5 stars

Personal and friendly

Personal and friendly, with a clear explanation

10 October 2023
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you for your 5-star review. We are really pleased you had such a positive experience with Brethertons.

Rated 1 out of 5 stars

Disrespectful and rude customer service

Regarding Brethertons Rugby Branch

I had an incredibly frustrating experience with this company's customer service. The representative I spoke to was absolutely rude and disrespectful. Despite my attempts to address outstanding questions during a brief 4-minute call, the representative abruptly hung up on me, completely disregarding my need for assistance.

The reason for my call was to discuss a letter I had received regarding a late payment to my management company. I made multiple attempts to dispute this matter by providing evidence through emails and calls. Unfortunately, the company has been entirely unresponsive through email. They have not replied to any of my emails, and on the few occasions I managed to get through on the phone, they hung up without allowing me to finish the conversation.

This level of customer service is completely unacceptable. Dealing with financial matters requires a level of professionalism and respect that was sorely lacking in my interaction with this company. I sincerely hope they take this feedback seriously and work towards improving their customer service standards.

Further comment from me towards their reply on 27th Nov.:
1.I am not their client which is correct. My property management company instructed them to send me legal letter and appoint them as the only contact window to deal with the case. So no excuse for I am not your client.

2 Although you are regulated by the Solicitors Regulation Authority, you don't have the basic courtesy to reply people's questions.

The replies from them is unfortunately more sad to see. Instead of looking into the case and find out the person who is rude to me then apologize, you are replying in ignorance of the situation. I am so sad to see a big company operating like this.

21 November 2023
Unprompted review
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Reply from Brethertons LLP Solicitors

At Brethertons we are committed to providing a professional and efficient service to all of our clients and we consider feedback as an opportunity for improvement. However, on this occasion, we note from our database that you are not a client of this firm. Therefore, we are unable to respond to you. As a professional courtesy we can confirm that your comments are noted. We confirm that Brethertons are regulated by the Solicitors Regulation Authority and act for a large number of managing agents and landlords. We are recognised as specialists in this area of law and always act in accordance with instructions received from our clients.

Rated 5 out of 5 stars

Kalpana at the Rugby branch was…

Kalpana at the Rugby branch was incredible helpful in assisting our house sale. Communication was prompt, polite and helpful. Price was very reasonable too. Will definitely return for any other legal matters in the future

27 October 2023
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you very much for taking the time to review us, Richard. We really appreciate your 5-star review. We are so pleased you had a positive experience with Kalpana and Brethertons.

Rated 5 out of 5 stars

Dominic Wisdom

From start to finish, the whole experience was brilliant. Dominic Wisdom who managed my preparation for a trial for financial settlement. He made every effort to supply me with information to support my decisions. Thanks to him I now have all the advice and information I need. I highly recommend this firm for your needs whatever the circumstances. He went the extra mile and nothing was too much.

3 February 2023
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you very much for taking the time to review us, Luke. We really appreciate your comment and your 5-star review! We are pleased you had such a positive experience with Dominic and Brethertons.

Rated 5 out of 5 stars

Thorough and friendly service .

22 September 2023
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you for your 5-star review. We are so glad we could help, and that you had such a positive experience with Brethertons.

Rated 5 out of 5 stars

The solicitor assigned

The solicitor assigned to manage my uncles estate was very helpful and answered all my questions, extremely satisfied.

21 August 2023
Unprompted review
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Reply from Brethertons LLP Solicitors

Thank you, Chris, for your 5-star review and comments. We are so pleased you had such a positive experience with Brethertons.

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