Brennan Reviews 

1,003
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 588 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently mention that the products arrive very quickly and are exceptionally simple to set up right out of the box for everyday listening. People really appreciate the brilliant sound quality, the compact design of the devices, and the helpful support team when purchasing necessary replacement parts. However, some customers also noted frustrating issues with courier services failing to deliver properly or leaving packages unattended outside. A few other people also felt that certain units suffered from corrupted memory cards or experienced minor audio glitches during the CD ripping process.

What people talk about most

Product

People report positive experiences with the product, highlighting its great build quality and design.... See more

User experience

Consumers find user experience to be ambiguous, with many praising the setup process as straightforward and... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting fast shipping times and prompt service. Many... See more

Quality

Users describe positive interactions with quality, highlighting that devices feel like well-made,... See more

Order

Reviewers express great satisfaction with the order process and delivery speed, noting an incredibly quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Brennan B3+is a fantastic all-in-one solution for anyone with a large CD collection who wants to bring their music library into the digital age without the hassle of a computer. The unit combines... See more

Company replied

Rated 5 out of 5 stars

I had a problem with my Brennan. I had corrupted the micro SD card by switching off whilst the Brennan was working. Brennan support gave me clear instructions of what to do. I'm not naturally good... See more

Company replied

Rated 5 out of 5 stars

I was really impressed with the speed of delivery , ordered at about 16:00 , delivered at 07:20 the following morning. So far I have loaded about 5000 tracks & am currently compressing them to FLAC .... See more

Company replied

Rated 5 out of 5 stars

The Brennan B3 I purchased is perfect, it is the cd storage device I have been praying for. Excellent for storage of all of your CD collection, an easy set up process, straight forward app usage a... See more

Company replied


Company details

  1. Electronics & Technology

Information provided by various external sources

Brennan JB7 winner of Hi-Fi Choice Best Buy Award - June 2008


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(1,003)

577 reviews in the last 12 months

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Rated 3 out of 5 stars

Delivery method not good enough

I was notified that my B2 was going to be delivered while on holiday. I downloaded the Royal Mail app, but wasn't able to change the delivery date. The B2 was left next to my garden gate, in full view of the road, in a Brennan branded box. Luckily enough I managed to contact one of my neighbours who went around and kept the package safe until my return several days later.
As I had to pay extra for delivery, I would at least expect a "signed for" delivery, especially as it is an £800 item.

1 July 2026
Brennan logo

Reply from Brennan

Hello Ron
I will look into this on Monday - everything I receive from the warehouse gets photographed in my hands as proof of delivery so I'm not sure what service they used in your case. However I'd like to reassure you that our insurance would have covered it and we would have sent a replacement. But as you say - quite unnerving and good to have kind neighbours.
Martin

Rated 5 out of 5 stars

Very speedy

Very speedy. Solved the problem first go. Thank you for your service, exceptional as always.

1 July 2026
Brennan logo

Reply from Brennan

Hi Lesley
Thank you for your 5 star review - gland your B3 is up and running with the replacement SD card.
Jenny

Rated 5 out of 5 stars

The music stopped. I was bereft..

A recent power cut sent my B2 bananas - checked support on the website for my symptoms. Tested one option, that didn’t work. Which meant my SD card was corrupted. Ordered replacement. Arrived in a couple of days. Sorted. That’s great service and my Brennan is a great piece of kit!
Happy customer.👍

29 June 2026
Brennan logo

Reply from Brennan

Hi Graham
Glad the new SD card got your B2 working again. Thanks for the 5 star review.
Jenny

Rated 5 out of 5 stars

works well but doesn't recognise…

works well but doesn't recognise British summer time, can be fussy on recognising cds

23 February 2026
Brennan logo

Reply from Brennan

Hello Thomas
Thank you for the 5 star review for your Refurbished Brennan B3+ and Refurbished VB1, both are popular and are great deals; you still get the 12 month warranty. The Forum - at https://www.thebrennanforum.com/ - gives more information on BST and time settings and also other help if you are interested. You are right though - you do need to adjust the BST manually, like my car :-)
Jenny

Rated 5 out of 5 stars

A quality product that is also easy to…

A quality product that is also easy to use. I'd been having access issues with my previous NAS drive. The Brennan2 made my life so much easier. Great for ripping CDs. I copied my music library from my old NAS drive and then pointed my Sonos to the Brennan. I still use my Sonos app but its pick all the music from the Brennan. Simple to get setup. Wish I had invested in something like this years ago!

1 July 2026
Brennan logo

Reply from Brennan

Hello Robert
Thank you for your 5 star review for the New Brennan B2 and taking the time to explain in detail some of the benefits of being a Brennan Owner.
Jenny

Rated 1 out of 5 stars

I bought a Brennan but I never received…

I bought a Brennan but I never received it. I live in the center of one of the UK's largest cities but the courier didn't deliver it on the day that they originally said, then they left it in a warehouse and wouldn't respond to my messages. So whats that got to do with Brennan? Well the courier returned it to Brennan and I didn't get my player. All that money and Brennan cant use a decent courier!

23 January 2026
Brennan logo

Reply from Brennan

Hello William
Sorry about the difficulties you had with your local DPD people back in January I note that you opted for a refund at the time. I have emailed you directly in case you were considering ordering again.
Martin

Rated 4 out of 5 stars

Have had 3 B2 previously and have been…

Have had 3 B2 previously and have been satisfied with them. The one to one contact with someone from Brennan has always been weak, this time emails with your Amanda has been helpful.
My new B2 sound is great,fascia is better looking. The CD TRAY is the weak point CD does'nt eject right out. I'ts fiddly putting CD on tray I have to support tray underneath because tray is flimsy I don't know how long it will last?

1 July 2026
Brennan logo

Reply from Brennan

Hello Stephen
Thanks for the review. I must say I shared your concern about tray loading CDs - they are designed for laptop computers so they are very light / delicate. My concern was put to rest when I found that the Hitachi-LG drive is actually 2x faster than the old slot load CD mechanism we used in the JB7 and the original B2. Not having a CD load/eject motor appears to have given the manufacturer room for a beefier spindle motor. But I agree you need to take a bit more care than with the old slot load drive or the big desktop drive in the B3.
Martin

Rated 5 out of 5 stars

B2 remote lost in transit

Ordered a replacement B2 remote. Unfortunately, it didn't arrive. Contacted Brennan who arranged to send another remote. Prompt reply to my initial email and good communication all round.

1 July 2026
Brennan logo

Reply from Brennan

Hello Peter
Thank you for understanding that sometimes items get lost in transit. Happy that you now have the remote control and thank you for the 5 star review on our communication.
Jenny

Rated 2 out of 5 stars

Disappointed

The B3 is not integrating well with Sonos. It only recognizes 2 of 3 speakers. Also issues with WiFi. Cannot stream Cds / WAV files to Sonos unless I convert to MP3 which defeats the entire purpose of burning lossless CDs. It works just fine for CDs / WAV files with wired speakers. It streams internet radio without issues.

26 May 2026
Brennan logo

Reply from Brennan

Hello Jerry
Sorry to hear about the difficulties you are having. Normally the B3 finds all the Sonos speakers without you having to do anything and it can play anything whether CD, wav, flac or mp3.
I have asked Paul to make contact to see if he can help - sometimes mesh routers can be a problem.
Meanwhile you might want to try the following if you haven't already
1) Upgrade the B3 to the latest software
2) Click reset followed by scan in the Sonos dialog on the web UI
3) Turn the Sonos speakers off and on
4) Check the Wifi signal strength - Settings & Tools > Maintenance > Advanced > Wifi Strength (Paul will need to know this)
Martin Brennan

Rated 5 out of 5 stars

Having tried out the Brannan B3+ for…

Having tried out the Brannan B3+ for several days I am satisfied it is giving me the results I hoped for. It is easy to use even for a technophobe. The sound with the Brannan speakers is crisp and clear.
Labelling the speaker end of the leads with red and black would be helpful.
(The courier delivery for the speakers was less than Brennan standard).

15 June 2026
Brennan logo

Reply from Brennan

Hello Michael
Thank you for your 5 star review for your Brennan B3+ and speakers. I have made a note about the labelling on the speaker ends. I have refunded the £10 for WiFi dongle as one is included with the B3+ and £10 for the 5 day delivery of the speakers, which, as you say is not our usual standard.
Jenny

Rated 5 out of 5 stars

This little box of magic

What can I say about this little box of magic, the new Brennan b2 2026 is a great machine, I'm currently transferring all my music to it from my NAS. Ripping an CD is also very easy and the sound quality is just fantastic.

I don't use wired speakers because we invested in Sonos sometime ago, like I said the sound is great, but with the Sonos speakers it give another dimenstion. You can pick your Sonos zones and of you go.

The web interface works really well and transferring music over the network works like a dream. I really don't understand why this little box of magic have not sold millions. Thanks Martin Brennan for the great invention.

3 July 2026
Unprompted review
Brennan logo

Reply from Brennan

Hello JP
Thank you for taking the time to write your 5 star review for our new Brennan B2. The details on why you like it will help other people. Martin enjoyed reading your comments.
Jenny

Rated 5 out of 5 stars

Easy web ordering and it was a quick…

Easy web ordering and it was a quick delivery considering it was the weekend.

15 June 2026
Brennan logo

Reply from Brennan

Hello John
Thank you for your 5 star review for your replacement SD card for your Brennan B2. Glad your Brennan is up and running.
Jenny

Rated 5 out of 5 stars

My remote for my Brennan B2…

My remote for my Brennan B2 malfunctioned. Glad to find that Brennan sold one post free. It arrived very quickly and works properly. Thanks

24 June 2026
Brennan logo

Reply from Brennan

Hi Keith
Thank you for your 5 star review for your Brennan B2 remote control.
Jenny

Rated 5 out of 5 stars

Superb product

Easy ordering. Simple setup. Does what you expect.

22 June 2026
Brennan logo

Reply from Brennan

Hello Iain
Thank you for your praise for your Brennan B3+ and the 5 star review.
Jenny

Rated 4 out of 5 stars

I give 4 Stars only...

I give 4 Stars only because there is some functionality in the software that could do with improvement.
Some Multi-CD will RIP both CDs as one and others it will separate into individual disc. It would be nice to be able to edit this (Split the discs) when they get combined.

23 June 2026
Brennan logo

Reply from Brennan

Hello Norman
Thanks for the four stars and the feedback. In fact there has been quite a lot of debate about Multi-CD collections on the forum and I am giving it some thought. Curiously most folk want to combine the CDs into one album - as opposed to splitting them. Right now I recommend using a playlist to combine the CDs - but maybe we need a kind of file explorer.
Martin

Rated 5 out of 5 stars

No regrets

Excellent product and top notch service

30 March 2026
Brennan logo

Reply from Brennan

Hello Mark
Thank you for your purchase of a Brennan B3+ and your 5 star review.
Jenny

Rated 5 out of 5 stars

Excellent piece of kit

Easy to order and very fast delivery.
Easy to set up once received.
Sound quality is great.

23 June 2026
Brennan logo

Reply from Brennan

Hello Mark
Thank you for your 5 star review for your Brennan B3+ and comment on the sound quality.
Jenny

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