Brennan Reviews 

996
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 588 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently mention that the products arrive very quickly and are exceptionally simple to set up right out of the box for everyday listening. People really appreciate the brilliant sound quality, the compact design of the devices, and the helpful support team when purchasing necessary replacement parts. However, some customers also noted frustrating issues with courier services failing to deliver properly or leaving packages unattended outside. A few other people also felt that certain units suffered from corrupted memory cards or experienced minor audio glitches during the CD ripping process.

What people talk about most

Product

People report positive experiences with the product, highlighting its great build quality and design.... See more

User experience

Consumers find user experience to be ambiguous, with many praising the setup process as straightforward and... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting fast shipping times and prompt service. Many... See more

Quality

Users describe positive interactions with quality, highlighting that devices feel like well-made,... See more

Order

Reviewers express great satisfaction with the order process and delivery speed, noting an incredibly quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Brennan B3+is a fantastic all-in-one solution for anyone with a large CD collection who wants to bring their music library into the digital age without the hassle of a computer. The unit combines... See more

Company replied

Rated 5 out of 5 stars

I had a problem with my Brennan. I had corrupted the micro SD card by switching off whilst the Brennan was working. Brennan support gave me clear instructions of what to do. I'm not naturally good... See more

Company replied

Rated 5 out of 5 stars

I was really impressed with the speed of delivery , ordered at about 16:00 , delivered at 07:20 the following morning. So far I have loaded about 5000 tracks & am currently compressing them to FLAC .... See more

Company replied

Rated 5 out of 5 stars

The Brennan B3 I purchased is perfect, it is the cd storage device I have been praying for. Excellent for storage of all of your CD collection, an easy set up process, straight forward app usage a... See more

Company replied


Company details

  1. Electronics & Technology

Information provided by various external sources

Brennan JB7 winner of Hi-Fi Choice Best Buy Award - June 2008


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

996 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(996)

570 reviews in the last 12 months

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Rated 4 out of 5 stars

We got there in the end...

The B7 we bought some years ago was spectacular- till it died and wasn't repairable. The B3 we replaced it with recently was also spectacular- but despite days of trial it could not be made to work. Eventually, after lengthy correspondence , we were offered a replacement - and at last Brennan lives up to it's name . Its fantastic.....

5 July 2026
Brennan logo

Reply from Brennan

Hello Stewart
Thank you for your 4 star review. Martin says thanks again for the photos of Brora up there in Sutherland, a beautiful place in our Country.
Jenny

Rated 5 out of 5 stars

Service and support is excellent along…

Service and support is excellent along with the quality of the Brennan 2.

3 July 2026
Brennan logo

Reply from Brennan

Hello Gerald
Thank you for the comments and your 5 star review on your Brennan B2 New 2026. We do read every one so thanks for taking the time to give feedback.
Jenny

Rated 5 out of 5 stars

Prompt and accurate delivery at a good…

Prompt and accurate delivery at a good price too.

16 July 2026
Brennan logo

Reply from Brennan

Hello Dave
Thank you for your 5 star review for a replacement remote control for your JB7. It will be 12 years in August since we sold the last JB7 - and it is nice to see so many are still in use and loved.
Jenny

Rated 5 out of 5 stars

I wanted a replacement remote control…

I wanted a replacement remote control for a JB7. The ordering process was straightforward and the item arrived within days. Worked perfectly.

10 July 2026
Brennan logo

Reply from Brennan

Hello Annette
Thank you for the 5 star review and thank you for buying our products, looks like you have a Helix as well as a JB7.
Jenny

Rated 5 out of 5 stars

Just the ticket

They - speakers- were well packed, arrived when promised, look cool and work wonderfully.

13 July 2026
Brennan logo

Reply from Brennan

Hello Danilo
Thank you for your 5 star review for the Brennan BSP 50 speakers and as you say, they work well with your Brennan B3.
Jenny

Rated 5 out of 5 stars

Good as ever

Good as ever. Very nice Company to have any dealings with. I was quickly supplied with the item I ordered.

13 July 2026
Brennan logo

Reply from Brennan

Hi Tony
Thank you for the 5 star review and comment. Always happy to help.
Jenny

Rated 5 out of 5 stars

I ordered the wrong sd card and I found…

I ordered the wrong sd card and I found it very easy to start a chat and in a very short period the order was amended,
Also I had a couple of questions about my b2 which were responded to promptly, if only all businesses were like this, well done

1 July 2026
Brennan logo

Reply from Brennan

Hello John
Thank you for your feedback, order and 5 star review.
Jenny

Rated 5 out of 5 stars

I have only just finished installing…

I have only just finished installing the B2 after spending sometime setting it up and all I can say is that I am delighted with the B2 and matching Brennan speakers So now to “rip” a few CDs!

6 July 2026
Brennan logo

Reply from Brennan

Hello Tony
Thank you for your 5 star review for our new 2026 Brennan B2 2TB and the BSP loud speakers. Delighted they have lived up to your expectations.
Jenny

Rated 5 out of 5 stars

Brennan B2

Fast delivery service.

6 July 2026
Brennan logo

Reply from Brennan

Hello James
Thank you for your 5 star review for your New Brennan 2026 B2 2TB.
Jenny

Rated 5 out of 5 stars
Brennan logo

Reply from Brennan

Hello Terry
Thank you for your 5 star review for the speaker leads. I see you bought a Brennan B3+ back in May so I am glad you are still happy with us.
Jenny

Rated 3 out of 5 stars

Delivery method not good enough

I was notified that my B2 was going to be delivered while on holiday. I downloaded the Royal Mail app, but wasn't able to change the delivery date. The B2 was left next to my garden gate, in full view of the road, in a Brennan branded box. Luckily enough I managed to contact one of my neighbours who went around and kept the package safe until my return several days later.
As I had to pay extra for delivery, I would at least expect a "signed for" delivery, especially as it is an £800 item.

1 July 2026
Brennan logo

Reply from Brennan

Hello Ron
I will look into this on Monday - everything I receive from the warehouse gets photographed in my hands as proof of delivery so I'm not sure what service they used in your case. However I'd like to reassure you that our insurance would have covered it and we would have sent a replacement. But as you say - quite unnerving and good to have kind neighbours.
Martin

Rated 5 out of 5 stars

Very speedy

Very speedy. Solved the problem first go. Thank you for your service, exceptional as always.

1 July 2026
Brennan logo

Reply from Brennan

Hi Lesley
Thank you for your 5 star review - gland your B3 is up and running with the replacement SD card.
Jenny

Rated 5 out of 5 stars

The music stopped. I was bereft..

A recent power cut sent my B2 bananas - checked support on the website for my symptoms. Tested one option, that didn’t work. Which meant my SD card was corrupted. Ordered replacement. Arrived in a couple of days. Sorted. That’s great service and my Brennan is a great piece of kit!
Happy customer.👍

29 June 2026
Brennan logo

Reply from Brennan

Hi Graham
Glad the new SD card got your B2 working again. Thanks for the 5 star review.
Jenny

Rated 5 out of 5 stars

works well but doesn't recognise…

works well but doesn't recognise British summer time, can be fussy on recognising cds

23 February 2026
Brennan logo

Reply from Brennan

Hello Thomas
Thank you for the 5 star review for your Refurbished Brennan B3+ and Refurbished VB1, both are popular and are great deals; you still get the 12 month warranty. The Forum - at https://www.thebrennanforum.com/ - gives more information on BST and time settings and also other help if you are interested. You are right though - you do need to adjust the BST manually, like my car :-)
Jenny

Rated 5 out of 5 stars

A quality product that is also easy to…

A quality product that is also easy to use. I'd been having access issues with my previous NAS drive. The Brennan2 made my life so much easier. Great for ripping CDs. I copied my music library from my old NAS drive and then pointed my Sonos to the Brennan. I still use my Sonos app but its pick all the music from the Brennan. Simple to get setup. Wish I had invested in something like this years ago!

1 July 2026
Brennan logo

Reply from Brennan

Hello Robert
Thank you for your 5 star review for the New Brennan B2 and taking the time to explain in detail some of the benefits of being a Brennan Owner.
Jenny

Rated 1 out of 5 stars

I bought a Brennan but I never received…

I bought a Brennan but I never received it. I live in the center of one of the UK's largest cities but the courier didn't deliver it on the day that they originally said, then they left it in a warehouse and wouldn't respond to my messages. So whats that got to do with Brennan? Well the courier returned it to Brennan and I didn't get my player. All that money and Brennan cant use a decent courier!

23 January 2026
Brennan logo

Reply from Brennan

Hello William
Sorry about the difficulties you had with your local DPD people back in January I note that you opted for a refund at the time. I have emailed you directly in case you were considering ordering again.
Martin

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