Brayleys Cars - Brayley Kia Harpenden Reviews 

Danny helped me with the whole process of leasing the new car and made it very easy for me, guiding me through it. He also responded very quickly to all communications.

Everything completed and car returned cleaned and polished!

Popped into Brayleys at Harpenden and met the lovely Natalie Took a few cars out for test drives as unsure of what I wanted Didn’t end up buying from this branch but I couldn’t fault the time and effort put into helping me chose the car that was right for me
Nothing was too much trouble
Definately go and see Natalie if you’re looking for a new or used car

Excellent service, professional and friendly. I would not hesitate to recommend.

Disappointed by questionable billing practices
I've had my Kia Niro serviced at Brayleys Kia Harpenden on multiple occasions, and unfortunately I've encountered the same issue more than once: being charged for washer fluid I didn’t need. The first time, I had topped it up myself before the service, yet still got billed for it—something I only noticed after reviewing the invoice at home.
This time, I made absolutely sure the washer fluid was filled to the top beforehand. Still, a charge appeared—£2.50 for 300ml of screen wash. I challenged it with the service manager, who explained that their system auto-defaults to adding the charge, that a technician had retrieved the fluid but didn’t use it, and it was “accidentally” left on the bill. He also mentioned they needed to review their billing system.
When I asked bluntly if Brayleys were “ripping me off,” he took offence. I then asked if it constituted fraud—again, offence taken. We agreed to disagree.
While the discussion remained civil, I’m very disappointed that a large company was happy to allow such questionable charges to stand. They did agree to a refund in the end. It may seem minor, but it’s the principle. Please check your bill closely—I wouldn’t want others to be caught out by something similar.

Car service was seamless. I was so pleased when I booked my car to be collected and returned to me and the car was collected promptly in the morning at the location I agreed, then the service was performed quickly and I was updated. Then the car was returned to me by the end of the morning. I was very impressed with the customer service and I could not have managed to get my car serviced without this service. Thank you

Friendly and efficient. Booked my car in for a time slot service. Car taken and returned exactly as planned. David went out of his way to fully explain the work done and next service requirements

The whole process went very smoothly and I was made to feel a welcomed customer. My salesman Danny was first class - nothing was too much trouble.

Had the satnav updated and a fuse replaced. Very courteous, very efficient, and were able to do the work on my chosen day. Thank you!

My car was serviced and had its MOT done within the expected time slot and was cleaned inside and out when I collected it.

Nice people to do business with, not pushy let you make your own opinion on things. Salesman Jonathan leston very helpful and nice guy done everything for us would recommend this company to everyone.

Very good service as always. Great experience.

Went to showroom to upgrade our car and was met by a professional sales person who took the time to listen to our requirements and answer any questions we had. We went through different options to purchase and ended up buying an ex-demo car. Very pleased with the car and purchasing experience and would more than likely go back when we change our other car.

Straight forward MOT. Staff efficient and courteous as always. Comfortable waiting area

Always a warm welcome at Brayleys, professional friendly staff

For annual service and MOT, I booked a pickup from and delivery back to home. This went smoothly, with friendly staff member picking up car. Communication with service department was good and they fixed a rubbing noise in back wheel that I had mentioned (a stick was caught and needed wheel removed to get it out). Car nicely valeted afterwards. Payment was easy via an email link they sent. Will use again.

The sales executive was very helpful and took us patiently through everything we needed to do. The whole transaction went very smoothly and quickly thanks to his guidance.

Maurice was very helpful throughout and made the whole experience as stress-free as possible for us.