Brayleys Cars - Brayley Honda Orpington Reviews 

606
•
TrustScore 4.5 out of 5

4.6

Cray Avenue 222, BR5 3PW Orpington, England, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

The booking process was very easy and the options available to me were explained clearly. I was advised of everything that was checked on my car and any issues that would require attention now and als... See more

Company replied

Rated 2 out of 5 stars

No video health check (informed on new server & would receive later), never did, also part of the service agreement. No time estimate given when told there would be when booking. When booking link wen... See more

Rated 5 out of 5 stars

Rumen Aleksandrov was a pleasure to deal with. From the start he listened to what I wanted but wasn’t pushy to secure a sale. He was knowledge, took the time to show me how things worked and was thor... See more

Rated 5 out of 5 stars

Really helpful and communicative people made the whole thing run smoothly. Had a call from the dealership after making the booking to confirm the details and run through past service history to ident... See more


Company details

  1. Car Dealer
  2. also in
  3. Auto Repair Shop
  4. Used Auto Parts Store
  5. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Cray Avenue 222, BR5 3PW, Orpington, England, United Kingdom

  • 0208 303 6363

4.6

Excellent

TrustScore 4.5 out of 5

606 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 27% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(606)

3,418 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top notch service

Really helpful and communicative people made the whole thing run smoothly. Had a call from the dealership after making the booking to confirm the details and run through past service history to identify any potential items needing particular inspection. Then, when the service had been completed, had another call to confirm it had been done and given an overview of the general condition of the car. All in all a real professional and personal service.

20 October 2026
Unprompted review
Rated 5 out of 5 stars

A stress free way to buy a car

Rumen Aleksandrov was a pleasure to deal with. From the start he listened to what I wanted but wasn’t pushy to secure a sale. He was knowledge, took the time to show me how things worked and was thorough with the paperwork. He called when he said he would call and I found the whole process very satisfactory.

22 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Helpful, polite and engaging. Made the whole experience smooth and snappy. Thanks, Sophie!

21 October 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Orpington

Hi Jack, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

My car was collected and returned…

My car was collected and returned promptly and staff were helpful and pleasant. I have a service plan, which is well worth having.

19 October 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Orpington

Hi Pauline, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Car servicing…

The booking process was very easy and the options available to me were explained clearly. I was advised of everything that was checked on my car and any issues that would require attention now and also and anything that would require attention in the future. They even cleaned inside my car which i did not not ask for or expect. The video on the inspection was also very helpful. Booking process was very quick, the staff are very helpful and polit, and the service was quickly done

16 October 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Orpington

Hi Rupert, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Great smooth experience

Great smooth experience. All people nice to deal with. Service carried out nice and fast. Detailed explanation of everything afterwards. Set me up a great deal on a new service plan and warranty.

15 October 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Orpington

Hi Bill, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Very happy with my service plan with…

Very happy with my service plan with Honda, the Guys at Brayley's Orpington make it very easy and always polite in explaining options.
Glad to see the car valet is back, collecting the car after it's service and car nice a clean, makes you feel good.

Well done Guys!

14 October 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Orpington

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Efficient and friendly.

Efficient and friendly.

12 October 2026
Unprompted review
Brayleys Cars - Brayley Honda Orpington logo

Reply from Brayleys Cars - Brayley Honda Orpington

Hi Amanda, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

A very professional and thorough staff and service

A very professional and thorough service for my Honda from Brayleys. Highly recommended - very helpful, knowledgeable and approachable team at all stages of the service.

12 October 2026
Unprompted review
Brayleys Cars - Brayley Honda Orpington logo

Reply from Brayleys Cars - Brayley Honda Orpington

Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 4 out of 5 stars

I was extremely happy with the service…

I was extremely happy with the service received and how quick my car was tested and then ready for collection.

12 October 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Orpington

Hi Terry, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

All good as usual.

All good as usual. Bought the car from Brayley and they have handled any recalls and servicing schedules promptly and professionally.

8 October 2026
Unprompted review
Brayleys Cars - Brayley Honda Orpington logo

Reply from Brayleys Cars - Brayley Honda Orpington

Hi Tim, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 4 out of 5 stars

Personal service

Very helpful and nice sales person whose name i believe is Sophie. She dealt with all my queries and told me to ring or pop in with any other queries.

7 October 2026
Unprompted review
Brayleys Cars - Brayley Honda Orpington logo

Reply from Brayleys Cars - Brayley Honda Orpington

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Service & MOT

Got my car serviced and MOT'd by Bradley's yesterday. Easy to book, check in and got the car back earlier than expected.

6 October 2026
Unprompted review
Brayleys Cars - Brayley Honda Orpington logo

Reply from Brayleys Cars - Brayley Honda Orpington

Hi John, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 2 out of 5 stars

No video health check (informed on new…

No video health check (informed on new server & would receive later), never did, also part of the service agreement. No time estimate given when told there would be when booking. When booking link went to brayleys Nissan, not Honda. Pestering calls from staff trying to save money with service plan (£20....wow).

30 September 2026
Unprompted review
Rated 5 out of 5 stars

Courteous

Courteous - work completed well within time frame - no problem in booking - experience first class

1 October 2026
Unprompted review
Brayleys Cars - Brayley Honda Orpington logo

Reply from Brayleys Cars - Brayley Honda Orpington

Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

the service was very good and the staff…

the service was very good and chris did a good job keeping me imformed about the car ewell gets 5 stars

30 September 2026
Unprompted review
Brayleys Cars - Brayley Honda Orpington logo

Reply from Brayleys Cars - Brayley Honda Orpington

Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Service & MOT

Collected car on time ,service carried well ,kept informed about the service . Job well done

28 October 2025
Unprompted review
Brayleys Cars - Brayley Honda Orpington logo

Reply from Brayleys Cars - Brayley Honda Orpington

Hi Roy, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Brilliant!

The staff were very helpful, especially when they realised I'd accidentally booked my car in for its service via a garage finding website mascarading as Brayleys. My car was quickly and efficiently serviced, MOT'd, etc. Also, it was beautifully clean inside and out which is not how it looked when I checked it in!

29 September 2026
Unprompted review
Brayleys Cars - Brayley Honda Orpington logo

Reply from Brayleys Cars - Brayley Honda Orpington

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Great Service

Staff professional, helpful and courteous. No fuss booking, details provided on work required, kept me informed throughout and car ready for collection when stated. Can't ask for more.

25 September 2026
Unprompted review
Brayleys Cars - Brayley Honda Orpington logo

Reply from Brayleys Cars - Brayley Honda Orpington

Hi Maxwell, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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