It was a pleasure dealing with Robert at Hendon Brayleys. He was always prompt with emails, He has a jolly sense of humour, pleasant to deal with and I asked him several times to confirm things.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very good communication. Booked a date, got reminders and form to fill in online beforehand with details of work. Kept updated throughout the day how service/MOT were going, including a video of t... See more
Company replied
Robert at Brayley's was simply brilliant, very friendly and extremely helpful. He gave the best advice and tips on everything and even gifted our toddler a couple of toy cars! Absolutely love our ne... See more
Company replied
Purchased a lovely car and excellent sales deal. Encountered few issues with Registration mixed up and ended with different number plate /Registration than originally ordered. All the document... See more
Company replied
Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Hyde Estate Road, NW9 6JX, London, England, United Kingdom
- 02082004040
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Brayleys Cars - Brayley Honda Hendon
Delightful Experience with 5 Star Ram
I was very lucky to have met Ram when I bought my car at Brayley Honda Hendon recently.
Ram was incredibly knowledgeable and answered all my questions with great patience and at the same time giving great honest advice too. He made the process smooth and easy, and I felt comfortable throughout.
Ram was also a good listener and went above and beyond to find a car that met my needs and he provided an exceptional level of customer service. He even emailed me couple days after to check if I was enjoying the car.
If only all car salespeople are at his standards.
I would highly recommend him to anyone looking to buy a car.

Reply from Brayleys Cars - Brayley Honda Hendon
Honda Dealer is Excellent,Sales and Servcie
This Honda Car Dealer Sells Cars
New and Secondhand.
The New and Secondhand Car choice is very good.New models are very nice
Also provides Car Srevice.
Their Sales and Service is
Excellent.

Reply from Brayleys Cars - Brayley Honda Hendon
Brayley’s service was excellent
I was dealt with promptly and everything was explained to me clearly. One assistant went out of his way to find the chassis number on my friend’s car, similar to mine, and checked if there was also a fuel pump recall on that. My service, MOT and recall job was done during the morning, so I could collect it at a reasonable time. I have renewed my service plan for another two years, and that shows the confidence I have in Brayleys.

Reply from Brayleys Cars - Brayley Honda Hendon

Reply from Brayleys Cars - Brayley Honda Hendon
I had a great experience dropping off…
I had a great experience dropping off my car for servicing. The process was smooth and efficient, and the staff were very friendly and professional. I felt confident that my car was in good hands. Highly recommend!

Reply from Brayleys Cars - Brayley Honda Hendon
Great customer service
Very pleased with the customer service that I received but SO disappointed to hear that our lovely receptionist has been made redundant. The place won't be the same 😭

Reply from Brayleys Cars - Brayley Honda Hendon

Reply from Brayleys Cars - Brayley Honda Hendon
My car battery on my Honda crv is going…
My car battery on my Honda crv is going flat have
Tried contacting Brayleys to take it to my local Hendon’s branch to have it tested as the battery is still
Under warranty five phone calls no answer three times
When I did speak to a person called Hardy I was told June would be a convenient time to book the car in,
disgraceful so am I supposed to jump start it every day
I don’t think so Brayleys you should be ashamed,
disgraceful service. 10 years customer. Cliff Ree.

Reply from Brayleys Cars - Brayley Honda Hendon
A troublefree purchase of a used Jazz…
A troublefree purchase of a used Jazz with excellent service from Ram. Thank you.

Reply from Brayleys Cars - Brayley Honda Hendon
Great service and quick
The service is quick and smart they care about what you saying to them and they listened what u want

Reply from Brayleys Cars - Brayley Honda Hendon
Very Good to buy a new car

Reply from Brayleys Cars - Brayley Honda Hendon
Very good experience purchasing used Honda
I bought a low mileage used Honda CRV from Brayleys Honda in Hendon. The service I received from Madalina Meianu was excellent. Highly efficient in the handover and the attention to detail in ensuring I was made aware of all the functionality was impressive.

Reply from Brayleys Cars - Brayley Honda Hendon
MOT and full service experience at Brayley’s Honda Hendon
The MOT and service for my Honda were efficiently done. I was phoned about midday to tell me the car was ready. In the service department I was handed over the report and invoice and this was talked through with me in detail I by a member of staff. I was impressed at the thoroughness and the fact that the price was reasonable and what I had been told, without any extra padding. Everyone was polite and very helpful. I will definitely go back next year.

Reply from Brayleys Cars - Brayley Honda Hendon
Excellent service as usual

Reply from Brayleys Cars - Brayley Honda Hendon
The employees are im very happy for them very respectful and…
The employees are very respectful and kind. I am very happy with this company. They are great

Reply from Brayleys Cars - Brayley Honda Hendon
Very friendly greeting and efficient…
Very friendly greeting and efficient service by person booking the car in. Work completed in good time and car was in lovely clean condition when I picked it up. Again the service was efficient and friendly.

Reply from Brayleys Cars - Brayley Honda Hendon
Everything was well organised
Everything was well organised - very pleasant assistant, clear information and quick. I took the bus to Brent Cross and no sooner had I arrived I received a call to say it was ready!

Reply from Brayleys Cars - Brayley Honda Hendon
2025 service
As always the various staff members could not be more helpful. The work is always to the highest standard. Environment is as always clean and pleasant to wait in, although unfortunately for the first time in 20 years or so of servicing the coffee machine was not working, probably the most important part of the service.😂

Reply from Brayleys Cars - Brayley Honda Hendon
MOT and service
Very quick to check my car in. Car was ready by 2.45pm and my the agent who looked after me was very thorough in letting me know what had been done.

Reply from Brayleys Cars - Brayley Honda Hendon
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







