BrandsMart USA Reviews 

I’ve had to reach out on multiple occasions just to get an update on 1 appliance. I’ve emailed, messaged, called, and even went into a store, and no one was able to tell me anything until today. This has deterred me from ever placing another order online. I will only order in store in the future.

Bianca W., thank you for your wonderful customer service at BrandsMart. You truly went above and beyond—six stars! This is a perfect example of how customer issues should be handled today: efficiently, professionally, and with genuine kindness. Your timely support and thoughtful approach made all the difference. Thank you again, Bianca!

Lisa Horowitz was great, she cared deeply and she made sure that she stayed in touch Throughout the entire circumstance, Thanks!

The compliment is for Lisa Horowitz in the corporate office. The customer service at Brands Mart is deplorable to say the least. Lisa did try to help me to get Steve Stevens to return my call on a few occasions. I applaud her efforts 100%

Thank you kindly,

Annmarie Meo

Great price & professional service.
Farhad Hossain great rep!

Marelys S. demonstrated stellar customer service during my chat, telephone call which definitely lead to my purchase today. She displayed top tier knowledge of the product while also being fully transparent and honest! I appreciate her for making this process seamless for me! Give this woman a raise, promotion or anything else that matches “best asset performance” ability for Brandsmart!

Lisa Horowitz was so helpful. She truly is an asset to your company! She deserves to be treated like a valuable employee as she truly is one!

Lisa Horowitz turned around the bad taste I had after making two purchases online that were never delivered. And went above and beyond to help me with the refund. Lisa was great

Lisa Horowitz made my experience great. I called with a question about an appliance that I bought in 2023. Lisa went out of her way to find my purchase information and to give me information about who to use my warranty. She is professional and kind...Please give her a raise. Thank you.

I got my questions answered quickly

Agent was knowledgeable and helpful...a little slow with the responses but I guess that's due to the agent multi-tasking. Great customer service

Lisa Horowitz was exceptionally attentive to my needs and she was able to resolve the issue professionally, politely and efficiently. If I was looking to hire, I would most definitely employ her.

I was able to place an order through the phone with the web services member Keeyon who was great! He kindly answered my questions about whether installation was included in the delivery / haul away service and also provided great information on how to get my rebate. Thanks so much!

Had assistance with a salesperson and was helpful with purchasing a Fitbit!! I was visiting family there and had a pleasant experience!!!

Alexander Philon help us with the some appliances for the house great customer service

PEDRO FROM CUSTOMER SERVICE WAS AWESOME! VERY HELPFUL AND UNDERSTOOD WHAT I WAS ASKING FOR AND EXECUTED IT PERFECTLY AND FAST! TOP TIER CUSTOMER SERVICE, THANK YOU MY FRIEND, CHEERS,

DANNY

I bought a new couch, about 3 weeks ago, the electric does not work, I called 3 times they keep on giving me the run around! BUYER BEWARE!

Pascale was professional, respectful, and kind. She quickly found a response to my question and was very patient as I sent pictures via email.

I am impressed regarding the immediate handling of this issue as oppose to waiting and receiving emails back and forth which can often be long and drawn out.

Ordering the TV was easy, their delivery service though is horrible. I'm still waiting for a TV that was out for delivery 4 days ago. That's unacceptable!!