BrandsMart USA Reviews 

the web agent did a very nice job. phone response/get a line through is awful. there must not have anyone handling calls - tried 20 times thru-out the day - 'all agents busy'.

The ONLY thing that made my frustrating experience great was the EXCELLENT service provided by Lisa Horowitz. I have repeatedly tried contacting the BrandsMart store where I purchased my tv and to no avail. No one answers the phone!

My experience with transport rep was horrible. However, I got the chance to speak to Michelle and I’m so happy you have her as part of your team. She went out her way to make sure I got my delivery on an earlier date, and a day that works with my schedule. She was kind and very understanding.
Thank you Michelle

Walked into Brandsmart and Lennie came up to me to ask what I was there for. I was looking for a new TV. He took me to that dept and immediately recommended one. I told him the size I wanted 55”. He recommended a certain brand and was courteous and so accommodating. Wish more sales people were like him. Phyllis Sureff

I was very please and received excellent customer service from Mr. Denis Zelaya he was very prompt in putting in my order for the furniture I purchase. As well as Mr. Samuel Stewart - he was very patient with me I actually came back twice to the store because of the measurements and he was still waiting for me with a smile and excellent service offer to me. Great Experience with this two gentleman.

I had to ask for my questions too many times

We had an excellent experience ordering our Kitchen Aid Counter Depth Refrigerator online. Our sales rep Keeyon Barr was very knowledgeable & helpful. He knew the answers to our questions. To be honest, I will call & shop with a sales rep from now on…😊

Joey Disomma was professional, kind and proficient. He helped me to make the purchase I need with no stress. As it relates to customer service, this is the way all agents should assist their customers

Web sales person Joe Disomma is very knowledgeable about products, but also relates to the customer needs.

Joe was very responsive and quickly helped me get my order placed and answered all my questions. Greatly appreciate the service!

I bought an item that they had first let me know that if they had it available after a week of waiting they would cancel my order because they don't have my order in the store.

Mrs Horowitz was extremely kind and very professional. She understood exactly my problem and vey quickly helped me. There should be more persons in this world with her attitude to help. God Bless her.

Michelle saved my life day . She best Ever!!! Needs a raise

Lisa Horowitz Was excellent and very helpful and went the extra mile to help me!

Keeyon Barr was an exceptional associate. He was patient and kind and very informative. I bought a kitchen set and arranged for installation and haul away with his help.

really fast service - and staff responded to my request in minutes

I purchased a washer and dryer and the service for order was amazing. The delivery of these items have been a nightmare and now I have to wait longer than expected due to the delivery team damaging an item. The service via chat has always been helpful. If you're buying anything from Brandsmart, do not use their delivery team. I have been rescheduled three times

I had the pleasure of speaking with Lisa Horowitz on 5/12/2026 regarding a situation I was experiencing at the Brandsmart store in Sawgrass (Sunrise, FL). Lisa kindly provided me with additional information, and I was able to resolve my problem after speaking with 3 alleged supervisors who offered no help or compromise. This review is strictly based on the assistance I received from Lisa, who was professional and knowledgeable.

Lisa Horowitz was an amazing person to help me with, who sent me a package, that I was surprised that I got the package. Lisa was asking me all of information on the box, and she went through every level until she got me the name of the person that sent me the box. I really appreciated Lisa for all of her help to each level of who was the sender. Thank you, Lisa Horowitz.