Bramblecrest Reviews 

I liked the garden furniture, used it so all good.
What the company could improve is the accessory website, e.g. what size parasol and table and chair cover I need to buy to fit the umbrella and table and chairs. It would be nice if you could do a bundle offer, and say take £10.00 off for the bundle instead or buying the covers separately.Also, it was very difficult to get a delivery date, you specify the two dates, which I couldn't do, then I have to email back and give 5he dates I can do. So from ordering to delivery it took about a month. Why can't you send a calender on line to customers and then they choose dates, you look at your delivery days, then confirm by email delivery date.
It is also NOT clear, I would need me and another to assembly it, as one has to hold the table leg, and another to screw bolts in. You also need two to move it into position once assembled, and put the heavy tempered glass on the top.
You should inform your customers you can, for a charge put it together for customers. Had I of seen this, I would have booked it in.
Please go the extra mile and get your Web site and delivery website, to inform customers about the products that are compatible with your ranges and delivery dates more user friendly.
I checked you out on Trustpilot and your customers have raised the same points.

You had exactly what we wanted and received a quick response and service was excellent

A catalogue of errors…..
Shipment confirmed, waited in all day. No furniture arrived…..
Called customer services and they stated a delivery was attempted, then phoned back to apologise and said they don’t know why but actually the furniture didn’t leave the warehouse, delivery promised for the following Thursday….
Waited in….. received delivery confirmation text at 12:30….. no furniture…. Customer services couldn’t explain…. Turns out still hadn’t left warehouse…. Delivery planned for the following Saturday…..
Furniture finally arrived…..
Wrong table and parasol shipped…
Now waiting 2 months for the correct table to be in stock
NOT GOOD

Stay clear this company have no morals they took my payment on the day of order £217 then advised 4-5 delivery a further 10 days after delivery date I called,
I was politely told I would receive a call back with information of the order,
No call back so I proceeded to call customer care to be told the order would be late as the container from we’re ever was going to be not till August and we now in June,
I asked to have monies returned only to be told I need to put it in writing to them,
Beware is friendly note on this outfit

Product of excellent quality, delivery team came without correct tools for installation but alls well in the end.

Lovely furniture. Great customer service when there was a problem
Recommend fully

We have just purchased our second Bramblecrest product. The design and quality is great, but I write this review specifically to offer some feedback on the dreadful packaging used - ridiculous amounts of plastic, foam and worst of all a bizarre composite plastic backed brown paper which cannot possibly be recyclable. Please sort it out - from a sustainability perspective it is shocking.

Good products an delivery

Easy to find. Easy to order. Fast delivery.

Great product and price
Excellent quality
Fast delivery

Placed order online. Was given a potential delivery date. That date passed and I had to contact you to chase delivery.
Then one of the loungers had a screw missing and the cushion was dirty. It has taken three weeks of me contacting you on numerous occasions to arrange for a replacement to be sent. This has now finally been booked in for 23/6/26. Hopefully it will go to plan.

Having bought patio furniture from you from a different outlet, I looked in your website to find an additional sunshade to match what I had bought. I found you also sold covers for my furniture. However I was disappointed that they do not fit the foot stalls as well and were a different colour.
The quality was excellent for the furniture and the parasols. As was the buying process from you. But disappointed that you didn't provide covers that were grey to match or would have given 5 stars

Delivery should have been 7-10 working days, we finally received the furniture after 21 working days, a message saying there was a delay would have been nice

Good quality product, delivered in good time.

The product delivered was exactly as ordered.

I was happy with the delivery although it took longer than stated, however I am now awaiting a reply from a phone call and email to customer services as I cannot use my parasol as it is broken.
I spoke to and emailed customer services on Monday 15th June, thank you, I look forward to hearing from you. Karen Chamberlain

Great customer service, delivery was on time.

Efficient and adaptable for delivery and assembly

No problem with the furniture itself as we already had a large garden set by Bramblecrest. Main issue is with communication. Ordered the furniture on 04/05/26 with a 5 to 7 business day delivery advertised on the website. As we hadn't heard anything by the 15th, I did an online chat, but I think it was with an AI bot of some kind, which just gave a vague reply to say that you were busy. Eventually got a message on the 25th to say that it's going to be delivered soon. Furniture delivered on the 27th, a full 23 days after the order. It would have been nice if there was some communication early on to say that there was going to be a delay.