The watch i ordered arrived today 23-12-25. I am pleased with the speed of delivery, also how easy and efficient the ordering system was. 1 small problem, I paid for the watch when we ordered it... See more
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Review summary
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Bradford Exchange provide very useful advertising both online and by post for a variety of good quality products. I have been pleased with their service and everything I have purchased. My wife is ver... See more
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Loved the wolf items I ordered arrived within the specified time packages were good also loved options of payments
Company replied
The app can be slow at time's and when I query a matter it took a while for me to receive the email but in view of that it's still a great service
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Company details
Written by the company
The Bradford Exchange is the definitive shopping destination for unique gifts, original fine jewelry designs, extraordinary collectibles, artful apparel, home decor and more wonderful items not found elsewhere. We cordially invite you to shop our site. Whether you are looking for meaningful gifts or a special something just for you, we hope you will be surprised and delighted with what you discover.
Contact info
1 Park Road , TW11 0AP, Teddington, United Kingdom
- 0333 003 1532
- https://www.bradford.co.uk/contact-us/
- www.bradford.co.uk
4.0
Great
6K reviews
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This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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I have bought from you in the past
I have bought from you in the past, and have also received gifts from a loved one and they have all been amazing and could you please send me a catalogue of all your lovely things thankyou 😊
24 December 2025
Reply from The Bradford Exchange
Thank you so much for your lovely review. It means a lot to hear that both your own purchases and the gifts you’ve received have been amazing, we truly appreciate your continued support.
Regarding a catalogue, we’d be more than happy to help. If you could please get in touch with our customer support team, they’ll arrange to send you the latest catalogue so you can browse all of our collections at your leisure.
Thank you again for your kind words, we’re delighted to have you as a returning customer.
Easy ordering
Easy ordering. I found ordering and finding the items I wanted easy and uneventful pay system. Thankyou
24 December 2025
Reply from The Bradford Exchange
Thank you for your lovely review. We’re really pleased to hear that ordering was straightforward and that you found everything you needed without any hassle. It’s great to know the payment process felt smooth too.
We really appreciate you taking the time to share your experience, thank you for choosing us.
Website was easy to use
Website was easy to use
The whole procedure of looking for an item and buying it was fantastic
With the vast amount of items was hard to choose from beautiful jewellery and homeware
23 December 2025
Reply from The Bradford Exchange
Thank you so much for your lovely review.
We’re delighted to hear you found the website easy to use and that the whole process, from browsing to buying, felt fantastic.
We do offer a wide range of jewellery and homeware, so we completely understand how hard it can be to choose when there are so many beautiful options.
We really appreciate you taking the time to share your experience and hope you love your purchase when it arrives.
Reply from The Bradford Exchange
Thanks so much for your review. It’s great to hear that placing your order was quick and simple, that’s exactly the experience we want for our customers.
We really appreciate you choosing us and hope your order is everything you’re expecting when it arrives.
Ordered an item as a Xmas gift on 12th…
Ordered an item as a Xmas gift on 12th December. Received an order acknowledgment, no dispatch note, no tracking info & no way of speaking to someone. I have no idea if the item is gonna arrive or not, very disappointed to be frank
12 December 2025
Reply from The Bradford Exchange
We’re very sorry to hear about your experience and completely understand how disappointing this must be, especially when ordering a Christmas gift.
An order acknowledgement confirms that your order was successfully placed, and dispatch notifications and tracking details are usually sent once the item has been shipped. We appreciate that the lack of updates and difficulty reaching us has been frustrating, and we sincerely apologise for this.
If you could please contact our customer services team directly via the contact details on our website, quoting your account number, we will be more than happy to look into this for you and provide an update on your delivery.
Thank you for taking the time to leave your feedback, it helps us to improve our service.
I ordered a gift for Christmas this…
I ordered a gift for Christmas this year, 2025 it looks like it will be Christmas 2026 before it is delivered. VERY DISAPPOINTED IN THE BRADFORD EXCHANGE. Of course they have already billed me for it.
Just a fact: it was being shipped out of Illinois on Dec. 17 today is late afternoon on Dec. 23 IT IS STILL IN ILLINOIS!
23 December 2025
Unprompted review
Reply from The Bradford Exchange
We’re very sorry to hear about your disappointment and completely understand how frustrating this must feel, especially when ordering a Christmas gift.
However, we would like to clarify that this Trustpilot page relates specifically to The Bradford Exchange UK. Orders placed in the United States are handled separately by The Bradford Exchange US, including billing, shipping, and customer support. Unfortunately, this means we are unable to access or assist with US-based orders from the UK.
We strongly recommend contacting The Bradford Exchange US customer service team directly, as they will be best placed to investigate the shipping delay and billing concerns you’ve mentioned.
We truly hope they are able to resolve this for you as quickly as possible, and we’re sorry we’re unable to assist further from the UK side.
The watch i ordered arrived today…
The watch i ordered arrived today 23-12-25. I am pleased with the speed of delivery, also how easy and efficient the ordering system was. 1 small problem, I paid for the watch when we ordered it( 119-45 pound but I have received an invoice for immediate payment for 114-95pound. In general i am and have been very satisfied with my dealings purchases with your company. Thank you
18 December 2025
Reply from The Bradford Exchange
Thank you so much for your review, we’re really pleased to hear your watch arrived quickly and that you found the ordering process easy and efficient. It’s great to know you’ve been satisfied with your experiences with us.
I’m sorry for the confusion regarding the additional invoice. That shouldn’t have happened, and we’d like to get this sorted for you straight away. If you could please contact our customer support team with your order details, we’ll look into the duplicate payment request and make sure everything is corrected.
Thank you again for your continued trust in us, we truly appreciate it.
Reply from The Bradford Exchange
Thank you for your review. We’re really glad to hear everything was very easy for you, that’s exactly what we aim for. We hope you enjoy your order when it arrives.
Thanks again for choosing us.
effortless to order what i wanted
20 December 2025
Reply from The Bradford Exchange
Thank you so much for your review. We’re really glad to hear the ordering process felt effortless for you, that’s exactly what we aim for. We hope you love your purchase when it arrives.
Thanks again for choosing us.
Still waiting for item
14 December 2025
Reply from The Bradford Exchange
Thank you for your review.
We’re very sorry to hear you’re still waiting for your item. We did everything possible to ensure that all orders placed before 21st December were dispatched in time for Christmas delivery. While deliveries can sometimes take a little longer due to seasonal demand, we kindly ask that you please continue to keep an eye out for your parcel.
If your order does not arrive shortly or if you need any further assistance, please don’t hesitate to contact our Customer Service team, who will be happy to help.
Thank you for your patience and understanding.
Wicked witch statuette
Wicked witch statuette. Extremely badly painted. In particular, the face and eyes - terrible. Nothing like the quality shown on the website picture.
Looked as if done by someone, or thing, without any experience. Luckily for me, I am a miniature painter and could remedy the problem. Bought as a gift and sorted by me.
Highly overpriced for shoddy quality. Would not recommend, unless you want the total B-ache of having to return etc.
6 December 2025
Reply from The Bradford Exchange
Thank you for taking the time to share your feedback.
We’re very sorry to hear that the Wicked Witch statuette did not meet your expectations and that the paintwork, particularly on the face and eyes, fell short of the quality shown on our website. This is certainly not the standard we aim to provide, and we apologise for the disappointment this caused, especially as the item was purchased as a gift.
While we’re glad you were able to improve the finish yourself, we fully appreciate that this should not have been necessary. We also understand your concerns regarding value for money and are sorry that the quality did not reflect the price you paid.
Should you wish to discuss this further or if there is anything we can do to help, we would encourage you to contact our Customer Service team directly, who would be happy to assist.
Thank you again for your honest feedback, which we will share with the relevant team to help improve our products and quality control.
Reply from The Bradford Exchange
Hi Mr P Andrews,
Thank you so much for your lovely feedback, we’re delighted to hear you received excellent service from start to finish.
We really appreciate you taking the time to leave a review, and we wish you a Merry Christmas and a Happy New Year! 🎄✨
Kind regards
Customer Support
Bradford won’t let me order because 12…
Bradford won’t let me order because 12 years ago I ordered Disney items and couldn’t pay so sent them back so they blacklisted me even though they were not out of pocket
7 December 2025
Reply from The Bradford Exchange
Dear Ms Obbard,
We’re sorry for the frustration this situation has caused and we do understand how disappointing this must feel.
Our Customer Support team are required to follow company policy. Many customers use our free instalment payment option, and unfortunately when an account reaches a debt position, the system automatically applies a block on future orders. This applies regardless of how long ago the issue occurred.
Please be assured this is not personal, the block is generated automatically in line with our overall rules, and our Customer Support team must follow this guidance.
We apologise again for the inconvenience caused and appreciate you taking the time to share your experience, as this can help us to change policy in the future.
Kind regards
Customer Support
I came across this site looking for a…
I came across this site looking for a unique Christmas present, I was very happy with the watch I purchased and the delivery came much sooner than I expected. Will definitely be using this site again in the future!
16 December 2025
Reply from The Bradford Exchange
Hi Katie,
Thank you for your wonderful review! We’re so pleased to hear you were happy with your watch and that it arrived sooner than expected.
We really appreciate you choosing us for a unique Christmas gift and look forward to welcoming you back again in the future. 🎄✨
Kind regards
Customer Support
Reply from The Bradford Exchange
Thank you for your great feedback! We’re delighted to hear your item arrived quickly and was perfect. We really appreciate you taking the time to leave a review.
Merry Christmas and a Happy New Year! 🎄✨
I haven't received my order that was…
I haven't received my order that was ordered 7 weeks ago and my emails have not been respo ded to
14 November 2025
Reply from The Bradford Exchange
Hi Customer,
We’re very sorry to hear about the delay with your order and that you haven’t received a response to your emails. We understand how frustrating this must be, especially given the length of time you’ve been waiting.
To ensure your query is resolved as quickly as possible, the best way to contact us is via our Web Chat service, where our team can securely access your order details and provide real-time assistance.
Please accept our apologies for the inconvenience caused, and we appreciate you bringing this to our attention.
Kind regards
Customer Support
I loved this snowman in a globe as soon…
I loved this snowman in a globe as soon as I saw it. A few problems in ordering at first, Soon sorted. I can’t wait for it to be delivered.
21 December 2025
Reply from The Bradford Exchange
Hi Barbara,
Thank you for your lovely review! We’re so pleased to hear you loved the snowman globe and that the initial ordering issues were quickly sorted. We hope you enjoy it just as much when it arrives.
Merry Christmas and a Happy New Year! 🎄✨
Very straightforward to place an order
21 December 2025
Reply from The Bradford Exchange
Thank you for your feedback! We’re pleased to hear you found the ordering process very straightforward. We appreciate you taking the time to leave a review.
Merry Christmas and a Happy New Year! 🎄✨
In limbo
Subject: Requested Review for My Recent Order Experience
Dear Bradford Exchange Team,
Here is my honest review for my purchase of the Harry Potter lamp, despite the ongoing unresolved issues with my order. For context, here it is:
On 6 December 2025, I placed an order with ample time for pre-Christmas delivery. Your website offers no order tracking, no account login, and no way to view previous purchases, making it impossible to check status independently.
On 17 December, I received a "non-payment" notice (in the mail, dated 10th Dec). Concerned the original PayPal payment had failed, I reordered the item immediately, selecting expedited shipping at an additional £10 cost
Only later did I discover that the original payment had in fact processed, resulting in two pending charges for the same item.
I emailed your support team on the 17th Dec, explaining the situation and requesting that you ship one item promptly (using the expedited option I paid for) and cancel/refund the duplicate order. To date, now 21st December, I have received no response, no acknowledgment, and no resolution.
It is particularly frustrating to receive a review request while a legitimate customer issue remains completely ignored.
I would much prefer to leave a positive review, but this experience, poor website functionality, confusing payment communication, duplicate charging, and zero customer support follow-up, has been deeply disappointing.
I still hope for a swift resolution. Please prioritize shipping the lamp and refunding the duplicate charge as soon as possible.
Regards,
David.
17 December 2025
Reply from The Bradford Exchange
Hi Mr Hughes,
Thank you for taking the time to share such detailed feedback. We’re very sorry to hear about your experience and appreciate you outlining the issues you’ve encountered. Please be assured that your comments and concerns are being heard.
We are currently in the process of updating our internal systems and company website, including improvements to order visibility, payment communication, and overall customer experience. We understand how frustrating this situation must have been, particularly with duplicate payments and the lack of timely responses, and we sincerely apologise for this.
To receive the quickest update on your order status and payment process, we recommend contacting our team via Web Chat, where advisors can securely access your details and assist you in real time.
Thank you again for your feedback, and we do apologise for the inconvenience caused.
Kind regards
Customer Support
Found vert helpful
18 December 2025
Reply from The Bradford Exchange
Hi,
Thank you so much for the lovely review.
Merry Christmas and a Happy New Year.
Customer Support
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