Box.co.uk Reviews 10,747

A bit late with this review. But I can't fault the service. Compatitive prices and quick delivery.

Well packaged and great condition

good service, prompt delivery and product worked exactly as desired.

Excellent service. Highly recommend!

Quick delivery
The order was delivered promptly and with good comms along the way.

Hello, never use box.co.uk as I received a motherboard with damaged pins and I immediately messaged customer support and sent the item back for a full refund. But the company won't give me a refund and is telling me I was the one to damaged the motherboard but I only had taking the motherboard out of the box to check it. First time and last time using this company

The monitor is great delivery was ok got tracking no time given and customer service needs to improve but might buy again from here

quick delivery, thanks

Great service with speedy dispatch of the items I ordered.

Hands down the most unprofessional company I have dealt with. They engage in dishonest practices that feel like theft. Avoid this business at all costs. You dont get your games when purchasing from them.

Fast shipping, overall good experience. Bought the keyboard at afternoon and received it the next day.

As usual, Box are a pleasure to deal with. Quick delivery, good prices, and no issues.

I ordered a printer, which arrived promptly and worked well. Can't ask for any more really!

The worst and most unpleasant customer experience I've ever had, by far, and still ongoing. Box have turned what should have been a simple purchase into a stressful, drawn out ordeal that remains unresolved to this day over 6 months later.

In October 2025, I bought 4 hard drives from Box for 2-3 day delivery. The courier claimed to attempt delivery to a completely unrelated house and finally delivered after 1 week - however the box was in an extremely shoddy condition, the packing tape had clearly been opened and resealed with sellotape, and there were only 2 drives. I immediately reported that there were missing drives on the day of delivery to their online customer support. They advised they would raise an investigation with the courier but that it would take up to 30 days. This should have been a red flag but I waited patiently for nearly a month before asking for another update. They simply said they were still investigating and would chase with the courier.

(I have since learned that the courier in question typically requires evidence within 14 days of delivery for missing item claims, or by default they do not accept liability. At no point was I made aware of this by Box.)

I had to keep chasing and eventually they requested photos and proof of the tampering which I immediately provided. They assured me they were fighting my corner, but then proceeded to completely ignore me for 44 consecutive days despite numerous chases, during which there were no updates or even attempts at communication from them.

I felt forced to resort to PayPal Buyer Protection at this point in January after nearly 3 months since raising the case with Box and no solution in sight, simply requesting a refund for the 2 missing drives. It was at this point that Box Support decided to start replying again, only to now take the position that all 4 drives had definitely been delivered and that they had now closed my case - which obviously came as an extremely unpleasant shock. Nonetheless we each provided our evidence in the PayPal case. PayPal reviewed this impartially and ruled in my favour, awarding me the partial refund I requested. (Massively grateful to PayPal by the way, their support has been stellar and I would highly recommend them.)

I had naively hoped that would be the end of it and enjoyed a brief period of relative peace, but Box Support contacted me out of the blue over a month later (apparently forgoing any further dispute with PayPal) demanding that I either return the drives that I never received or pay them for the refund which they viewed as unauthorised. Against my better judgment and PayPal's advice to ignore Box, I have tried explaining the situation to Box multiple times in good faith, to no avail.
After ignoring and stringing me along for so long, being completely opaque about the 'investigation' they were carrying out, likely missing crucial deadlines for the successful investigation of any potential case with the courier, and providing the bare minimum of tracking information during the PayPal case, the service representative who once claimed to be trying to help me is now claiming that the courier refusing to accept liability is now my responsibility and demanding I return the money refunded to me by PayPal, also effectively attempting to bypass PayPal's Buyer Protection scheme and recoup their losses directly from the customer - all the while offering no apologies or explanations, giving incoherent and self-contradicting arguments, and refusing to provide any meaningful evidence.

Please ask yourself after reading all of this if at any point this could be considered even vaguely acceptable customer service. Imagine how you would feel if you had ordered these 4 hard drives for a 4 bay NAS in October, expecting them to arrive in a few days well in advance of Christmas, only to still find yourself with only 2 drives 6 months later and the vendor saying it is your fault and demanding money back from you. Stressful doesn't begin to describe it. I normally don't feel the need to write reviews for sub-par experiences, but as Box Support went out of their way to continue to make this experience worse for me, I see no other option.

I initially turned to Box because I thought they were a reputable and trustworthy vendor, but based on the horrendous experience at every stage and their anti-consumer practices, I couldn't possibly recommend them to anyone else or consider doing business with them ever again.

I will update this review if/when I receive any resolution from Box, but otherwise consider the matter still unresolved.

Great Price and Next day delivery F.O.C

Item never received. DPD didn't deliver the item. Contacted Box customer service for 5 days in a row asking them to locate my item. Received generic responses and asked me to be patient!!!!!!! I spent nearly £1500 and paid for next day delivery and 6 days later no item. I asked for a refund but they refused saying they had to wait for the undelivered item to be returned to them. DPD claimed as per usual they attempted delivery which is untrue as I was home waiting for the urgent delivery but as per usual never left a card.
Very poor service - don't be fooled by the cheaper prices on website. Cheap prices and cheap service.
The lack of communication, ownership by Box, and urgency has been extremely frustrating, and this experience has genuinely put me off using Box again

DELIVERY SERVICE NEVER DELIVERED MY MOTHERBOARD NOW SELLER WONT GIVE ME A REFUND

The laptop has experienced the same bug as my laptop within 2 days of use. Bear in mind, the last laptop had no issues for years.