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Bovis Homes Reviews 

925
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 487 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional sales staff for making the entire property buying process remarkably smooth and completely stress-free. Consumers consistently note that the team provides outstanding customer service, offering clear guidance, extensive neighborhood knowledge, and a deeply welcoming environment throughout their journey. Some reviewers were not happy with the post-build support and reported concerns regarding structural aspects or dissatisfaction with the resolution process. A few customers also mentioned distressing communication delays, unexpected disruptions, and ongoing issues regarding unfinished estate infrastructure that negatively impacted their overall satisfaction.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are consistently helpful,... See more

Service

People report positive experiences with service, highlighting knowledgeable and helpful sales consultants who... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and approachable sales teams... See more

User experience

Reviewers highlight positive aspects of user experience, describing the process as smooth, welcoming, and... See more

Location

Consumers find location to be ambiguous, noting that while the areas are often described as lovely and prime,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic and welcoming experience from first views to reserving. Explains everything clearly and fabtastic with our 2 children as well. The show houses made us want to switch from a potential other b... See more

Rated 5 out of 5 stars

Great experience with Bovis Homes ⭐⭐⭐⭐⭐ We’ve had a really positive experience with Bovis Homes so far. The sales team have been helpful, professional and approachable throughout the process, and w... See more

Company replied

Rated 5 out of 5 stars

We had visited Bovis Homes at Whiteley Meadows on two occasions, one before we sold our house and the second once our house was STC. We met with Matt Morrison, whom we felt offered us the best custome... See more

Company replied

Rated 5 out of 5 stars

We called today at the Hollingworth Lake development. We were greeted by the super friendly Rhrodri. He was extremely informative, he quickly and very concisely gave us a good overview of the Cypres... See more

Company replied


Company details

  1. Home Builder

Written by the company

At Bovis Homes, we’ve been building exceptional new homes since 1885 and over the generations we’ve become one of the UK’s leading new home builders. Known for our quality craftmanship, we build homes that combine contemporary design with timeless architectural details. Customer Service contact details: https://www.bovishomes.co.uk/contact-us/customer-services


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

925 reviews

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4.5

All reviews

(925)

474 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

If there was an option of Zero stars I…

If there was an option of Zero stars I would have rated that. We have purchased our beautiful house in Redlands Village about 2.5 years ago. What was meant to be a beautiful start, turned into Nightmare from day one with major issues still not being resolved. The Bifold door doesnt lock and completely Jams in Summer. The Window is leaking. No smoke/heat alarm in the Kitchen. Several major building regulations not complied with. The Developer has still not resolved any of these major issues and has been ignoring all the major concerns so far. All they have done so far is send several different inspection Engineers, but not apply any resolution.

10 April 2025
Unprompted review
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Reply from Bovis Homes

Hi JDL,

Thank you for your review.

We are aware of the concerns you have raised and have previously requested further information to allow us to investigate these matters fully. To date, we have not received the details needed to progress this.

We remain willing to review the issues you have highlighted, including those relating to the bifold doors, window, and safety provisions, as soon as the requested information is provided so that appropriate next steps can be taken.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

The sales ladies were all very…

The sales ladies were all very professional and helpful

31 March 2026
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Reply from Bovis Homes

Hi Mrs Wotherspoon,

We appreciate your positive feedback and are so glad the sales team helped you!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Ludmila Was absolutely excellent

Ludmila Was absolutely excellent, super helpful and knowledgeable - we felt at ease and our questions were answered with clarity!!

7 April 2026
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Reply from Bovis Homes

Hi Abdoul,

We're happy to hear that our team member was so helpful and knowledgeable! We appreciate you mentioning how at ease you felt and how clearly your questions were answered.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Helpful, accommodating and professional

Helpful, accommodating, friendly and professional! The reservation process was made really simple - Colin and Martin went out of their way to help and support us. Very impressed!

6 April 2026
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Reply from Bovis Homes

Hi Michelle,

We appreciate your kind words! We are so glad the reservation process was simple, and our team offered helpful support. Thank you for your positive feedback.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Bovis’ Claire Keville

My wife and I are buying a Bovis new build from their Kenilworth development, and thus far the sale process has been managed for Bovis by Claire Keville. Very sadly she has been moved by Bovis to another development before our build is finished, but her professionalism and impressive commitment to detail gave us enormous belief that Bovis would deliver all that we asked for and were promised. We will greatly miss Claire’s input during the remainder of this process. Thank you Claire for all your guidance and help. Those taking your role have a lot to live up to.

6 April 2026
Unprompted review
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Reply from Bovis Homes

Hi David,

We appreciate your positive comments regarding the purchase of your new home. We are grateful for your kind words about our team member and recognize the value of their dedication. We wish you the best as the building of your home continues.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Hollin Bank Littleborough. Positive experience

We have visited the Hollin Bank development in Littleborough and we were greeted by Rhodri. I must say we have visited a lot of new build sites to look for our ideal home, I have never had such a wonderful experience as the one with Rhodri. So much so we went back again today to discuss potential options to purchase after the initial visit yesterday. Rhodri is the upmost professional, has infectious positivity, his attention to detail and knowledge of the houses is second to none. I have worked in sales for 32 years, in my experience people buy from people and Rhodri is someone you would want to purchase a home from. Please pass on my positive feedback to Rhodri.

6 April 2026
Unprompted review
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Reply from Bovis Homes

Hi Ian,

We're happy to hear that you had such a wonderful experience during your visit. It's great to know that the team member's professionalism, positivity, and knowledge stood out to you. We appreciate you sharing your positive feedback.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

The team at Hollin Bank go above and…

The team at Hollin Bank go above and beyond. We started our journey with Gav and have recently been working with Rhodri and Claire. They’ve all gone out of their way to make our experience a good one. There’s nothing to much trouble and you’ll still find them replying to messages when their working day is done.

3 April 2026
Unprompted review
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Reply from Bovis Homes

Hi Sharlene,

We appreciate your kind words! We are so glad to hear that our team has been helpful and responsive throughout your experience. It's great to know that their dedication made a positive difference for you.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Perfect buying experience

Bev is without doubt one of the best sales advisors I have come across, made the experience super enjoyable and had so much knowledge to help us make all the right decisions, no pressure just honesty.

The development and build look amazing, we cant wait to move in.

5 April 2026
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Reply from Bovis Homes

Hi N/A,

We're happy to hear that the sales advisor made the experience super enjoyable and provided so much knowledge. We appreciate you highlighting the honesty. We're glad you like the development and build!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Fantastic communication throughout

Fantastic communication throughout - highly recommend.

4 April 2026
Unprompted review
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Reply from Bovis Homes

Hi Matthew,

We're happy to hear that you had a positive experience with our communication. Thank you for your recommendation!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Our experience so far has been lovely

Our experience so far has been lovely, Rhodri who is currently working at the Hollin Bank site has been very helpful. He is very knowledgeable about the homes and processes relating to purchasing a Bovis Home.

4 April 2026
Unprompted review
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Reply from Bovis Homes

Hi Mrs HOBSON,

We're happy to hear that your experience has been lovely and that the team member has been very helpful and knowledgeable! We appreciate you sharing your positive experience.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Lisa was really helpful and…

Lisa was really helpful and knowledgeable

5 April 2026
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Reply from Bovis Homes

Hi Dave S,

We appreciate you sharing your positive experience; we're so glad that you found our team member helpful and knowledgeable.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Excellent communication

Excellent communication, very helpful throughout the whole process and great after care service once complete.

6 January 2026
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Reply from Bovis Homes

Hi Julian,

We're happy to hear that our communication and after-care service met your expectations. Thank you for sharing your positive experience with us!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Andrea was fantastic and so helpful

Andrea was fantastic and so helpful. She went through everything thoroughly and made us feel at ease. Thank you.

4 April 2026
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Reply from Bovis Homes

Hi Hannah ,

We are happy to hear that the service provided made you feel at ease! We appreciate you taking the time to leave us this fantastic feedback.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Potteric Edge

Lisa Morley at Potteric Edge has been brilliant since day 1 of the process of buying through the shared ownership scheme, she has made the journey easy, being super friendly & informative. I would definitely recommend this building company . I absolutely love the house & feel so blessed to ne living here, its a dream come true .

2 April 2026
Unprompted review
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Reply from Bovis Homes

Hi Jane ,

We're happy to hear about your positive experience at Potteric Edge! It's great to know that our team made the process easy and informative and that you love your new home. Thank you for your recommendation!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

It was very professional

Very professional service with experience staff ready to help .
I was very impressed with Mandy’s experience and ability to give the right advice

1 April 2026
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Reply from Bovis Homes

Hi Washington,

We're happy to hear you received professional service and helpful advice from our experienced staff. We appreciate your positive feedback on the service you received.

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Friendly staff and can reach any time…

Friendly staff and can reach any time for getting information. Good dealing to customers.

1 April 2026
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Reply from Bovis Homes

Hi Akhil,

We're happy to hear that our staff was friendly and accessible, providing helpful information and good service. Thank you for your positive feedback!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Rhodri was so welcoming and honest with…

Rhodri was so welcoming and honest with everything. I didn’t have a booking and he took the time to answer my enquiry even though he looked like he was in his way out.

30 March 2026
Unprompted review
Bovis Homes logo

Reply from Bovis Homes

Hi Christopher,

We're happy to hear that you felt welcomed. It's great to know that our team member took the time to assist with your enquiry. We appreciate your feedback!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

We have recently reserved a beautiful…

We have recently reserved a beautiful home at Hollin Bank and been in over the weekend to ‘meet the builder’ look around our home and the progress it’s making and got to choose our kitchen / tiles etc and some little extras to make our home just how we want it. We couldn’t have done this without the support from Rhodri, who made the process go extremely smoothly and was very helpful with guiding us to make the right choices (as we was indecisive on most things 🤣🫠 never felt rushed) Rhrodi was extremely welcoming friendly and witty! Which we loved. Cannot wait for completion now and to live into our forever home 🏡

29 March 2026
Unprompted review
Bovis Homes logo

Reply from Bovis Homes

Hi Katie,

We're happy to hear that the home selection process went smoothly and that you felt supported. It's great that the guidance provided helped you make the right choices for your new home. We appreciate your positive feedback and are excited for you to move into your forever home!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

Completed today with Bovis Homes

Completed today with Bovis Homes, Kidderminister. Lisa was our Sales Consultant. The smoothest and easiest experience as a first time buyer. Completion took just over a month. Lisa was professional, friendly and made us both super comfortable. 10/10!

30 March 2026
Unprompted review
Bovis Homes logo

Reply from Bovis Homes

Hi Nigel,

We're happy to hear that your first-time home-buying experience was smooth and easy. We appreciate your positive feedback and are so glad we made you feel comfortable. Thank you!

Kind Regards,
Kobi
Bovis Homes

Rated 5 out of 5 stars

All was very fast and without any…

All was very fast and without any problem

4 March 2026
Bovis Homes logo

Reply from Bovis Homes

Hi Marcin,

We're happy to hear that your experience was fast and without any issues. Thank you for your positive feedback!

Kind Regards,
Kobi
Bovis Homes

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