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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would just say use a credit card with them cause any multiple outfit option returns etc take forever to get refunded (as a deterrent i imagine), so dont use your own money or you will be left withou... See more
Kai was great! Very knowledgeable and helpful! Great customer service in that respect. Hopefully the package arrives today and hopefully someone can take the delivery at the hours they can deliver u... See more
I've been ordering from Boohooman for a few years, but the last 4 orders I've placed when their website states "ORDER BY MIDNIGHT TO GET TOMORROW" my order arrives around 7 days later! Also tracking i... See more
Company details
Information provided by various external sources
Explore a collection of mens clothing and shop the latest menswear trends at boohooMAN. Shop affordable styles from mens shirts, jeans, coats to footwear and much more
Contact info
United Kingdom
- www.boohooman.com
2.2
Poor
14K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Placed an order for a three piece suit
Placed an order for a three piece suit. The waistcoat that arrived was the wrong size. The tag attached showed the correct size but the label on it said another. Was offered to return for a refund which will take weeks, but I would need to reorder another and cover delivery again, despite it being their mess up. Their only means of contact appears to be messengers which takes them a day or longer per short message reply. Impossible to get things resolved. Honestly I’d avoid them, it’s not worth the headache.
21 April 2026
Unprompted review
Reply from boohooMAN
Hi Ashley,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
They lost my parcel, ignored my emails
I ordered some bits for my nephews birthday and paid "next day" so it would arrive early, once I saw Evri was delivering I already got paranoid.
The item got delivered to a random address, the proof of delivery was a photo of someone's feet next to some cigarette butts.
I reached out to boohoo man for them to resend items or refund, they ignored my email & social media messages for 7 days so I sent another warning of charge back, no reply, so I started charge back with Revolut, and within 90 minutes of Revolut starting the charge back boohoo contested it. - they ignore their customers but respond to the banks. I have no doubt I'll get my money back from Revolut, but others may not so please be wary about using this deplorable company as they do not value you at all.
16 April 2026
Unprompted review
Reply from boohooMAN
Hi Ollie,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
I just want to thank an employee of…
I just want to thank an employee of yours, Kai he’s so helpful to finding my package which i appreciate so much.
Thank you once again Kai.
21 April 2026
Unprompted review
Reply from boohooMAN
Hey Ben,
Thank you for taking the time to leave us a lovely review!
I’m sorry to hear about your issue with your package. However, I'm glad you reached out to our team, where Kai was able to look into matters and ensure this was resolved as quick as possible.
I will be sure to pass on your kind words on your behalf.
Take care and have a lovely day!
Raja
Avoid, better companies out there
Ive used Boohooman several times and always received the goods. However, the first time I try to return one item for a refund their true colours are seen.
Initially, I received a gift card which didnt work, after going back and forth several times, they claim to have processed a refund which still hasn't materialised and its well past the 5-7 days to hit the bank.
Customer service is a waste of time, going round in circles asking for the same info even though I have a confirmation email from them, stating the refund has been issued.
No wonder the share price has plummeted over the past few years, judging by the other reviews return custom must be virtually nil.
I certainly wont be buying again. Dont treat customers right and get what you deserve!
Now ill get a standard response from Rob by the looks of it on the other complaints, requesting to go back through customer services.
20 April 2026
Unprompted review
Reply from boohooMAN
Hi Craig,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Ordered 2 pairs of shorts
Ordered 2 pairs of shorts, they came were far too big! Shipped them back and have stated I’m getting a refund for 1 set when I shipped both of the sets back! Absolute joke won’t be shopping here again!
21 April 2026
Unprompted review
Reply from boohooMAN
Hi Harry,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
If I could give lower score I would
If I could give lower score I would. An absolute scam company.
Custer service is non existent it's just a chat bot that keeps asking you the same questions over and over.
If you do manage to get a response from a human they just end up closing your chat forcing you start all over again.
Won't be using this company ever again absolute scam.
21 April 2026
Unprompted review
Reply from boohooMAN
Hi Charles,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Really poor service - would not recommend
I placed an order on their site on april 9th and received no confirmation email, no order dispatched email, no delivery details. Tried reaching out to customer service only got the AI bot telling me my order should be delivered by april 17th maximum, then they said 19th maximum, then they said oops might be lost. I paid 650 dollars for this and they dont even have the decency to give a human response as to why the order is missing and why they havent sent a single update. The issue isnt so much boohoo themselves its that the shipping services they use are literally the cheapest scammiest shipping sites so you end up with these situations as a result of their desire to cut costs this drastically. Fair enough but at least give me the option to pay for delivery with a trusted service as opposed to meowmeow delivery uniuni delivery
9 April 2026
Unprompted review
Reply from boohooMAN
Hi Osama,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
You guys have the worst system ever you…
You guys have the worst system ever you guys made the same mistake twice like fix your flipping shi how will I order barrel jeans and you guys are giving me ballon fit pleated jorts twice same mistake twice and you guys have a bad customer care system to only thing I can speak to is a flipping ai fix your rubbish system.
20 April 2026
Unprompted review
Reply from boohooMAN
Hi Tejiri,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Appalling customer service
I have been trying to return goods for 2 weeks now. Couldn't use their return portal so sent email. After a week customer services sent me a QR code but omitted to inform which courier to use. I tried Evri but couldn't print Return Label. I am now trying to ascertain which courier. I have tried Boohooman WhatsApp which sent my response to customer services. I also sent another email so I guess another wait of 2 weeks to get reply and then will be told cannot return. Appalling customer service turnaround. If I could give 0 stars I would.
20 April 2026
Unprompted review
Reply from boohooMAN
Hi,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Con artist of a company!
Update from my last review… or should I say still no update, their response is contact customer service but they do NOTHING!!
NEVER EVER get the refund via gift card, it’s a con so they can keep your money!! they never send them (im due 3) and after 6 months they finally manually sent them and guess what…… they are expired!! First I get a message Basically saying ohh well too much time has past there is nothing they can do, then after a week of back and forth they tell me they will be reissued and new ones sent!! THAT WAS WEEKS AGO AND STILL NOTHING!!
19 April 2026
Unprompted review
Reply from boohooMAN
Hi Chris,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
Nothing more then a scam this company…
Nothing more then a scam this company (if you want to even call it that)
Take days a time to respond to messages and emails, go around in circles because they do not understand simple terms, and talk to you as if your the stupid one!
paid for premier delivery for it to work the first time I made a purchase then to not work since!. On top they expect you to also pay an insurance fee for your parcel but shouldn’t this be standard with any parcel you order from anywhere.
All in all just don’t bother! Save your time and money!.
19 April 2026
Unprompted review
Reply from boohooMAN
Hi Stacey,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
shocking returns policy
I ordered shorts in medium and their sizing was way off they fit like an extra large which is a significant fault and doesn’t represent true sizing and they are making me pay returns and I also won’t get refunded for them £25 spent to only receive £18 back for their own mistake a shocking company with shocking customer service avoid at all costs.
19 April 2026
Unprompted review
Reply from boohooMAN
Hi Joshua,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
Stupid sizes.
All their clothes are stupidly sized. You tops will be too short/too long. They’re obsessed with the “oversized” look instead of doing standard sizes and letting people size up if they want to. Even their “regular fit” will be a weird shape. Just avoid.
18 April 2026
Unprompted review
Reply from boohooMAN
Hi Kenny,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
Good service
18 April 2026
Unprompted review
Reply from boohooMAN
Hi,
Thank you for taking the time to leave us a review!
We’re so happy to hear that you had a great experience shopping with BoohooMAN. Your feedback is greatly appreciated, and we’ll continue working hard to bring you the best products and service.
We look forward to welcoming you back soon.
Thanks again for choosing BoohooMAN!
Rob
Took 4 full working days from Monday…
Took 4 full working days from Monday April 13. For it just to be dissipated on Friday 17 April. Won’t be ordering again. As this is ridiculously slow sending parcels to Evri. Won’t respond to my messages of my concerns. I tried everything to get in contact with them. But still no response.
18 April 2026
Unprompted review
Reply from boohooMAN
Hi,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
Bought an item from Boohooman
Bought an item from Boohooman, 10 days went by and I recieved no update on shipping/tracking. I tried to reach out to customer service, but was met with an AI assistant that offered no help at all. They redirected me to the seel customer service and they told me to wait a month to file a lost package claim. This is absolutely ridiculous. I just want my money back at this point. Turned a long time buyer into someone who will never buy from this site again.
16 April 2026
Unprompted review
Reply from boohooMAN
Hi Jason,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
Disappointed my item was not delivered…
Disappointed my item was not delivered in the time stated on my order, however customer services were helpful and answered quickly.
16 April 2026
Unprompted review
Reply from boohooMAN
Hi Wayne,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
They used to be absolutely goated
They used to be absolutely goated - items and sizes, stock and postage was hard to beat at their prices. In the last couple of weeks they've done away with next day delivery and their stock levels are all out - getting refunds for stuff they don't have but waiting a week to be told, then another week for the refund.
16 April 2026
Unprompted review
Reply from boohooMAN
Hi Christopher,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
Customer service was great (Kai)
I haven’t got my order yet but all I wanna say is that the customer service was great I never got helped this fast a really gentle and kind person named Kai helped me out it was a great experience and I’m looking forward to my order thank u.
If yall have problems I used Instagram for help it’s probably the best option fast response and great people!
Kind regards
Sami
15 April 2026
Unprompted review
Reply from boohooMAN
Hi Sami,
Thank you for taking the time to leave us a review!
We’re so happy to hear that you had a great experience shopping with BoohooMAN. Your feedback is greatly appreciated, and we’ll continue working hard to bring you the best products and service.
We look forward to welcoming you back soon.
Thanks again for choosing BoohooMAN!
Rob
Can't fault both boohoo and boohoo man…
Can't fault both boohoo and boohoo man anytime I contact they are very quick to answer thats quality service
15 April 2026
Unprompted review
Reply from boohooMAN
Hi Pamela,
Thank you for taking the time to leave us a review!
We’re so happy to hear that you had a great experience shopping with BoohooMAN. Your feedback is greatly appreciated, and we’ll continue working hard to bring you the best products and service.
We look forward to welcoming you back soon.
Thanks again for choosing BoohooMAN!
Rob
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