Paying more to receive faster. After all, order is delayed.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would just say use a credit card with them cause any multiple outfit option returns etc take forever to get refunded (as a deterrent i imagine), so dont use your own money or you will be left withou... See more
Kai was great! Very knowledgeable and helpful! Great customer service in that respect. Hopefully the package arrives today and hopefully someone can take the delivery at the hours they can deliver u... See more
I've been ordering from Boohooman for a few years, but the last 4 orders I've placed when their website states "ORDER BY MIDNIGHT TO GET TOMORROW" my order arrives around 7 days later! Also tracking i... See more
Company details
Information provided by various external sources
Explore a collection of mens clothing and shop the latest menswear trends at boohooMAN. Shop affordable styles from mens shirts, jeans, coats to footwear and much more
Contact info
United Kingdom
- www.boohooman.com
2.2
Poor
14K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kai helped me so much and filled me…
Kai helped me so much and filled me with information on my order. Kai was extremely helpful
2 May 2026
Unprompted review
Reply from boohooMAN
Hey Asher,
Thank you for taking the time to leave us a lovely review!
I’m sorry to hear about your issue regarding your order. However, I'm glad you reached out to our team, where Kai was able to look into matters and ensure this was resolved as quick as possible.
I will be sure to pass on your kind words on your behalf.
Take care and have a lovely day!
Raja
Terrible customer service avoid
Ordered 5 pairs of trunks, one came all stained. Sent photos and order number on what’s app , reply came back can I resend order number , done that 6 hours later reply can you send photos which I had already done again no reply from last WhatsApp useless service, have always ordered trunks for years but no more , it’s impossible to resolve issue.
2 May 2026
Unprompted review
Reply from boohooMAN
Hi Karl,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
I ordered 3 pairs of shorts
I ordered 3 pairs of shorts. 1 of which I kept and the other 2 I tried to return because they didn't fit. The returns portal will not lete send them back! I have emailed Customer service and am getting no reply! I won't buy from here again!
30 April 2026
Unprompted review
Reply from boohooMAN
Hi Simon,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
AVOID at any Costt!
Avoid this scammer thingy at all costs!
Their service is absolutely horrendous. You cannot speak to a real person, you are chatting with useless Al bots that provide no actual help. There isn’t any actual phone number or email response either.
I was charged for three shirts but only received two. When I tried to resolve the issue and eventually disputed the missing item, they didn't fix their mistake they simply froze my account and my Premier delivery membership!
It feels like they are punishing me for their own error. They are happy to take your money but ofter zero support and retaliate when you ask for what you actually paid for. Save your money and shop elsewhere! SHEIN is way better.
30 April 2026
Unprompted review
Reply from boohooMAN
Hi Muneeb,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
I don't like this company simply…
I don't like this company simply because they don't have a live representative to talk to and also they don't follow there return policy for a refund I will never order from them again and I will let my friends and love ones know not to order anything from them ever again. How can people just lie and don't take any accountability for there actions.
23 December 2025
Unprompted review
Reply from boohooMAN
Hi Yolanda,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
Reply from boohooMAN
Hi Andrew,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
My order was stolen
My order was stolen from outside my house. Oliver in customer services was great. Quick and decisive response.
Really pleased with boohooMAN and especially Oliver
30 April 2026
Unprompted review
Reply from boohooMAN
Hey Patrick,
Thank you for taking the time to leave us a lovely review!
I’m sorry to hear about your parcel being stolen. However, I'm glad you reached out to our team, where we were able to look into matters and ensure this was resolved as quick as possible.
I will be sure to pass on your kind words on your behalf to Oliver.
Take care and have a lovely day!
Raja
Terrible customer service
Terrible customer service. I will never order from them and would advise everyone to AVOID!
Returned items weeks ago and still did not get my refund. Joke of a company. I returned the items because one was sent a wrong size from what I ordered and the other item despite being the size I ordered it would not fit me.
10 April 2026
Unprompted review
Reply from boohooMAN
Hi Bo,
Thank you for sharing your feedback about your recent experience with us. I’m truly sorry to hear that your refund has not yet been received. I completely understand how frustrating this must be.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
To resolve this as quickly as possible, I’d recommend reaching out to our customer service team for an update on your refund status if this still hasn't been received. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you again for your patience, and I hope this issue is resolved soon.
Take care,
Rob
Nice clothes and fantastic assistance…
Nice clothes and fantastic assistance service
28 April 2026
Unprompted review
Reply from boohooMAN
Hey Ciro,
Thank you for taking the time to leave us a 5* review!
Positive feedback is great to hear, and we appreciate your kind words.
I will be sure to pass on your feedback on to the team.
Thank you and take care.
Raja
Since they started using Ai exclusively…
Since they started using Ai exclusively for customer service it might as well be a scam company - good luck everyone getting getting a refund / they just fob you off - I wish I had never bought anything from them.
28 April 2026
Unprompted review
Reply from boohooMAN
Hi Jonathan,
Thank you for sharing your feedback about your recent experience with us. I’m truly sorry to hear that your refund has not yet been received. I completely understand how frustrating this must be.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
To resolve this as quickly as possible, I’d recommend reaching out to our customer service team for an update on your refund status if this still hasn't been received. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you again for your patience, and I hope this issue is resolved soon.
Take care,
Rob
Don't waste your time, clearly do not care about customers
What has happened? Have always loved shopping here for my teenage twin boys but the last couple of months the service has become appalling.
Made a recent order, no; MUK130387503 for the boys birthday and not only was sizing completely out on several items but instead of a shirts and top set I ordered I received two tops in the pack.
Trying to communicate with Boohooman has been near impossible and nobody bothers to read past the first line. I've both emailed and communicated via Instagram and for days and days the only response I received was to return via the portal!!
1 - I didn't want to return, I wanted a replacement
2 - Why should I pay to return an incorrect item
3 - I wanted the item but AGAIN why should I pay postage again?
I then received a message telling me they'd authorised a free return and once received they would refund in full!! AGAIN, I didn't want a refund, I wanted the item I'd ordered.
Every message took atleast 24 hours to reply and every time I replied the representative asked me the same questions and didn't read previous notes. I have been requested about 5 times to give a detailed explanation of the problem and to send photos!!
I sent a Formal complaint, this had no response for 3 days and then they replied apologising and asking me for a detailed explanation of the problem, photos and a short video🤣 you literally couldn't write it.
I finally received a postage label and a message requesting me to send the item back and then immediately send proof of postage and they would arrange redelivery. I thought, finally someone with a brain cell. Today I posted and immediately sent proof of postage, as requested, guess what? I was asked for a detailed explanation of the problem and was informed an item couldn't resent, despite it currently being instock.
The company is a complete joke.
I await my replacement.
28 April 2026
Unprompted review
Reply from boohooMAN
Hi Kerry,
Thank you for sharing your feedback about your recent experience. I’m really sorry to hear that you had issues with your order.
I can see that our customer service team has already addressed the matter, but I’ll make sure to pass along your feedback to help us improve further.
Thanks again, and take care.
Rob
Scammed once, then items never showed up.
Had to make a purchase on here using a voucher after being genuinely scammed out of my actual money after a full unopened return way within the return window and the items never showed up despite paying extra for next day delivery AND for parcel protection. Still refused my actual original payment method and fobbed off with another voucher. Genuinely avoid at all costs. The stuff is so cheap and yet when you actually see the quality you still feel ripped off. Service is none existent.
Response to company response:
Your customer service team was completely useless and pretty much admitted to the scam, hence the accurate review of this terrible business practice. Took months to get a resolution and even then it wasn’t my money back but a hand off of credit, which I then spent on a new item, which never showed up and I wasn’t allowed the replacement because coincidentally the item had gone up in price by £40 and you wouldn’t fulfil the original purchase. This company absolutely deserves its awful rep of cheap tat and cheaper service.
28 April 2026
Unprompted review
Reply from boohooMAN
Hi David,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
What has happened to this company
What has happened to this company? First of all it took over a week for my items to come despite it saying 2-3 days delivery. I then returned some of the items over a week ago and still haven’t received any of my refund. Won’t be ordering from here again!
27 April 2026
Unprompted review
Reply from boohooMAN
Hi Tommy,
Thank you for sharing your feedback about your recent experience with us. I’m truly sorry to hear that your refund has not yet been received. I completely understand how frustrating this must be.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
To resolve this as quickly as possible, I’d recommend reaching out to our customer service team for an update on your refund status if this still hasn't been received. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you again for your patience, and I hope this issue is resolved soon.
Take care,
Rob
Fast and helpfull Customer Service agent Kai
I placed an order with BoohooMAN on Sunday 26th April around 5 PM using express delivery, as I needed it for a trip in 4 days. After ordering, I received a confirmation email stating delivery would take 13 days, which was not what I had paid for.
I immediately emailed customer service but didn’t receive a response. I then contacted them via Facebook Messenger and got a reply within 5 minutes. Kai from customer service was very clear and helpful.
He confirmed that my order would still arrive within 2 days as I had paid for.
My tip: Reach out to customer service via Facebook Messenger and not their email adress
Thanks to Kai for the quick and helpful support!
26 April 2026
Unprompted review
Reply from boohooMAN
Hey Oz
Thank you for taking the time to leave us a lovely review!
I’m sorry to hear about your issue regarding the delivery of your order. However, I'm glad you reached out to our team, where Kai was able to look into matters and ensure this was resolved as quick as possible.
I will be sure to pass on your kind words on your behalf.
Take care and have a lovely day!
Raja
This website advertises a scam option…
This website advertises a scam option for free delivery for a year for almost 20 euro, but when you place another order they tell you that your items do not qualify for free shipping !!! Complete joke
24 April 2026
Unprompted review
Reply from boohooMAN
Hi Stephen,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
Should you happen to have any further questions or queries, please don't hesitate to contact us and we will be happy to assist.
Thank you and take care.
Rob
BEWARE!! delivery times and cost
BEWARE!!
I ordered a tuxedo waistcoat for an event on Saturday, as the delivery time stated 2–3 days, which should have been more than enough.
After 4 days with no dispatch, I contacted customer service and tried to cancel the order so I wouldn’t have to pay postage. I was told this wasn’t possible because the item was “being prepared.” The order then didn’t arrive until 7 days after purchase — far too late for my event.
To make matters worse, I now have to pay to return it, and customer service refused to waive the £1.99 return fee despite the delay being on their side.
This was my first time using BoohooMAN and will definitely be my last. If you’re ordering for a specific event, I’d strongly recommend allowing at least double the stated delivery time — otherwise you risk being left out of pocket like I was.
Very frustrating experience that has cost me £5 for nothing.
20 April 2026
Unprompted review
Reply from boohooMAN
Hi Donna,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Incorrect Orders
Ordered 5 times in the past month and twice was send the wrong size and then twice sent the wrong colour. Constantly getting orders wrong and then the customer is expected to order / pay for delivery again
22 April 2026
Unprompted review
Reply from boohooMAN
Hi,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
I returned an item and never received…
I returned an item and never received my refund. Emailed them twice and was told that the refund would be received within 8 days. Its been two months and haven't gotten my refund.
27 March 2026
Unprompted review
Reply from boohooMAN
Hi Martin,
Thank you for sharing your feedback about your recent experience with us. I’m truly sorry to hear that your refund has not yet been received. I completely understand how frustrating this must be.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
To resolve this as quickly as possible, I’d recommend reaching out to our customer service team for an update on your refund status if this still hasn't been received. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you again for your patience, and I hope this issue is resolved soon.
Take care,
Rob
Absolutely awful service the parcel…
Absolutely awful service the parcel which was a gift took a longer than expected to arrive then it was the wrong item so I returned they received on the 8th April and I am still waiting!
Emailing customer service who come back asking me for all the information that I’ve already provided! Extremely frustrating
8 April 2026
Unprompted review
Reply from boohooMAN
Hi Debbie,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. We strive to provide excellent service to all our customers, and it seems we missed the mark this time.
Your feedback is incredibly valuable to us, as it helps us pinpoint areas for improvement. We take this seriously and are committed to doing better.
If the issue is still unresolved, I encourage you to get in touch with our customer service team. They’ll be more than happy to assist you further. You can reach them through the following link:
https://www.boohooman.com/pages/informational/contact-us
Thank you and take care.
Rob
Need a size 42 tapered and Kai helped
21 April 2026
Unprompted review
Reply from boohooMAN
Hey Metre,
Thank you for taking the time to leave us a lovely review!
I’m sorry to hear about your issue regarding the sizing. However, I'm glad you reached out to our team, where Kai was able to look into matters and ensure this was resolved as quick as possible.
I will be sure to pass on your kind words on your behalf.
Take care and have a lovely day!
Raja
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.