BOOHOOMAN Reviews 

To be honest 20 minutes ago I wouldn't have even bothered clicking the link to leave a review because my order has been lost/delivered to the wrong address and I've spent 2 hours looking for it! However, I took out the delivery protection so will be refunded. I still messaged on Messenger as I was really angry still but I spoke to an awesome member of staff called Kai who was very understanding and helpful and for that reason only I am leaving boohooman a 5 star review but Evri a 1 star review. Kai is brilliant 👏

I have ordered from BOOHOOMAN a couple of times and never had any sort of problems with shipping times, quality, or anything. Always love the products I pick up!

I would never order from them again spent $700 on my son‘s school clothes now I have to wait on a refund because I got 4 out of 24 items. The other items got damaged in transit. They said they can’t credit my account. I have to wait till they receive it back and then 21 days from that it’s just sitting at FedEx for the last two weeks. In the UK. Have not been able to talk to anyone. I’ve been sitting up here waiting. I paid extra to receive it and they never told me anything. I had to figure it out myself.

Premier delivery stops working when using refund credit

Really disappointed with how BoohooMAN have handled this.

I pay for Premier Delivery, which gives me free delivery on eligible orders. I recently returned an item and, instead of taking the refund back to my original payment method, I accepted BoohooMAN store credit.

When I place an order normally, my account clearly shows Premier Delivery ACTIVE and Next Day Delivery is FREE. However, the moment I apply my refund/store credit to exactly the same basket, Premier suddenly stops working and I’m charged £5.99 for delivery, despite my account STILL showing Premier as ACTIVE.

My basket is also well above the £10 minimum required for Premier.

So effectively, I’m being charged delivery simply because I’m trying to spend money that was refunded to me as BoohooMAN credit. Had I known accepting store credit would cause this issue, I would have taken the refund back to my original payment method.

I emailed customer service around a week ago, provided screenshots clearly showing the issue before and after applying the credit, and I’ve still had no response or resolution.

Very poor customer service, and something Premier customers should be aware of before choosing store credit for a refund.

I purchased some Jorts (order number MUK131333602 that had metal buckles on them unknown to me one of the buckles had excess metal on it which was basically a blade, found out when I was cut on the leg because of it, contacted the customer service via WhatsApp, provided photos of the buckle and the cut on my leg and was told I'd have a response by the following Tuesday 18/08/2026 and have been totally ignored since.

The worst place to ever shop. They are fraud. They customer service is terrible and you can’t talk to nobody. They lied and said they delivered but the sight says it’s still sitting somewhere or they didn’t hand over the package to the carrier. I tried everything to get my money back$230 and they kept giving me the runaround. So I had to go through my bank

Well I havnt received my package yet but a worker named Kai has helped watch out for my parcel and has reassured me it will come. Thank you Kai my snicker

Customer service

I bought the GAY tank top in grey and after wearing it only twice the hem has come unstitched. I’ve not even washed it yet!
Clearly cheaply made and has put me off from buying at Boohoo Man again!
Bought 03/07/2026
Order number MUK131094196

Returned jeans it’s been 1 and 1/2 months the team responded to my texts but not my emails and then it just stopped so I never got my money back even though I payed for boohooman+, so I expected clear communication and priority with customer service if my order had any issues, which it did. This whole website is sketchy as well with inaccurate shipping updates would definitely not recommend.

Ordered next-day delivery, received it a week later — and then charged for returns I was promised were free.

I placed an order for two t-shirts and a baseball cap after seeing a banner offering next-day delivery for orders placed before midnight. I paid £9.99 for this next-day delivery service, which also included free returns.
The items were not dispatched until a week after I ordered — nowhere close to the "next day" promised at checkout.
When the items arrived, I wanted to return them. The Boohoo website informed me the order had actually been fulfilled by a third-party partner, and that I would need to pay for return shipping myself using a returns slip enclosed in the package. No such slip was included.
I contacted customer services to resolve this and was told that because the order was fulfilled by a third party, I would not be refunded the £9.99 delivery charge, despite receiving neither the next-day delivery nor the free returns I paid for — and would still have to cover the cost of returning the items myself.
At no point during checkout was it made clear that this order would be fulfilled by a different company, or that the delivery promises advertised would not apply as a result. I paid for a specific service, did not receive it, and was refused a refund or the return terms advertised.
I would strongly caution other shoppers to check who is actually fulfilling their order before paying for premium delivery options on this site.

Worst experience of shopping ever in my life. Please don’t waste your money on this .

Kai did an excellent job helping me find my tracking number, 10/10 service !!

Ordered 3 basic t shirts for summer on the forth of August 2026 its now the 12th August still no clothes or update on the delivery contacted automated customer service what a joke I have to wait another week before anything is done. Don't waste your money or time on the company they can't even get a human to address your problems. Boohoo is the right name i feel like crying joke of a company summer will b over when the Tshirts arrive. never again I will order from them

I normally never put reviews but it’s time to put one now. I ordered some clothes with PREMIER delivery which is supposed to come next day. My first red flag was that the order was delivered 3 days after but I didn’t care.
Until I open the package and I see 5 items out of 8 are missing. Long story short, I tried to reach out, always bots and AI. Until some Devon emailed me saying on CCTV everything has been packed in one bag. Hello??? I don’t care what’s going on in the warehouse. More than half of my order is missing and they are refusing to help. Been an active customer since 2019, but it’s time for me to say goodbye to these scammers. Primark is at the same price for better quality.

You pay extra for EXPRESS shipping, only to check your tracking yourself and discover that your package was returned to sender. The company NEVER notified you.

Then you contact customer service, and every representative gives you a completely different explanation about what happened. You request a cancellation and refund, but they refuse to issue it, claiming there is some “problem” with processing the refund—which is total BS.

I never received a cancellation email. I was never notified that my package was being returned. I was never notified that it would not be delivered on the guaranteed delivery date. And somehow, I’m the one who has to chase them down just to find out what happened to an order I already paid extra to have delivered EXPRESS.

At this point, it honestly feels like they have no intention of canceling the order or refunding my money. The lack of communication, inconsistent stories from customer service, and refusal to process a refund are completely unacceptable.

If I hadn’t checked the tracking myself and contacted them, I have no idea when—or if—they ever planned to tell me what happened to my package.

Absolutely terrible customer service. I will be disputing the charge if they continue refusing to resolve this.

Made an order last Wednesday as for some clothes, paid for premier delivery (promises next day delivery if you order before midnight) was informed at checkout that some of my order was coming from a 3rd party so next day delivery wasn’t available (despite no mention of this on the actual products), next day no parcels arrive, speak to the online chat (which is an AI chatbot) says to message at 9pm if my parcel hasn’t arrived, also informs my the parcel that Boohoo sent me was sent via a 48 hour delivery service so it was never going to be delivered next day. Long story short, it’s tuesday and the 3rd party parcel still isn’t here, they just keep telling me “message us on this date” if it doesn't arrive, when that date comes they just tell me to wait a bit longer, absolutely useless chatbot goes round in circles when trying to find a solution, won’t refund my premier delivery either.

Contacted customer service 2 months ago, as password reset emails weren't being delivered, since then I've been asked 8 times to wait a varying period (between 48 hours and 5 business days) for a response. All 8 times no response was received.
Whenever I contact to say they still haventresponded ine of their useless agents asks me to do the same things all their useless colleagues have then issues another wait period.
An amoeba has a higher level of critical thinking than whoever they have hired.

Disgraceful service, first time ordering from them and my experience is not positive. I ordered 1st August and paid for next day delivery, 2nd August, evri fails to deliver even though it stated they are to deliver by 10pm. As the week goes by, no further update so I email boohooman and request for my next day delivery to be refunded, they eventually refund after several emails, then over the course of the week my parcel does not arrive, again I query, all I get it its coming and that its been misplaced. Fast forward to Thursday 6th August, I request a refund, Boohoo states that should it not arrive by 8th then they will issue a refund, 9th August I email them for a refund as they promised, they reloy back stating I have to wait till 12th August, at this point I had enough and contacted my bank to get my money back from boohoo, waiting for my bank to get in touch sometime this week. Do not trust this company, they are fraudsters, they have zero customer care and send you messages for assurance, never will I order again.

Delivery driver for Evri left my parcel in my FOOD BIN???! collection is tomorrow so literally could have been put into the bin
What type of maniac thinks that’s alright? I’m absolutely fuming
£70 that order was and u chuck it in with the fruit flies
This happened 2 days ago aswell so I had no idea it was there until now

Although a bit of a hiccup with the delivery address not being correct and completely different after placing the order (not sure why it happened because my default address was correct), Jade (the one assisting me) was able to rectify this and amend the address! Which was a huge relief. So thank you Jade for the good service, really appreciate it!