Bomb Cosmetics Reviews 

117
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, reviewers had a truly great experience with this company, consistently highlighting the overall excellent service. Customers frequently praise the wonderful fragrances and exceptional quality of the handmade bath products, making them perfect choices for presents. Consumers also appreciate the beautiful packaging and the delightful surprise of receiving thoughtful free gifts with their online purchases. However, some reviewers were not happy with unexpected delivery delays, noting that tracking updates and customer communication were sometimes completely missing. A few other people also felt that encountering unannounced item substitutions, delayed refunds, or missing parts in their packages was quite frustrating and disappointing.

What people talk about most

Product

People report positive experiences with product, noting that soaps and bath bombs look and smell fabulous.... See more

Order

Reviewers share mixed feedback regarding their order experiences, highlighting both loyalty and fulfillment... See more

Quality

Users describe positive interactions with quality, expressing high satisfaction and delight with the items.... See more

Delivery service

Customers consistently note ambiguous experiences with delivery_service. While some reviewers praise very... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I wish the communication was better. I've placed an order on 19th, no updates about delivery at all until 25th September, I've asked for an update and then tracking suddenly appeared and my parcel arr... See more

Company replied

Rated 4 out of 5 stars

Ordered one of the mega bundles of 15 bombs and was surprised when they arrived that they were all current lines (some are even in the new in section). All smell great and are fantastic quality. Reall... See more

Company replied

Rated 5 out of 5 stars

The wax melts are great! I’ve been using them every night over the Christmas/New Year period and I’m very impressed. The raspberry ripple, the pomegranate & the cosmo cocktail are my favourit... See more

Rated 5 out of 5 stars

Offering Bomb Cosmetics products at Christmas has become a bit of a tradition for me. I’ve been a big fan of their soaps and bath bombs for years and my girlfriends and nieces also love their product... See more

Company replied


Company details

  1. Cosmetics Store
  2. Beauty Product Supplier
  3. Candle Store

Information provided by various external sources

Bomb Cosmetics uses only the finest natural ingredients in an indulgent range of handmade bath treats, body scrubs, essential oils and gift packs.


Contact info

4.0

Great

TrustScore 4 out of 5

117 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(117)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

All soaps well wrapped and they look…

All soaps well wrapped and they look and smell great. I love the coloured polystyrene to keep everything safe.

5 August 2026
Unprompted review
Bomb Cosmetics logo

Reply from Bomb Cosmetics

Hi,

Thank you so much for your lovely review! 😊 We're so pleased to hear everything arrived safely and that you're enjoying the soaps.

Just a little fun fact – the packing filler isn't actually polystyrene! It's made from potato starch, so it's completely biodegradable and can even be popped straight onto your compost heap (or dissolved in water!).

Thanks again for your support – we really appreciate it! 💛

Rated 5 out of 5 stars

Order from bomb cosmetics regularly

Order from bomb cosmetics regularly, never had any issues, slight disappointment when there wasn't any boxes of mystery soaps on the website, do enjoy these not knowing what you are getting. One item was substituted, but that wasn't a problem. And nice to get a suprise gift. Thankyou

1 August 2026
Unprompted review
Rated 2 out of 5 stars

Substitutions made without asking.

Poor. I ordered 6 things and only got 3 that I ordered. All the rest substituted with items I don’t want or like but have paid for. Wasn’t asked if this was ok. It’s not. And to add insult to injury it appears I have to pay for the return postage. Do not order from these people.

7 July 2026
Unprompted review
Bomb Cosmetics logo

Reply from Bomb Cosmetics

Hi there,

We're very sorry to hear about your experience.

We understand you've just spoken with our office. Unfortunately, the team member who normally deals with these queries was out of the office at the time, but we've now arranged for a refund to be processed for the unwanted substitute items.

As a rule, we would normally contact customers before sending substitute items, so we'd like to apologise that this didn't happen on this occasion.

Thank you for bringing this to our attention, and we're sorry for the inconvenience caused.

Kind regards,
The Bomb Team

Rated 1 out of 5 stars

Waiting for my order

Waiting for my order , I’ve sent emails messages on TikTok and Instagram. It hasn’t been sent and it’s been 5 days, no reply as of it. It was for a birthday present for tomorrow I’m going to have to cancel it .

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Love Bath Bomb Mega Box

Love Bath Bomb Mega Box. It is always great to have a surprise. Products are excellent and I look forward to bath time. Wish you still did petal face wash.

12 March 2026
Unprompted review
Bomb Cosmetics logo

Reply from Bomb Cosmetics

Thank you so much for your lovely review! We’re so glad to hear you’re enjoying the Love Bath Bomb Mega Box – there’s nothing better than a good surprise and a relaxing bath 😊

It’s also really nice to hear your feedback about the petal face wash – we’ll be sure to pass that on to the team, as we know how much it was loved!

Thanks again for your support 💛

Rated 5 out of 5 stars

Love bombs mystery bundles and body…

Love bombs mystery bundles and body buffers - use them all the time

4 March 2026
Unprompted review
Bomb Cosmetics logo

Reply from Bomb Cosmetics

Thank you for your wonderful review! We’re so happy to hear you’re enjoying the Love Bombs mystery bundles and body buffers, and that they’ve become a part of your regular routine 😊

We really appreciate your support and hope you continue to love them! 💛

Rated 1 out of 5 stars

Still waiting for a refund from a trade…

Still waiting for a refund from a trade order placed 3rd December for an item that was out of stock. Many promises that their finance team will action it but never do. Chased many times and still nothing. Will now have to raise the query with my bank. did not expect would have to do this.

26 February 2026
Unprompted review
Bomb Cosmetics logo

Reply from Bomb Cosmetics

Hi there,

I’m really sorry for the frustration this has caused, I completely understand your concerns.

Just to clarify, I can see the December order refund has already been processed through shopify. The outstanding refund related to the 9th February order, and I can confirm this has also been actioned. It should be showing in your account shortly, if it hasn’t already.

For future reference, as a trade customer we can also arrange for any out-of-stock items to be credited against your next order if that’s easier — but of course we’re always happy to process a direct refund if preferred.

Please let me know if the funds don’t appear and I’ll investigate straight away.

Thank you for your patience

Rated 5 out of 5 stars

I can't believe anyone has had a bad…

I can't believe anyone has had a bad experience with this company, I ordered the £20 bargain pack, wow, I'm still on a high about the quality. I've just this min ordered another one. What a super company, nothing involves Animal experimenting, that's the best news ever, Animals are to be loved, protected. Bomb cosmetics are fantastic, really fantastic. ❤️❤️❤️❤️❤️👍🥰🥰🥰🥰

19 February 2026
Unprompted review
Bomb Cosmetics logo

Reply from Bomb Cosmetics

Aw this absolutely made our day! 🥰❤️

Thank you so much for your incredible feedback. We’re thrilled to hear you loved the £20 bargain pack (and that you’ve already ordered another one 🙌). Hearing that you’re still on a high about the quality means the world to us.

At Bomb Cosmetics, being proudly cruelty-free is at the heart of everything we do. We completely agree; animals are to be loved and protected 🐰💚 and your support helps us continue creating products that are kind to both you and the planet.

Thank you for sharing the love and positivity. We’re so grateful to have wonderful customers like you! 💕

Rated 5 out of 5 stars

Frustrating situation made right 🥰…

Frustrating situation made right 🥰 ordered a set from the complaint months ago and it never arrived. Had tires to contact the firm with no avail but as soon as they realised still not received my order they could not have been more helpful and apologetic. Yasmin was lovely and apologised, refunded me the lost set and sent out a beautiful apology set to my son. He’s very happy and faith has been restored in the form after a whacky start. Will order again and look forward to sending some people gifts from the company in the future. Thank you

18 February 2026
Unprompted review
Bomb Cosmetics logo

Reply from Bomb Cosmetics

Thank you so much for taking the time to share this 🥰

We’re truly sorry again for the frustrating start but so pleased we were able to put things right for you, and we’ll be sure to pass your lovely comments on to Yasmin 💕

Most importantly, we’re thrilled your son loved the products too. Thank you for giving Bomb Cosmetics another chance and for restoring your faith after such a unusual start.

Rated 5 out of 5 stars

Lovely soaps

I purchased three soaps from Stock by Julie and we are very happy with them.

10 February 2026
Unprompted review
Bomb Cosmetics logo

Reply from Bomb Cosmetics

Thank you so much for your lovely review 💛

We’re delighted to hear you’re happy with your soaps 🧼✨ And a big thank you as well to Stock by Julie for stocking our goodies.

We hope you continue to enjoy them, and we’d love to hear which scent is your favourite! 😊

Rated 5 out of 5 stars

First time @ bomb cosmetics

First time @ bomb cosmetics

Very quick delivery & emails updated from start of purchase till delivered 🥰

I personally like the attention to detail of Bath bombs as well as how they are packaged, safe for transit.

Opted for a 15 mystery bundle fot my daughter and a bath melt for myself. So pleased with all Bath bombs provided, I know my daughter is going to be thrilled on her birthday 💞
Also super cute you gifted a cute bag & Bath melt presents, really thoughtful & appreciated.xx

Each Bath bomb smells amazing & unique in smell! Havn't taken the film of them yet & they smell lush

Can't wait to purchase the watercolours for little on (when they become available!) xxx

Again overall experience has been great
Thank you
Xx

29 January 2026
Unprompted review
Bomb Cosmetics logo

Reply from Bomb Cosmetics

Thank you so much for your lovely review 💖

We’re absolutely thrilled to hear that your first experience with us was such a positive one! It means the world to know you were happy with the delivery updates, packaging, and all the little details we put into our bath bombs.

We hope your daughter has the most magical bath times celebrating! 🥰 And we’re so pleased you enjoyed your bath melt too (a little treat for mum is always needed ✨).

It’s wonderful to hear how much you’re loving the scents even before unwrapping them, that’s exactly what we hope for!

Thank you again for taking the time to share your experience and for choosing us. We can’t wait to welcome you back for your next order!

Lots of love,
The Bomb Team xx

Rated 5 out of 5 stars

Regular orderer, first time reviewer

We order regularly from Bomb cosmetics, namely their mystery soap slices. I would take full advantage of their bath bombs, but unfortunately, I have no bath.

Despite having weirdly sensitive skin - I react to products randomly with little rhyme or reason - I don't have an issue with their soaps. They're very rich and creamy, and don't dry out my skin. I've even converted my fiance to their soap.

Obviously, when purchasing the mystery boxes, you don't know what you're going to get, but for us that's part of the fun. It's like a soap lucky dip. There are some we love - mango ranks as my absolute favourite so far, the sea one is my fiances - some we were generally content with, and so far, only one we have really disliked. We got the piano keys soap in our most recent box, and I genuinely don't understand how anyone can enjoy the smell, it smells like chemicals used in a mechanics garage - I genuinely wondered if something had gone wrong in the batch, because I can't believe it was meant to smell like that. We also got a little free gift in our last order, which was very appreciated. It was a very sweet, llama print, drawstring bag, that will become my shopping bag for my wheelchair, as I can slip it over the handles.

The items are always packaged really well, with cute sustainable packaging, minus the packaging for the soaps themselves - why aren't we packing the soaps in greaseproof paper, or paper bags? They really don't need the single use plastic wrapping, plus it's a nightmare to get off. Cute paper packaging would seem a lot cuter and more appropriate for the brand, too. Overall, though, I highly recommend the Bomb Cosmetics brand and products, and will keep ordering for them. The quality is on par with another well known high street brand, in some cases better in my opinion, but for more reasonable prices and with free delivery over £30. Smells great, cleans great, and feels like a wee indulgent treat for yourself every shower or bath time. 😊

20 January 2026
Unprompted review
Bomb Cosmetics logo

Reply from Bomb Cosmetics

Thank you so much for your lovely and honest review 💛

We’re so happy you’re enjoying the mystery soap slices! Even better that they’ve been kind to your sensitive skin and won over your fiancé too 😊 Mango and Dead Sea Salt are great picks!

We’re sorry Piano Keys wasn’t for you — fragrance is such a personal thing, but if anything ever seems unusual, please do reach out and we’ll happily check it for you.

We also really appreciate your feedback on the packaging. Sustainability is important to us and we’re always reviewing improvements, so thank you for sharing your thoughts.

It truly means a lot that you continue to order with us — we can’t wait to send your next mystery box! ✨

Rated 5 out of 5 stars

100% perfect

All off my stuff came on time in perfect condition. Got a free gift. Had to reorder my stuff as had ran out and they were the best bath products I’ve ever had. 100% recommend and would purchase again and again.

15 January 2026
Unprompted review
Rated 5 out of 5 stars

The wax melts are great!

The wax melts are great! I’ve been using them every night over the Christmas/New Year period and I’m very impressed.

The raspberry ripple, the pomegranate & the cosmo cocktail are my favourites.

Visiting family & friends have commented on how nice my home smells, and even a delivery driver complimented me on how nice it smelt when I opened the front door.

So I’ve ordered more! They really are lovely.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Beware of substitutions!

I've been a customer of Bomb for over 10 years, but I was shocked to find they "substitute" items in your order if they don't have what you've actually ordered! I opened a parcel today to find someone had scribbled out what I'd ordered on the form and written something else as one thing I'd ordered (for a gift for someone else) was out of stock.
I've had no emails about this, no one in customer service had called or contacted me in any way to just quickly check what I'd like to do, or to offer me a refund on that item.
I've emailed a picture of the handwritten scribble over today.
I've seen on other reviews that people have been asked to return the substitution before getting the correct item, even though it was a deliberate and cheeky action by the company. How lazy of the packing team!
I expect my order to either be fulfilled or refunded and I won't be going out of my way to return something I didn't want or order.

4 December 2025
Unprompted review
Bomb Cosmetics logo

Reply from Bomb Cosmetics

Hi there!

Thank you for getting in touch, and I’m truly sorry for the frustration this has caused — especially after being a loyal customer for so many years. We really do appreciate your continued support, and I completely understand why this experience would be disappointing.

Normally, our team will call or email customers to check if they would like a substitution when an item is out of stock. However, in the lead-up to Christmas, we unfortunately found that many customers weren’t able to get back to us in time, which then resulted in orders missing important dates such as birthdays and Christmas gifts. To avoid customers being left without a present altogether, we made the decision to substitute with the closest possible alternative when time was extremely tight.

Even so, you should absolutely have been informed, and I’m very sorry that you weren’t. As an apology, we also include an extra free gift whenever a substitution is made, but I completely understand that this doesn’t replace clear communication.

We’d like to make this right for you. If you can share your order number, I’ll be more than happy to refund the substituted item straight away — and of course, you’re welcome to keep the item free of charge. There’s no need to return anything you didn’t order.

Thank you again for letting us know, and I hope we can restore your confidence in us.

Kind regards,

Rated 5 out of 5 stars

Efficient and quick customer service

Order some body buffers , there was a delay with receiving the order , my enquiry was resolved quickly and efficiently. I also received a free gift as an apology for the delay. The body buffers are amazing and smell gorgeous would definitely buy again

4 December 2025
Unprompted review
Bomb Cosmetics logo

Reply from Bomb Cosmetics

Hi there!
Thank you so much for your lovely feedback! We’re really pleased to hear that your enquiry was resolved quickly and that you’re enjoying the body buffers — and that the free gift was a nice surprise.

It’s wonderful to know you love them and that you’d buy again. We can’t wait to welcome you back for more treats soon!

Kind regards,

Rated 5 out of 5 stars

I put in an order for little hotties…

I put in an order for little hotties and got a lovely surprise when it was delivered as they had added a free gift of a wax burner and a candle to start me off. The wax melts are wonderful and everyone that comes in remarks on the lovely aroma.

30 November 2025
Unprompted review
Bomb Cosmetics logo

Reply from Bomb Cosmetics

Thank you so much for your lovely message! 🌟 It really made our day to hear that you enjoyed the little extra gift of the wax burner and candle, and that the wax melts are filling your home with fragrance — we’re thrilled you’re happy with them.

We’re so glad they’re making such a great impression and that your guests are commenting on the lovely aroma. It’s feedback like yours that encourages us to keep doing what we do.

If you ever want to try something new (perhaps another scent or product), just let us know — we’d be delighted to help choose something you’ll love.

Thanks again for taking the time to write — we really appreciate it.

Rated 5 out of 5 stars

A must buy for christmas

I am reviewing to express my sincere appreciation for the bath product set I recently purchased for my daughter. She will absolutely love it! The packaging is excellent, and she will thoroughly enjoy the surprise of exploring each item. The box itself has a lovely fragrance, which is a testament to the quality of the products inside.
All the products included are fabulous, with delightful scents and a great variety that perfectly suits a girl who loves taking baths.
I highly recommend this product as a wonderful Christmas present for anyone looking to give a thoughtful and delightful gift. Thank you for providing such a high-quality and enjoyable product.

20 November 2025
Unprompted review
Bomb Cosmetics logo

Reply from Bomb Cosmetics

Thank you so much for taking the time to leave such a thoughtful review! 🥰

We’re genuinely thrilled to hear how much you love the set — especially the packaging and the little “surprise” moment of discovering each item. We put a lot of care into making it feel like a proper treat from the second you open the box, so it means a lot that you noticed the scent and presentation too.

It sounds like your daughter is going to have the loveliest bath sessions, and we’re honoured you chose us for her Christmas gift. Thanks again for the recommendation and for supporting our small business — it really does mean the world.

Wishing you both a wonderful Christmas and a very pampered New Year! 🎄✨

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