Bolttechnologies Reviews 

I had a 3-year security contract with Bolt Technologies Inc. Around July 2025, Bolt transferred my account to Guardian Protection without ever notifying me. Guardian began servicing my system, but neither company contacted me to update my billing information. I had no reason to think anything changed — I assumed Bolt was still collecting payment and Guardian was subcontracting the service.

Guardian couldn't collect because they never had my payment info, so the account went back to Bolt. Rather than reaching out, Bolt waited until January 9th to send me three emails on the same day, each with a different amount: $999.75, $1,039.74, and $1,112.54. Three emails, one day, three different numbers.

This was the first contact from Bolt since July 1, 2025, when I received a routine monthly invoice receipt. I confirmed this by checking my call logs, voicemail, and email — nothing from Bolt in that entire gap. Despite this, a representative insisted they had called and left voicemails multiple times. My records prove otherwise.

Barely two months later, Bolt sent the account to Nexus Group, a collection agency, who contacted me on March 11th. I immediately called Bolt — not to argue, but to pay and get back on contract. I offered to pay the collection amount, cover Bolt's loss from sending it to collections out of pocket, and have them credit my account so we could continue as if the miscommunication never happened.

The representative had zero interest. They told me to deal with collections and that "maybe" we could discuss service after. When I suggested working with me would be good customer service, their exact response was: "That's your point of view, not mine."

Bolt transferred my contract without notice, broke the billing chain through their own negligence, falsely claimed repeated contact attempts, rushed my account to collections, and refused to work with a willing, paying customer. I would strongly caution anyone considering this company.