Yo Nita, CSR who helped us did not waste anytime. She took her leadership status to another level by staying on the phone with our agency and uploading a rush quote as bound via the Pr... See more
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bolt access is an online property and casualty insurance wholesaler powered by bolt, the world's largest property and casualty insurance exchange. Our SaaS (Software as a Service) insurtech platform enables agencies to access the markets they need in all 50 states.
Contact info
301 Congress Ave, 78701, Austin, United States
- 1-800-272-7550
- superioraccess.com
Replied to 50% of negative reviews
Typically replies within 1 week
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Miscommunication
Miscommunication. I ask the service members to do one thing and they do the opposite.
Kevin did super job to help my agency…
Kevin did super job to help my agency on-boarding process. I am very satisfied.
Looking forward to working with Bolt.
Danielle Mendoza did an excellent job…
Danielle Mendoza did an excellent job during her webinar training, and she was able to answer all of my questions.
I am delighted to have a market for…
I am delighted to have a market for various things.
I do need help with homeowner coverage- So far I have not seen evidence that I can sell policies for homes and mobile homes in my vicinity. I tried to get an offer for my home as a starter. They gave an estimate; but no assurance that I can bind in my neighborhood.
Danielle was great
Danielle was great. I'm extremely busy as a new agent, and she made the process quick, easy, and to the point. That is what I look for in partners.
Samantha Zace made the onboarding…
Samantha Zace made the onboarding process seamless and quick. She was very knowledgeable and answered all my questions patiently and very clearly.
Samantha is great and very fast at…
Samantha is great and very fast at responding with any questions or concerns! Great support!
Monique Gonzalez went above and beyond…
Monique Gonzalez went above and beyond to assist me in getting a quote that the client will accept-saving this client for BOLT and our Agency.
Monique was fast and efficient helping…
Hi,
I wanted to share some feedback regarding the Bolt platform. More times than not, the system is extremely slow and even the simplest changes to a quote can take a long time to process. In many cases, I request a quote and it takes hours to receive an update.
However, I want to highlight that Monique was fast, efficient, and very helpful in assisting me with getting a customer’s commercial auto quote completed. Her responsiveness made the process much smoother despite the platform delays.
Thank you,
Derek Prine
Prine Insurance Agency, LLC

Reply from bolt access
Jessi provided amazing and prompt…
Jessi provided amazing and prompt service. Was not a long wait to speak to rep and questions were answered quickly.
Really enjoy working with the Bolt…
Really enjoy working with the Bolt team. They are very positive and very helpful. Any probvlem that comes up they are always there to help my agency and the client
Terrible...
They are not even half as good as they promise. Their platform access stops working abruptly. And right then their sales rep and customer support also vanish. No response to phone calls or emails. When the platform is actually working, their quotes are rarely close to the current quotes customers have. Absolute waste. I would rather suggest First Connect.

Reply from bolt access
I like it that the underwriters got…
I like it that the underwriters got back to me promptly, with the answers I needed. Very helpful for new agents.
Jessi did great!
Not all representatives of Bolt have always been helpful, but Jessi was quick and on point. Glad she took my call today!
excellent service
excellent work by all in personal lines…
excellent work by all in personal lines for homeowners and auto......will start using for commercial and personal lines.
Good service
Michael W
Michael W. provider me with Excellent customer service and this is the first agent at this company, besides LIZ. Michael was knowledgeable about this horrible platform that they change to, but he took his time to make sure that my questions were answered.
Summer
Summer - You are a rock star!The way you took care of the binding request - its was an amazing experience.
Really appreciate your time and help.
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