boAt Reviews 

Bad service and bad product customer service ek dum bekar hai

Fraud company

Actually yesterday I dropped the earphone and the earphone case from 3rd floor to the ground floor. Eventually none happend to the earphones or the case , just scratches appeared but. I would actually recommend it a 5 star rating because the quality is amazing . The rate of the product is good. Overall, it's an amazing must buy it without thinking .

Extremely Poor and Unprofessional Service – Still No Product or Refund

I am extremely disappointed with the service I have received. I still have not received my product, and my money has also not been refunded.

I was initially told that my order would be delivered within 48 hours. Later, customer support said that the issue had been escalated and that I would receive an update within 48 hours. However, I am still waiting with no proper resolution.

What is even more concerning is that I was asked to pay additional money, with the promise that the product would be provided after making the extra payment. This is completely unacceptable and has made me seriously concerned about the way customers are being treated.

The communication from customer support has been extremely poor. I also received an uncomfortable and threatening-sounding phone communication, which I found completely unacceptable.

I have been repeatedly following up, but I still have neither my product nor my money back. I am also concerned because the person communicating with me claimed to be an employee of boAt.

Based on my experience, I would strongly advise customers to be very careful before trusting this service. Very poor customer support, no product, no refund, repeated delays, and requests for additional payment.

employd name is Ayush i have mail also

Very bad app

I ordered katana mortal 2.0 and I get wasted earbuds I already did mail also I won't get any response from boat team in feature I am not going to order any product from boat

Boat is worst company, I have applied claim for my bluetooth neckband within 11 months of item order. It's claim process is too slow & totally worst whenever I call to customer care to replace my item they told Wait fir 3 then your item Will replace, same things repeat more then 1 month after 40 days customer care Said now your item is out of warranty, now we can not repace your item it's company policy.

Very bad. They have really shit policies with no accountability for their actions. The customer care team doesn’t help at all.

Never buy a boat product. It has worst customer support. Once the product is sold they won't even look after your product issues. My product damaged with in one and half year. They don't even have enough customer service centers. Don't think of buying a cheap product like boat.

Very very very poor product and very very very poor service from boat side
I I received the wrong product on 15/7/2026 and I completed the same on the same day, till now there is no positive response from the boat people nor has the product been changed or replaced.

Ordered an earpiece, got an empty box. Filed a complaint for replacement. They investigated for like 10 days and said they can't do anything.
Good Job boAt, never trusting you guys again.

I had purchase boat air buds alpha jet black with in 5 month I have register 4 complaint and 2 time given faulty repairing product and one time receive replacement and within 15 days prodcut one side not working also raise the complaint and prodcut has pickup from my address on 11 july 2026 but still status showing product in testing hub,,,,,
I want replacement on 24 july 2026 that's it.
Worst service by boat

Boat is a 3rd class customer service, its all product is defective. If you once buy any product, you can't replace or return. I recommended all customer please dont buy any product of BOAT.. Its doing fraud with customer... My number 7978957524.. You can contact with me, if any query.

I have purchased a boat soundbar last year. it shows complaint just after completing the warrenty period. When I contacted the customer service center, there is no proper reply for repairing the product. And I learned that there is no authorized service center for repairing their products.

I purchased a BOAT PartyPal Pro 65 on 4 July 2026. After several emails, I finally received it on 14 July 2026.
When I opened the package and tested the speaker, I found that the wireless microphone was not working. I immediately sent an email to BOAT, but I have not received any response yet. I sent another email yesterday, and I am still waiting for a reply.
What should I do now?

Absolutely the worst online shopping experience I have had.

I ordered boAt Rockerz 425 (Ocean Blue), but I received boAt Rockerz 255 Z Plus instead. The invoice inside the package clearly mentions boAt Rockerz 425, yet a completely different product was packed inside the box. This is a clear packing error.

I immediately contacted customer support and shared photographs of the invoice, and the product I received. Despite providing all this evidence, I was simply told that their records show the correct product was shipped and my replacement request was rejected. It appears my evidence was ignored entirely.

Receiving the wrong product is one issue, but refusing to resolve it despite clear proof is unacceptable.

In my experience, this has been a third-class shopping experience with extremely disappointing customer support. I would not recommend buying directly from the boAt website if this is how genuine customer complaints are handled.

Worst website (boat-lifestyle.com) and boat App.
I ordered a wireless speaker 'boat partypal 65 pro'. First they not ship it and second they not proper respond of my no. of email/chat/call (on customer care) for delivery/shipping date. After 15 days they cancel my order.
And what interesting part, After that when I check their website, what I seen that 'boat partypal 65 pro' show for buy, but when we try to buy for any location in india it show 'that area not serviceable' or some time show 'Product not in inventory'. What the fun part is every 2-3 days they change that product price randomly just like share market sensex.
We never see such type of website of a famous brand.
I recommend not to buy from their website/app, if you would like their product they buy from Amazon or other e-commerce website.

Very disappointed with BoAt's customer service.

I received my earbuds today, and the sound quality is terrible—the audio keeps breaking from the very first use. I raised a replacement request immediately, but instead of replacing a defective product, I was told to visit a service center.

If customers have to visit a service center for a brand-new product, then what's the point of ordering online? This is unacceptable and a complete waste of time.

Please take responsibility and provide a replacement instead of making customers run from one place to another. I expect a prompt resolution.