Good luck if you ever need support. I purchased a package and had been using it, but I couldn't access my account. The password reset didn’t work, and support couldn’t resolve the issue for two week... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is a legit ESIM service. It uses local cellular providers for their service. I have used these esims while traveling several times now and I've had no issues. They work fine. You must follow the... See more
Company replied
Have used BNESIM multiple times for trips to Turkey for both myself and family members. It has been perfect every time with an instant connection on landing and flawless data use throughout my trip.... See more
Company replied
It's easy to make the order and fast to send you and activate the e-sim. The have the cheapest prices especially in eastern Europe countries like in China. They also give free texting on WhatsApp ev... See more
Company replied
Company details
Written by the company
BNESIM is a trusted global communication provider, offering innovative solutions like eSIMs, SIM cards, travel Wi-Fi routers, international calls, SMS, and IoT services. With coverage in over 200 countries and customizable plans, BNESIM connects travelers, entrepreneurs, and businesses seamlessly worldwide. 🏆 Recognized as the World’s Best Travel SIM Provider in 2019, 2020, 2022, 2023, and 2024!
Contact info
Unit C, 8/F, King Palace Plaza, NO:55 King Yip Street, Kwun Tong, Kowloon, Kowloon, Hong Kong
- support@bnesim.com
- www.bnesim.com
3.9
Great
295 reviews
Replied to 97% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
BNESIM eSIMs
I, and members of my family, have used BNESIM products for some time now in various regions including Australasia, Asia, the Middle East, the UK and Europe, most recently in Ireland. We have generally experienced good connectivity and found setup to be straightforward on both eSIM compatible phones and eSIM adapters such as 5ber and 9eSIM. On the couple of times I’ve required assistance, the support was responsive and the issues quickly resolved. I would definitely recommend BNESIM.
29 September 2025
Reply from BNESIM
Thank you for sharing your experience and for trusting BNESIM for both you and your family across so many destinations. We’re glad to hear everything has been easy to manage on different devices and that our team was able to assist when needed. Your recommendation truly means a lot to us.
Great company
Great company.
Always provides strong eSims worldwide.
Continuously developing there app and services.
Very good prices and discounts.
I really recommend them.
14 January 2025
Reply from BNESIM
Thank you for your kind feedback and recommendation. We’re glad to know our solutions have been reliable for you and that you’ve noticed the ongoing improvements we’re making. Your support truly means a lot to us.
Good coverage in The Stans and no expiry!
I purchased an Asia BNESIM eSIM for use primarily in "The Stans" on a 21 Day trip in 2025. I also used it in Malaysia on the way to the start of our tour. The eSIM worked in every country advertised (a couple more countries would be great, but this is probably beyond BNESIM's control). Software (and eSIM) installation was quick and easy, and the App makes it easy to check how much money is left on the card. It's also great to know that the remaining funds are still sitting there for me to use when I'm back in Malaysia later this year. No Expiry on eSIMs is the way to go!!
6 September 2025
Reply from BNESIM
Thank you for sharing such a detailed experience. We’re glad our solution supported you smoothly across Central Asia and along the way, and that managing your balance through the app has been convenient. It’s great to know the remaining credit will still be useful for your future travels. We really appreciate your feedback and trust.
Reply from BNESIM
Thank you for your feedback. We’re glad to hear your experience has been positive and truly appreciate you taking the time to share it.
This is by far the best deal out there…
This is by far the best deal out there the service is good everywhere I've traveled and the prices phenomenally low compared to other companies highly recommended!
6 January 2026
Reply from BNESIM
Thank you for sharing your experience and for the recommendation. We’re glad to hear our service has supported you smoothly across your travels and that you found our plans to be a smart choice. We really appreciate your trust.
Works Well
I have used them for a few years in several different countries. The eSims have worked without issue everywhere that I have tried. Prices are very reasonable.
6 January 2026
Reply from BNESIM
Thank you for being with us over the years and for sharing your experience. We’re glad to know everything has run smoothly across different destinations and that our plans have continued to meet your expectations. We really appreciate your trust.
I chose BNESIM becauI chose BNESIM because of its clear range of tariffs at fair prices.
I chose BNESIM because of its clear range of tariffs at fair prices. So far, I have used eSIM in Georgia and Sri Lanka. Mobile data worked without any problems in both countries.
30 December 2025
Reply from BNESIM
Thank you for sharing your experience. We’re glad everything ran smoothly across different destinations and that our plans met your expectations. We really appreciate your trust and feedback.
Very cheap tariffs
Very cheap tariffs - time limited but also unlimited. You can combine more countries in EU. Good and clear application. Fast response.
6 January 2026
Reply from BNESIM
Thank you for your feedback. We’re happy to hear that the flexibility of our plans and the ease of managing everything through the app worked well for you. We appreciate your trust and your kind words.
Seamless Europe connection & Great Support
I have been using BNESIM for almost a year now and I am extremely satisfied. Their Europe packages work seamlessly. Also, whenever I needed help, the live chat support resolved my issue very quickly. Highly recommended to anyone looking for a hassle-free eSIM.
14 December 2025
Reply from BNESIM
Thank you for sharing your experience and for being with us over the past year. We’re glad to know everything has run smoothly across Europe and that our team was able to assist you promptly when needed. Your recommendation truly means a lot to us.
Great prices and connection
Great prices, and specifically with the lifetime plans!
It worked seamlessly when i arrived at the destination, would definitely use again.
23 June 2025
Reply from BNESIM
Thank you for your feedback. We’re happy to hear everything was ready as soon as you arrived and that the long-term options made a difference for you. We’d be glad to support you again on your next trip.
Awful Experience - Stay Away
It’s a long story all which is reflected in the texts that I sent to you while in Mexico letting you know that the eSIM is not working. Sent an email to customer service, requested a refund and so far… NOTHING. Not sure you are a comoany I would like to put my trust with anymore.
26 December 2025
Reply from BNESIM
Hi Arad,
We’re truly sorry for the inconvenience you experienced and for the frustration this situation caused, especially while you were traveling. This is certainly not the level of support we aim to provide, and we fully understand why this experience impacted your trust in us.
We’d like to clarify that our team reached out to you about 20 days ago to inform you that the refund for the affected eSIM had been issued. At this point, it should have been credited back to your original payment method, depending on your bank’s processing times.
We sincerely regret how your case was handled and appreciate you taking the time to share your feedback. If you need any further assistance or clarification, please don’t hesitate to reach out to marketing@bnesim.com.
Great and reliable eSim
Very easy to install and activated immediately.
Good connection and helpful costumer service..
I would definitely use again.
23 October 2025
Reply from BNESIM
Thank you for your feedback. We’re glad everything went smoothly from setup to usage and that our team could assist when needed. We really appreciate your trust and look forward to supporting you again on future trips.
BNESim has good internet connection and…
BNESim has good internet connection and speed at several different places that i have been. They also annouce nice offers for packages which makes them cheaper than the regular internet in Norway.
5 January 2026
Reply from BNESIM
Thank you for sharing your experience. We’re glad to hear that connectivity has met your expectations across different locations and that our promotions have made a difference for you. We really appreciate your feedback and trust.
Great coverage
Great coverage. I used the service in different countries and had no problem at all. The prices are good. The support service is very nice and fast.
16 December 2025
Reply from BNESIM
Thank you for your feedback. We’re glad everything worked smoothly across your trips and that our team could assist you quickly when needed. We really appreciate your trust.
I really like this application
I really like this application
It is reliable, convinient and rather user friendly app.
Recommendation makes it even better.
20 May 2025
Reply from BNESIM
Thank you for sharing your thoughts. We’re happy to hear the app has been easy to use and dependable for you. We really appreciate the recommendation and your support.
Good Price,Easy to purchase
Good Price,Easy to purchase, Easy to install. No problem connecting to the network.
2 June 2025
Reply from BNESIM
Thank you for your feedback. We’re glad everything went smoothly from purchase to connection. We really appreciate you taking the time to share your experience.
I used BNESIM in Turkey twice and never…
I used BNESIM in Turkey twice and never had a problem. Connection and everything was great.
20 December 2025
Reply from BNESIM
Thank you for sharing your experience. We’re happy to hear everything ran smoothly during your trips and that you had a hassle-free experience. We really appreciate your trust.
UX of the app
4 November 2025
Reply from BNESIM
Thank you for your feedback. We’re glad the app experience met your expectations and appreciate you taking the time to share this.
Reply from BNESIM
Thank you for your feedback. We’re glad everything met your expectations and that our plans worked well for you. We really appreciate your trust.
Reply from BNESIM
Thanks for sharing. We’re happy to know the experience was smooth for you and appreciate you taking the time to leave a review.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.