BNESIM Reviews 295

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the seamless user experience, highlighting the straightforward setup and stable, fast connections in various countries. Many appreciate the competitive pricing, especially for international travel, and the unique offering of non-expiring data plans. People frequently commend the excellent customer service for its quick responses and helpfulness. However, some people were dissatisfied with the service, reporting issues with password resets and non-functional eSIMs in certain regions. A few other people also felt that customer support was slow, unhelpful, or unresponsive to refund requests, leading to frustration and unresolved problems.

What people talk about most

Service

Customers consistently note ambiguous experiences with service. While many reviewers praise the excellent and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers express frustration with slow,... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of installation and activation,... See more

Product

Consumers find the product experience to be ambiguous. Many reviewers praise the eSIMs for working perfectly,... See more

Price

Users describe positive interactions with price, consistently highlighting good prices and specials. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good luck if you ever need support. I purchased a package and had been using it, but I couldn't access my account. The password reset didn’t work, and support couldn’t resolve the issue for two week... See more

Rated 5 out of 5 stars

This is a legit ESIM service. It uses local cellular providers for their service. I have used these esims while traveling several times now and I've had no issues. They work fine. You must follow the... See more

Company replied

Rated 5 out of 5 stars

Have used BNESIM multiple times for trips to Turkey for both myself and family members. It has been perfect every time with an instant connection on landing and flawless data use throughout my trip.... See more

Company replied

Rated 5 out of 5 stars

It's easy to make the order and fast to send you and activate the e-sim. The have the cheapest prices especially in eastern Europe countries like in China. They also give free texting on WhatsApp ev... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Phone and Internet Service

Written by the company

BNESIM is a trusted global communication provider, offering innovative solutions like eSIMs, SIM cards, travel Wi-Fi routers, international calls, SMS, and IoT services. With coverage in over 200 countries and customizable plans, BNESIM connects travelers, entrepreneurs, and businesses seamlessly worldwide. 🏆 Recognized as the World’s Best Travel SIM Provider in 2019, 2020, 2022, 2023, and 2024!


Contact info

3.9

Great

TrustScore 4 out of 5

295 reviews

5-star
4-star
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2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

lots of options

BNEsim has a lot of different options to choose from. Particularly I like the non-expiry option. It always works.

22 November 2025
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Reply from BNESIM

Thanks for sharing your experience. We’re glad to hear our range of plans suited your needs and that the lifetime option has been especially useful. It’s great to know everything has been running smoothly for you.

Rated 5 out of 5 stars

The best for prepaid sim cards and esim

BNESIM is by far the best sim and esim provider I've ever used. I travel up to 20 times per year to 5 different countries, and I use BNESIM both for my personal phone (esim) and as an inexpensive wifi router to monitor my home when I'm away.

It's very convenient to buy coverage in a new country using the bnesim app than it is finding and buying a sim card locally. Prices are much cheaper than local coverage, especially if data usage is light.

They are also the only provider I've found that offers non-expiring data packages, which is super useful for occasionally usage in specific countries.

A+++

13 January 2025
Unprompted review
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Reply from BNESIM

Thank you for such a thoughtful review and for sharing how you use BNESIM across different countries and devices. We’re really glad our app and long-term data solutions have made your travels and remote needs easier. Your trust means a lot to us. Safe travels, always!

Rated 5 out of 5 stars

Using BNESIM for 3 ir 4 years

Using BNESIM for 3 ir 4 years. In several contries. Mainly UK and Norway. Monthly plans are quite good, maybe not the chipest one but all in one app and easy to top up, plus cash back on all top ups. And and is one of the most best options is lifetime plans, I do have one plan which works for almost 2 years, 1Gb in Turkey, spending couple of hours every month in Istanbul just enough to use for messages and quick browsing.

13 January 2026
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Reply from BNESIM

Thank you for sharing your long-term experience with us. It’s great to know that our solutions have supported you across different destinations over the years and that the flexibility of our plans fits your travel routine so well. We truly appreciate your continued trust.

Rated 5 out of 5 stars

I almost always use Bnesim when…

I almost always use Bnesim when traveling, and lately I always do, because it guarantees the best prices and quality. An obvious plus is the customer service, which is always ready to help. I like the convenient app. Recommended.

13 October 2025
Unprompted review
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Reply from BNESIM

Thank you for sharing your experience. We’re really pleased to hear that BNESIM has become a reliable part of your travels and that the app and support team have made things easier for you. We truly appreciate the recommendation.

Rated 5 out of 5 stars

Smooth, reliable, and professional service from start to finish

I had a very positive experience with BNESIM. The overall process was smooth and straightforward, and the service worked exactly as promised.

What I appreciated most was the reliability and ease of use. Everything was clearly explained, activation was quick, and the connection quality met my expectations throughout my usage. It was reassuring to use a service that simply works without complications.

In addition, the customer communication felt professional and supportive, which makes a real difference when choosing a digital service provider.

Based on my experience, I would confidently recommend BNESIM to anyone looking for a dependable and user-friendly solution.

27 December 2025
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Reply from BNESIM

Thank you for taking the time to share such detailed feedback. We’re glad to know the experience felt clear, dependable, and easy from start to finish, and that our communication made a positive difference for you. Your recommendation truly means a lot to us, and we appreciate your trust in BNESIM.

Rated 5 out of 5 stars

BNESIM is the best.

Excellent services, almost covered all the world. The prices of the packages is cheaper than other companies. Costumer services always ready to help. I travel a lot and BNESIM is my favourite communication company.

13 January 2026
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Reply from BNESIM

Thank you for your kind feedback. We’re happy to hear that BNESIM has been a reliable choice for you across your travels and that our plans and support have met your expectations. Your trust means a lot to us.

Rated 5 out of 5 stars

I’ve used BNE multiple times on my…

I’ve used BNE multiple times on my trips and I really like it. It’s super quick and easy to use, and I would definitely recommend it.

They were also really nice when they refunded the eSIM I bought in advance for my trip to Kyrgyzstan after I didn’t end up using it.

13 January 2026
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Reply from BNESIM

Thank you for sharing your experience with us. We’re glad to hear everything went smoothly on your trips and that our team was able to support you when your plans changed. We really appreciate your recommendation and your trust in BNESIM.

Rated 5 out of 5 stars

Good Company and service

Good Company and service . I am using this product in all my trips and it works perfectly

8 December 2025
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Reply from BNESIM

Thank you for sharing your experience. We’re glad to hear BNESIM has been a dependable choice for you on your travels. We truly appreciate your trust.

Rated 5 out of 5 stars

BNESIM in Turkey!

I have used an eSIM bought from BNESIM and it worked perfectly and smoothly. The coverage and signal were at high level!

6 September 2025
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Reply from BNESIM

Thank you for sharing your experience. We’re happy to hear everything ran seamlessly during your time in Turkey and that the connection met your expectations. We really appreciate your feedback.

Rated 5 out of 5 stars

Service is how described

Service is how described. Support is good.

13 January 2026
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Reply from BNESIM

Thank you for your feedback. We’re glad everything matched your expectations and that our team was there when needed. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Amazing service

Amazing service. I’ve been using it in multiple countries and it has never let me down. Great flexibility with the lifetime plans (data don’t expire!) and the regional plans (you can use the data in multiple countries).

13 January 2026
Unprompted review
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Reply from BNESIM

Thank you for sharing your experience. We’re glad our solutions have supported you across different destinations and that the long-term and regional options have been useful for your travels. We truly appreciate your trust.

Rated 5 out of 5 stars

Great value plans

I really like the cheap, non-expiring plans — they offer great value and flexibility. The KYC process was a bit cumbersome at first, but it was eventually sorted out. Overall, a good experience once everything was set up.

8 December 2025
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Reply from BNESIM

Thank you for your honest feedback. We’re glad the long-term options suited your needs and that everything worked well once set up. We appreciate your patience during the verification step and are happy to hear the overall experience turned out positive.

Rated 5 out of 5 stars

Great service and pricing

I’ve been using the BNESIM eSIM in Switzerland and Turkey mainly because of the affordable pricing, and to my surprise the data connection was very stable in both places. It’s been a great option for traveling🫶

9 January 2026
Unprompted review
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Reply from BNESIM

Thank you for sharing your experience. We’re happy to hear everything ran smoothly across your trips and that our plans proved to be a convenient choice for you. We really appreciate your trust and kind words.

Rated 5 out of 5 stars

24 hours live support

24 hours live support
Best local and regional plans!

28 December 2025
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Reply from BNESIM

Thank you for your feedback. We’re glad our team and plan options met your expectations and appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Work flawlessly regardless of the country

I have used BNESIM multiple times on my trips to European countries. Each time, I had a pleasant experience and stayed connected as if I were home. I recommend it as a reliable and cost-effective eSIM provider.

5 July 2025
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Reply from BNESIM

Thank you for sharing your experience. We’re happy to know our service has supported you smoothly across different destinations and helped you stay connected with peace of mind. Your recommendation truly means a lot to us.

Rated 5 out of 5 stars

Have been using BNE for a few years…

Have been using BNE for a few years now! Always offers great service and cheapest rates across the continents!
Great speed and access throughout Europe! Would highly recommend them as an eSIM provider!

1 December 2025
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Reply from BNESIM

Thank you for being with us for so long and for sharing your experience. We’re happy to hear that our solutions have supported you well across different regions over the years. Your recommendation truly means a lot to us.

Rated 5 out of 5 stars

Reliable and flexible service for my daily needs

I've been using BNESIM for months, and I absolutely love it. I'm using it not only for travel, but also as a data eSIM when I'm home, because it's actually cheaper than local operators and gives me the big advantage of using two networks, so it works even when there is limited coverage on one of them.
BNESIM also provides plans with no expiration; I use this on my iPad when I'm occasionally outside of a Wi-Fi signal. Overall, it's a reliable and flexible service that I would definitely recommend.

8 January 2026
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Reply from BNESIM

Thank you for sharing such a thoughtful review. We’re really glad to hear that our solutions fit seamlessly into both your everyday use and time away from home, and that the added network flexibility has been useful for you. It means a lot to us that you’ve found our long-term options practical as well. We truly appreciate your trust and recommendation.

Rated 1 out of 5 stars

One star is honestly too much for…

One star is honestly too much for BNESIM.
In Rwanda the eSIM does not work at all while my friends do have proper data connections with other eSIM providers.
Support does answer fast - but only at the beginning. Then it’s more playing on time on purpose. Support team (be aware of Barbara Malek or whoever is writing behind that name) does not answer questions, especially if you request properly the refund that is according to website possible. It is not! They let you wait quit a period and then you need to pay for the period additionally… quite a fraud.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Good Solution

I´m happy and have never had any issues. Really good for international travel!

7 January 2026
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Reply from BNESIM

Thank you for your feedback. We’re glad to hear everything has worked smoothly for you and that BNESIM has been a helpful companion on your travels. We really appreciate your trust.

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