I only needed a small part but I couldn't find it domestically and other suppliers either couldn't/wouldn't send it because of tariffs or charged way too much. Blue Star charged a very fair price, gav... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I was asking about a few very specific coffee machine parts, which were not included for the steam wand assembly I bought. The Support replied very quickly und ended up testing similar parts of anoth... See more
Company replied
Good product and does exactly what I needed it to do - provides stable measurement so I can see what my machine does. Item arrived quickly and screwing the gauge onto the portafilter yielded a simply... See more
Company replied
Very good customer service. I got a faulty item and they responded very quickly and sent a replacement item without asking to ship the faulty one back. Shipping is usually untracked when you order... See more
Company replied
Company details
Written by the company
Blue Star Coffee has been in the coffee business since 1997 and are based in Galway, Rep. of Ireland. Located in the lower burren area of Kilcolgan, we are easily accessed by motorway and are 2 hours from Dublin and 30 min from Galway city. Blue Star Coffee.eu is exclusively dedicated to coffee e-commerce, specialising in home coffee machines spare parts and accessories for resale in the United States, Ireland, UK, Europe and worldwide. We are the main distributors for Caffe Agust coffee and Caravaggio coffee With over 1900 products available and growing, our mission is to be a leading e-commerce purveyor of all things coffee, to both the home and commercial sector. Blue Star Coffee.eu specialise in prosumer parts and accessories for major brands such as Ascaso, Gaggia, Rancilio, Lelit, Rocket, Bezzera and LaPavoni. By importing barista equipment in bulk, enables us to offer coffee shop supplies at the lowest prices in the commercial sector including Cafe, restaurant, hotel and bars in Ireland, UK and Europe.
Contact info
Main Street, Kilcolgan, H91A078, Galway, Ireland
- 0035391776681
- https://www.bluestarcoffee.eu/ContactUs.aspx
- www.bluestarcoffee.eu
4.4
Excellent
488 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Blue Star Coffee.eu
Hi Maria, Many thanks for your excellent review. Regards, Customer Services Team Bluestarcoffee.eu
Straightforward and trouble free.
25 July 2024
Reply from Blue Star Coffee.eu
Hi Erik, Many thanks for your excellent review. Regards, Customer Services Team Bluestarcoffee.eu
Good good good
25 July 2024
Reply from Blue Star Coffee.eu
Hi Eugen, Many thanks for your excellent review. Regards, Customer Services Team Bluestarcoffee.eu
Prompt, efficient, professional service
Firstly, excellent service.
Tiny order (2 hose clips), dated 27th July.
Package received in Italy on 31st July.
Also...
Easy website to navigate.
Clear prices.
Realistic, reasonable (not extortionate) postal/carriage costs.
31 July 2024
Unprompted review
Reply from Blue Star Coffee.eu
Hi Peter, Many thanks for your excellent review and valuable feedback. Regards, Customer Services Team Bluestarcoffee.eu
Excellent quality products at a good…
Excellent quality products at a good price and great service, couldn't ask for more.
30 July 2024
Unprompted review
Reply from Blue Star Coffee.eu
Many thanks David for your excellent review and valuable feedback, we appreciate it.
Customer Service team
Part as described and packaged well for…
Part as described and packaged well for protection. Great price.
Quick seller communication.
Initially package slow to get out of Eire, but then in UK really fast.
Bonus was Royal Mail tax customs pricing info on FAQ section of Blues web site
😊
24 June 2024
Reply from Blue Star Coffee.eu
Many thanks for your excellent review and valuable feedback, and apologies for the initial delay leaving Ireland.
Customer Service team
Simply great experience
Extremely fast shipping, great customer service, great product quality. I have nothing to complain about.
24 June 2024
Reply from Blue Star Coffee.eu
Many thanks Dominik for your excellent review and valuable feedback.
Customer Service team
Reply from Blue Star Coffee.eu
Many thanks Justas for your excellent review and valuable feedback.
Customer Service team
Good, clear, efficient order process and delivery
Easy to identify the spare parts on your web site. Easy order and payment process. Good order tracking information. Timely arrival of order. Very well packed. Good assembly instructions. Thank you very much!
24 June 2024
Reply from Blue Star Coffee.eu
Many thanks for your excellent review and valuable feedback. We appreciate the kind words.
Customer Service team
Huge variety of products and helpful service
Huge variety of products and very helpful and responsive service. I was looking for a specific kit which was out of stock, and costumer service was quickly solved the issue.
24 June 2024
Reply from Blue Star Coffee.eu
Many thanks for your excellent review and valuable feedback.
Customer Service team
I sent an enquiry on a Sunday afternoon…
I sent an enquiry on a Sunday afternoon and got a reply on the same Sunday evening. Never had such a speedy response from a company. Thank you.
30 June 2024
Unprompted review
Reply from Blue Star Coffee.eu
Many thanks Mrs Swann for your excellent review and valuable feedback, we appreciate it.
Customer Service team
An exemplary company
Very satisfied with the purchase as well as the 10% discount for the first purchase. Also discounted shipping to Israel that arrived quite quickly
24 June 2024
Unprompted review
Reply from Blue Star Coffee.eu
Many thanks for your excellent review and valuable feedback,
Customer Service team
Good product and good service
Good product and good service. Everything as expected.
19 June 2024
Unprompted review
Reply from Blue Star Coffee.eu
Hi Sigurdur, Many thanks for your excellent review and valuable feedback,
Customer Service team
Excellent service including no nonsense…
Excellent service including no nonsense technical support and encouragement.
Sean
7 May 2024
Unprompted review
Reply from Blue Star Coffee.eu
Hi Sean, Many thanks for your excellent review and valuable feedback,
Customer Service team
Very impressed.
Very impressed, from my initial contact to my purchase, Blue Star Coffee ☕ has exceeded my expectations, well done.
13 June 2024
Unprompted review
Reply from Blue Star Coffee.eu
Hi Liam, Many thanks for your excellent review and valuable feedback,
Customer Service team
I recently purchased the Bezzera Group…
I recently purchased the Bezzera Group Gasket OEM, and it has exceeded my expectations. The fit is perfect, ensuring a tight seal and no leaks, which has significantly improved the performance of my espresso machine. The material quality is top-notch, promising durability and longevity. Installing it was straightforward, and I've noticed a consistent improvement in my espresso shots since the upgrade. Highly recommend for anyone looking to enhance their Bezzera machine!
12 June 2024
Unprompted review
Reply from Blue Star Coffee.eu
Hi Samuel
Many thanks for your product review of the Bezzera Group Gasket OEM - it will help customers make the correct decision in the future.
Customer Service team
Outstanding Customer Care
Gerald kindly sent me a replacement gasket for a DeLonghi Dedica Cappuccino maker as the one we had bought from BluStar failed after quite a short period. He also advised me in an email about trouble-shooting and added in an additional thin gasket. Excellent customer care, especially when my purchase was quite minor! Thank you, BluStar. Life is worth living once more, now that we can make decent coffee again!
12 June 2024
Unprompted review
Reply from Blue Star Coffee.eu
Many thanks Margaret for your excellent review and for your valuable feedback, we appreciate it. Gerald will be very happy to hear this.
Customer Service team
Reply from Blue Star Coffee.eu
Many thanks David for your excellent review and for your valuable feedback, we appreciate it.
Customer Service team
A speedy delivery and I was happy with the product
I got information on where my delivery was and it came quickly
27 May 2024
Reply from Blue Star Coffee.eu
Many thanks Gerry for your excellent review and for your valuable feedback.
Customer Service team
Great range of parts and very helpful…
Great range of parts and very helpful technical support from Gerald
11 June 2024
Unprompted review
Reply from Blue Star Coffee.eu
Many thanks Liam for your excellent review and for your valuable feedback, Gerald will be happy to hear that.
Customer Service team
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