Blue Light Insurance Reviews 

1,032
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly staff for being exceptionally helpful, patient, and deeply knowledgeable when guiding people through various insurance policies and options. Consumers also warmly appreciate the smooth communication, flexible appointment times, and tailored approach that make the entire journey completely stress-free and pleasant. Though some customers faced initial hurdles or personal health setbacks during their application journey, the team remained fully persistent in securing the right cover. Reviewers repeatedly note that dedicated advisors are always ready to answer any questions in a timely manner, providing clear and supportive guidance throughout all stages.

What people talk about most

Staff

Reviewers consistently report high satisfaction and positive experiences with the staff, praising their... See more

Service

People report overwhelmingly positive experiences with the service, highlighting a straightforward and smooth... See more

Customer service

Consumers find customer service to be positive and consistently report helpful, patient, and supportive... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the process is consistently simple,... See more

Response time

Clients share positive opinions on response time, consistently praising the rapid communication and swift... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Didn't have the smoothest journey getting insured. My first application was rejected outright by another provider, which was frustrating. Blue Light Insurance kept at it and found a policy that actual... See more

Company replied

Rated 5 out of 5 stars

I recently used Blue Light Insurance and couldn't be more impressed. From the start, the team took the time to understand exactly what I needed and presented options that were genuinely tailored to my... See more

Company replied

Rated 5 out of 5 stars

They were very good and helpful. All the advisors we spoke to responded rapidly, were friendly and professional. I would definitely recommend them. They helped find me life insurance when nobody else... See more

Company replied

Rated 5 out of 5 stars

Maria and Adriana have been most helpful in helping us understand and get the right policies in place/continue with current policies. Maria who i spoke to frequently has been so patient with me and ar... See more

Company replied


Company details

  1. Life Insurance Agency
  2. Insurance Agency
  3. Insurance Broker

About Blue Light Insurance

Written by the company

Blue Light Insurance Solutions specialises in providing personalised insurance advice to the NHS, Emergency Services, Armed Forces, Public Sector & Civil Service!

We offer the following products: Life Insurance, Critical Illness Insurance, Income Protection Insurance, Mortgage Protection & Private Medical Insurance!


Visit our website!

Or call a member of our friendly team on: 0800 270 0004 (lines open Mon - Fri: 9am - 6pm)


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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4.9

All reviews

(1,032)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Adriana was superb and sorted…

Adriana was superb and sorted everything for me.so knowledgeable. Thank you so much x

28 April 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Georgina.

What a lovely review to leave, thank you for writing this.

It's great to hear that Adriana provided you with a superb service and that you found her knowledgeable throughout.

If we can help with anything in the future, then please reach out to us.

Blue Light Insurance.

Rated 5 out of 5 stars

Blue light have been absolutely…

Blue light have been absolutely amazing, they have gone over and beyond

1 May 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Wendy,

Thank you for the review.

We are so pleased to see that you had an "amazing" experience with us, and our team always go above and beyond for their clients and I am glad that you felt this way too.

We look forward to helping you now and in the future.

Blue Light Insurance

Rated 5 out of 5 stars

Life Insurance…

Was taken through each step slowly and everything was explained well.

2 April 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Julie,

Thank you for leaving us this review.

We're so glad you found dealing with us was an easy (whilst remaining thorough) process.

It's really important to us we make the process easy, but don't cut corners in the process, so it's lovely to read your words here.

Blue Light Insurance

Rated 5 out of 5 stars

Well done ✅

We're very pleased with the life insurance we have. Adriana was most helpful kept us updated all the time, thank you for your hard work organising the insurance for us both

1 May 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Lisa,

Thank you for the review.

We are pleased that you were updated throughout the process by Adriana and that you found her services helpful, which resulted in you getting your cover in place.

If we can assist with anything else, then please let us know,

Blue Light Insurance

Rated 5 out of 5 stars

Seamless experience with Blue Light…

Seamless experience with Blue Light Money.

I’m very impressed with the service I received from Blue Light Money. Maria was my primary adviser and was incredibly helpful throughout the entire journey, making sure I understood all my options. Adriana was also instrumental in getting everything secured. Both were professional, friendly, and efficient. I’m so glad I had their help getting my policy in place!

27 April 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Chad,

Thank you for leaving us this detailed review.

Professional, friendly and efficient services is something that we pride ourselves on as a company and I am pleased that you received this from both Maria and Adriana.

We are glad that you got the right cover for you in place and we look forward assisting you now and in the future.

Blue Light Insurance

Rated 5 out of 5 stars

Brillianr Betual

brilliant from start to finish there is not a lot I can say that will not be 5* PLUS for the AMAZING Betul and her devotion to getting the right cover for me!

Betual went above and beyound to ensure we had time to talk and her manner on the phone was phenomenal!!!!!! She was not pushy and knew exactly what were the correct requirements were for my cover and also had an amazing knowledge of the companies she was using.
I was a hard customer as I knew little of what I really needed and I was HARD to track down!!!! But Betul was both professional and understanding!

CANNOT rate them and Betula highly enough.

20 April 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Bernadette,

Wow, what a review to read!

We are so happy that you felt that Betul provided you with a 5* plus service and that you never felt pressured into taking a policy.

Also that she took the time to make sure that she found the right company and cover for you!

Let us know if we can be of any further assistance and we look forward to helping you now and in the future.

Blue Light Insurance

Rated 5 out of 5 stars

Great experience with Blue Light…

Great experience with Blue Light Insurance again. Easy application process, their service was helpful and responsive and communication clear throughout. Highly recommend if you are looking for guidance on setting up a new policy or changing an existing one. Special thanks to Max and Hannah.

22 April 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Claire,

Thank you so much for leaving such a lovely review.

It really pleases me to read that you found the application process easy and you felt that the communication between you and the team was clear and constant throughout. Max and Hannah really go out of their way to make clients feel comfortable and happy with the policies that they have put in place.

You can contact us any time and we will be glad to help.

Blue Light Insurance.

Rated 5 out of 5 stars

Excellent service - highly recommend

Couldn’t be happier with service and advice I received from Ryan and Adriana. I felt informed right from the beginning and in control of deciding the level of cover that was right for me. I couldn’t be happier with how I was treated and the product I signed up to. Thanks for making this such an easy, positive experience.

9 April 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Charlene,

This is a great review to read, thank you for taking the time to write it.

We are delighted that you were happy with the service that Ryan and Adriana provided and felt informed during the whole process.

We like to make sure that clients are kept in the loop during the whole process and so that they feel comfortable and happy when we find the right product for them.

If you ever need to ask us a question, make changes to your cover, or discuss anything else - don't hesitate to get in touch.

Blue Light Insurance

Rated 5 out of 5 stars

Flexible and pragmatic service

Flexible and pragmatic service, working through various options to protect our family in various eventualities. We were incredibly impressed with the professional service and the competitive price for our life insurance plan. Would highly recommend

31 March 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Kimberley,

WOW! what a great review to read.

Thank you so much for recommending us, and we are so pleased that we were able to offer you various options, which resulted in the right life insurance plan for you.

If you ever need to ask us a question, make changes to your cover, or discuss anything else - don't hesitate to get in touch.

Blue Light Insurance

Rated 5 out of 5 stars

Fantastic personal service

Fantastic personal service could not have been better. Very much appreciated a call bang on the arranged times.

7 April 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Shane,

Thank you for leaving such a great review.

We are so happy that you received "fantastic" customer service, we thrive to look after our clients and make sure that we contact you on the arranged call times.

Please do let us know if we can be of any further help.

Blue Light Insurance.

Rated 5 out of 5 stars

Good advice and always well explained

All options were well explained

30 March 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Alyson,

Thanks for the review.

Its great to hear that all the options were well explained to you and that you were happy with the advice provided.

We look forward to looking after you now and into the future.

Blue Light Insurance

Rated 5 out of 5 stars

Very helpful & knowledgeable

Very helpful, knowledgeable and responsive. It's been very straightforward and they've found me a great deal.

2 April 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Daniel,

Thank you for leaving us this review.

We are so happy that you found the whole process straightforward and that we managed to get you a great deal.

Let us know if we can be of any further assistance and we look forward to helping in the future.

Blue Light Insurance

Rated 5 out of 5 stars

Excellent service

Excellent service, very professional service, kind and caring, very efficient. Thank you

1 April 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Melanie,

Thank you for leaving us a review.

I'm glad we were able to meet your expectations!

Please do let us know if we can be of any further help.

Blue Light Insurance

Rated 5 out of 5 stars

From start to finish the whole process…

From start to finish the whole process of purchasing a life insurance policy was quick and simple.

Ryan and Adriana have been particularly supportive in getting this all sorted and cleared in good time.

I would strongly recommend the team for all future policy enquiries.

1 April 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Rob,

Thanks for leaving such a lovely review.

Its great to hear that you found the whole process quick and simple, and that Adriana and Ryan gave you all the support needed to get the cover in place. They really go the extra mile for their clients and it looks like you experienced that yourself.

If there is anything else we can help you with in the future please let us know, we look forward to working with you again.

Blue Light Insurance

Rated 5 out of 5 stars

Great service and provides tailored…

Great service and provides tailored quotes based on individual's needs.

30 March 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Arun,

Thank you for leaving us this review.

We are glad to hear that you were provided with great service. We understand that everyone's situations and needs are different, so we tailor the quotes, so that they are best suited to each individual, providing you with the best cover for your current situation.

We look forward to working with you again in the future!

Blue Light Insurance

Rated 5 out of 5 stars

Highly recommend

Very helpful, always contactable, kept me up to date and quick to action everything. They spent time looking for full cover when my initial offer wasn't able to offer what I was looking for. Great service and got exactly what I needed. Would use them again!

26 March 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Heather,

Thanks so much for your review.

We believe that it is vital to keep clients up to date during the whole process, we are glad that you experienced this and that we managed to find the right cover option for you in the end.

We look forward to working with you again in the future!

Blue Light Insurance

Rated 5 out of 5 stars

Very knowledgeable about all the…

Very knowledgeable about all the different options. I had alot of questions and everything was explained in easy to understand terms. Emails answered very rapidly. Hannah and Milo were both brilliant.

27 March 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Carolyne,

Thank you for taking the time to leave us this review.

Were glad that you felt that you comfortable to ask us a lot of questions, we are always happy to provide you with the answers and make sure you are happy and understand everything about the cover options.

Milo & Hannah, they really go the extra mile for their clients and it looks like you experienced that yourself.

We’re here to assist you whenever you need further support.

Blue Light Insurance

Rated 5 out of 5 stars

Excellent Service

Milo, Hannah and the Team were fantastic throughout. We were dealt with in a professional and friendly manner throughout and the insurance policy we secured suits us perfectly. We would wholeheartedly recommend Blue Light Insurance to anyone. One of the best and more competitive services out on the market. Thanks guys!

27 March 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Tony.

Wow! thanks for leaving such a nice review.

We pride ourselves on providing competitive prices compared to the rest of the market.

We're really glad Milo & Hannah managed to help you, get the cover that you wanted and that their service was up to standard, meaning that you would recommend us.

We look forward to looking after you into the future and continuing to make your cover stays suitable as your circumstances change and evolve!

You can contact us any time and we will be glad to help.

Blue Light Insurance.

Rated 5 out of 5 stars

Good service, flexible and knowledgable advisors

We recently set up a life insirance policy with the help from Maria from Blue light insurance. Maria was flexible to talk at a time that works for us and was knowledgeable in recommenting different options. We would use blue light insurance again and were happy with their service for the second time.

25 March 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Johanna,

Thank you for leaving us this review.

It's great to hear that you have used our services for a second time and that you are so happy with our service, especially from Maria, that you would like to use us again in the future.

We like to provide clients with as many options as possible, yet not to confuse them, so we can find the perfect option for you.

If you ever need to ask us a question, make changes to your cover, or discuss anything else - don't hesitate to get in touch.

Blue Light Insurance

Rated 5 out of 5 stars

Great company 10/10

Milo was great. Super professional, very helpful & made the whole experience completely stress free. Thank you!

19 March 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Fiona,

Thank you for leaving us this honest review.

We are so happy that you found the whole process completely stress free and that Milo was professional and helpful throughout.

We are always here to help you now and into the future, so any questions just give us a call or email.

Blue Light Insurance

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