Blue Light Insurance Reviews 

1,032
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly staff for being exceptionally helpful, patient, and deeply knowledgeable when guiding people through various insurance policies and options. Consumers also warmly appreciate the smooth communication, flexible appointment times, and tailored approach that make the entire journey completely stress-free and pleasant. Though some customers faced initial hurdles or personal health setbacks during their application journey, the team remained fully persistent in securing the right cover. Reviewers repeatedly note that dedicated advisors are always ready to answer any questions in a timely manner, providing clear and supportive guidance throughout all stages.

What people talk about most

Staff

Reviewers consistently report high satisfaction and positive experiences with the staff, praising their... See more

Service

People report overwhelmingly positive experiences with the service, highlighting a straightforward and smooth... See more

Customer service

Consumers find customer service to be positive and consistently report helpful, patient, and supportive... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the process is consistently simple,... See more

Response time

Clients share positive opinions on response time, consistently praising the rapid communication and swift... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Didn't have the smoothest journey getting insured. My first application was rejected outright by another provider, which was frustrating. Blue Light Insurance kept at it and found a policy that actual... See more

Company replied

Rated 5 out of 5 stars

I recently used Blue Light Insurance and couldn't be more impressed. From the start, the team took the time to understand exactly what I needed and presented options that were genuinely tailored to my... See more

Company replied

Rated 5 out of 5 stars

They were very good and helpful. All the advisors we spoke to responded rapidly, were friendly and professional. I would definitely recommend them. They helped find me life insurance when nobody else... See more

Company replied

Rated 5 out of 5 stars

Maria and Adriana have been most helpful in helping us understand and get the right policies in place/continue with current policies. Maria who i spoke to frequently has been so patient with me and ar... See more

Company replied


Company details

  1. Life Insurance Agency
  2. Insurance Agency
  3. Insurance Broker

About Blue Light Insurance

Written by the company

Blue Light Insurance Solutions specialises in providing personalised insurance advice to the NHS, Emergency Services, Armed Forces, Public Sector & Civil Service!

We offer the following products: Life Insurance, Critical Illness Insurance, Income Protection Insurance, Mortgage Protection & Private Medical Insurance!


Visit our website!

Or call a member of our friendly team on: 0800 270 0004 (lines open Mon - Fri: 9am - 6pm)


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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4.9

All reviews

(1,032)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Blue Light Insurance - an amazing NHS worker perk

I’ve used Blue Light Insurance a few times now, and they never disappoint! renewing and updating our life insurance after welcoming our new baby was completely stress-free.
The team is always so supportive, clear, and patient, making sure everything is tailored perfectly to our growing family's needs. It gives me total peace of mind knowing we have the right cover in place.
I’m so grateful for their incredible, reliable service once again and I wouldn't trust anyone else with our family's coverage. Thank you for your time and support.

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish

I’ve had a really positive experience with Blue Light Insurance. Maria has been especially helpful throughout the whole process — friendly, knowledgeable and patient, taking the time to explain everything clearly and making sure the cover was right for me rather than making me feel pressured into anything.

Adriana has also been very helpful and efficient in getting everything set up and keeping me updated along the way.

Insurance can feel quite daunting, particularly when there are lots of options to consider, but Maria made the whole process feel straightforward and personal.
I’ve felt well looked after throughout and would happily recommend their service.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Betul and Adriana were able to sort us out with a good deal in a timely fashion and get us the life insurance we need

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Brillitant service from start to finish

Really happy with the service from Blue Light Insurance. They went above and beyond to help me find a suitable cover despite my complicated medical history. Very helpful, patient and supportive throughout the process. I really appreciate all their effort and would definitely recommend them!

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Very good and helpful

They were very good and helpful. All the advisors we spoke to responded rapidly, were friendly and professional. I would definitely recommend them. They helped find me life insurance when nobody else could. Very grateful to them! Thank you Ryan, Milo, Hannah & Giorgia.

27 August 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Roxxi,

Wow, massive thank you for the great and honest review.

We're so happy you received such a great service from our team and that we managed to get you the cover you were looking for.

We aim to make the insurance journey as smooth as possible for all our clients and its great to hear that you would recommend us.

If we can help with anything in the future then please let us know.

Blue Light Insurance

Rated 5 out of 5 stars

Maria and Adriana have been most patient and knowledgeable

Maria and Adriana have been most helpful in helping us understand and get the right policies in place/continue with current policies. Maria who i spoke to frequently has been so patient with me and articulate at explaining things. Our experience has been pleasant and we have felt in safe hands with knowledgeable, empathetic and hard working staff on the end of the phone or emails . Thank you :)

18 August 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Sandhya,

Thank you so much for leaving this review.

We can see you have taken a lot of time here to provide feedback and it really is hugely appreciated.

We're really pleased to see that you felt our service, communication and overall process was helpful and made for a hassle-free, clear and overall positive process for you.

Thanks for mentioning Maria & Adriana, they are great and really go the extra mile for their clients.

If you ever need to ask us a question, make changes to your cover, or discuss anything else - don't hesitate to get in touch.

Blue Light Insurance

Rated 5 out of 5 stars

Great customer service

I used Blue Light Insurance because of my work, had never heard of them before. The insurance advisor, Ryan Dall, was super helpful - he explained everything to me, what my options are and what that would mean in terms of protecting my assets. He was also super flexible and patient with me as my availability was super limited due to work commitments. He got me a great deal for life insurance & critical illness insurance.
Adriana Sabini, the case manager, was great too! She set everything up for me and made things easy.
Overall, I am very pleased with the service provided and how the case was handled. The process was straight forward and quick. Would definitely recommend to others.

7 August 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Alexandra,

WOW. Thank you so much for your kind and thought-out review. We can see you have taken a lot of time here to provide feedback and it really is hugely appreciated.

We're really pleased to see that you felt our service, communication and overall process was helpful and made for a hassle-free, clear and overall positive process for you.

If you ever need to ask us a question, make changes to your cover, or discuss anything else - don't hesitate to get in touch.

Blue Light Insurance

Rated 5 out of 5 stars

Exceptional service from Milo

Milo was great. He was extremely patient while I asked endless questions to make sure I had the exact cover I needed. He happily sent through several different quotes until I found the perfect one for me. Excellent, thorough service.

17 August 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi PB,

We're so happy you received such a great service from Milo. He is very devoted to helping each client to the fullest.

We appreciate you taking the time to share your experience with us.

Let us know if we can be of any further assistance and we look forward to helping in the future.

Blue Light Insurance

Rated 5 out of 5 stars

Excellent service

Excellent service
Really good communication by the team swift responses which made the whole process very smooth
Thank you and we recommend

17 August 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Stephanie,

Thank you for taking the time to leave us this review.

I'm glad that we were able to make the process as smooth as possible for you and that you were happy with the service provided for by the team.

We look forward to working with you again in the future!

Blue Light Insurance

Rated 5 out of 5 stars

Definitely recommend!

Had a great experience with Milo who listened to what I wanted,balanced it with what I could afford and came up with a life insurance policy that worked. Hannah was very prompt with all the paperwork required. Definitely recommend. Thanks both 👍🏻

5 August 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Pam.

Great review to read through, thanks for taking the time to share your experience.

We're glad you received a great service from our team (Milo & Hannah), they really go the extra mile for their clients and it looks like you experienced that yourself!

Its also great to hear that you would recommend our services.

Let us know if we can be of any further assistance and we look forward to helping you now and in the future.

Blue Light Insurance

Rated 5 out of 5 stars

Friendly and helpful

The team went above and beyond on the product that I actually didn’t realise I was entitled too. All the information was easily understood and they kept me updated on the progress.

9 July 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Jonathan,

Thank you for the lovely review.

Its always great to hear that the team went above and beyond for you and that everything was made clear throughout the process.

If we can do anything else for you, feel free to contact us.

Blue light Insurance

Rated 5 out of 5 stars

Great, easy, good products,

I have used Blur light for my mortgage and Life insurance and they have always been helpful and gone out of there way to get the best deals on the market at the time.
Great communication and friendly staff,

28 July 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Mark,

Thank you for the review.

Our team always want to make sure that they can find the best cover that fits the clients needs and provide exceptional service while doing this.

If you ever need to ask us a question, make changes to your cover, or discuss anything else - don't hesitate to get in touch.

Blue Light Insurance

Rated 5 out of 5 stars

My advisor Milo West-King was very…

My advisor Milo West-King was very knowledgeable, helpful. He took the time to understand my income protection and critical illness cover requirements and then tailored a plan to match the monthly premiums I was able to afford. Many thanks Milo!

25 July 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Tom,

Thank you for leaving us this great review.

We're delighted that you were pleased with the service provided by Milo and that he managed to tailor a plan that was cost effective for you, he really goes the extra mile for his clients.

If we can help with anything else in the future, then please feel free to reach out to us.

Blue Light Insurance

Rated 4 out of 5 stars

Very professional service

This is the 2nd time I have used this service and it has been nothing but a great experience both times. All the staff are very helpful and do all the work for you to get the best deal that meets your requirements.

10 July 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Mr & Mrs Gibb,

Thank you for leaving us this email.

It is always great to hear from returning clients.

I am glad that we have managed again to get the best deal for you and that you were provided with a great service from our team.

Please do let us know if we can be of any further help.

Blue Light Insurance

Rated 5 out of 5 stars

I used Blue Light Insurance to purchase…

I used Blue Light Insurance to purchase life insurance. The process was hassle free and flexible around my working schedule. Milo was great - he was well-informed and able to answer all of our questions. Overall, it was a very positive experience as they provided a tailored fit to our lifestyle and I never felt pushed to make a decision.

25 June 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Ross,

Thank you for the lovely review :).

We really appreciate this feedback and are please that you were happy with the service that Milo provided and that we managed to get your cover in place. He really goes the extra mile for his client and we can see that this was the case for you.

We look forward to looking after you in the future!

Blue Light Insurance

Rated 5 out of 5 stars

Graham was helpful and was interested…

Graham was helpful and was interested in what was best for me.

29 June 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi Graham,

Thank you for the review.

We are glad that we managed to get you the best cover in place for your current situation :).

If we can help with anything else in the future, please feel free to contact us.

Blue Light Insurance

Rated 5 out of 5 stars

Blue Light Insurance - Life cover

We had quite a drawn out process due to different reasons, meaning there was a lot of going back forth for various things, but Maria was great with us. She was very patient, communicative and explained things to us as it was moving along.

2 January 2026
Unprompted review
Blue Light Insurance logo

Reply from Blue Light Insurance

Hi JW,

Thank you for taking the time to share your experience with us.

We are aware the process can seem long at times, however, this is why our team makes sure to communicate with clients throughout, to make sure that they are updated and understand what it happening, and we can see that this was the case with Maria.

We look forward to looking after you into the future and continuing to make your cover stays suitable as your circumstances change and evolve!

You can contact us any time and we will be glad to help.

Blue Light Insurance

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