Bluehost Reviews 

i love Bluehost as they always resolve my issues fast.

I apologize for the delay in writing this review. Time got away from me, but I DO want you to know that Stephanie did an excellent job of handling all my concerns and questions. She was professional, courteous, had a sese of humor and was great to speak with! She's a credit to your company. Again: Great job, Stephanie1

I would like to express my sincere appreciation for Rahul and the outstanding support he provided throughout the process. He demonstrated the utmost dedication, professionalism, and commitment in helping me navigate my issues and find the right solutions. His communication was consistently clear, timely, and reassuring, and he took the time to understand the challenges, guide me through each step, and ensure everything was properly resolved.

What truly stood out was his patience, ownership, and genuine willingness to help. Rahul went above and beyond what I would typically expect from a support agent. His approach made what could have been a frustrating experience feel smooth and manageable.

He is a true asset to the team, and I hope his dedication and exceptional customer service receive the recognition they deserve. Thank you, Rahul!

Bhagyashree was very knowledgeable and helpful with me new hosting purchase. Also was able to unlock frozen account. Thanks!

I had a very small business for 14 years and my website was hosted by Bluehost for the entire time. I had very few problems along the way, and Bluehost was quick to address them. Customer service, when needed, was quite responsive and helpful. Bluehost offered way more services and high tech solutions than I needed, so if I was starting over again I might look for an alternative where I was not paying for capacity I did not need or want. Today's review is based on the conversation I had with a customer service representative named Kiefer whom I called for advice as I retire from my consulting practice and close my website at the end of this week. Kiefer was very helpful.

Great support. I love it when I don't know what I'm doing or don't feel confident with what I am doing that I can get the support I need to ensure my website stays up and running properly.

I recently upgraded my website PHP to the new standard. A Bluehost agent came on in the line in a couple of minutes, upgraded my website, and waited for me to check it.He was polite, helpful and efficient. He didn't provide his name, but I appreciate that level of unquestioning support. It's one of the reasons I remain with Bluehost.

Bluehost helped me through an issue with my site. First an AI assistance was provided and then live assistance. Everything was understandable and well explained.

Always easy to work with - Customer service is Excellent! Great service for hosting your WordPress site; if any issues arise, the team resolves them immediately.
Would strongly recommend their service to anyone.

It was awesome and quick as always with BlueHost, Swathi was very quick identifying the issue in one of our website.

EXCELLENT customer service help from Ian. I had a very complicated connect problem and Ian worked very diligently to help me solve the problem. He was patient, creative and experienced. I am very grateful to him for his help.

Lyn has been a great help and such a great pleasure to work with! She was incredibly helpful, professional, and responsive throughout the entire process. She took the time to understand my needs and made everything so much easier. Thank you so much for your help!

Customer service rep was patient and courteous, and helped me to the end.
I am a beginner (with all this entails) and she was able to work with my level of comprehension.

Terrible experience . Been with company for over 32 years and when my site went down they could not restore for 2 days . Over the weekend no one working , so if you have problem for services you paying ,no help.My clients could not access website for 2 days , it was the busiest days of my week. I lost thousand of $ of business.

My brother and I needed a DMARC record created for our domain. Some people with Comcast emails are not getting our emails. We have a SPAM filter service that takes our email, filters it for SPAM and sends it back to Bluehost where it is sent out. Bluehost acts as the mail server, not our SPAM filter service. Bluehost's customer service reps have the hardest time comprehending that Bluehost acts as the mail server. It's a simple concept but for some reason, the customer service reps get hung up understanding it. Every time we have an email issue, we have to go through the same lengthy process to get the customer service reps to understand the SPAM filter relationship. We eventually got the customer service rep to reluctantly create the DMARC record, but it took about 30 minutes to accomplish.

I had several questions regarding confirmation of my canceled auto renewals, closure of the account and deletion of sensitive information from my account. All my questions were answered quickly and with detail. I wasn't given a lot of push back or up sale, which I appreciate and makes me willing to return should I need to use a similar product again.

Resolved in one go

I've been with Bluehost for at least 15 years and I have very little complaints! Great customer service.

Cheap to get in, painful to get out.

The low intro price is just marketing to get you in the door. Then it’s “that’s a paid service,” “that’s a paid service,” over and over until the real cost is nowhere near what you signed up for.

When I tried to transfer my domains out, I called five times and got bounced around and sent in circles every time. Even after the domain owner personally called and got the transfer code, the domains still couldn’t be transferred. No ownership, no straight answers, no resolution.

A friend of mine also had a rough time with them, including a hacked site. When I looked at her site, it was running software about three years old with known CVEs all over it. For a company that sells hosting and charges extra for “security services,” that should worry anyone.

If your domains or your business matter to you, think hard before putting them here. Getting out is much harder than getting in.

One caution before you post the friend’s story. On shared hosting, outdated software is often the customer’s own install (like a WordPress version that never got updated), and if that’s the case, Bluehost can reply that it was her responsibility and discredit the whole review. If you can’t say it was something Bluehost managed or should have patched, I’d soften that paragraph to: “A friend of mine had her site hacked while hosting with them, and when I looked, the site was running software three years out of date with known vulnerabilities. Nobody caught it or flagged it.” That’s true either way and still lands.